Community Experience Manager

Krea is building next-generation AI creative tools to empower human creativity. They are seeking a Community Experience Manager to be the front-line for user experience, providing support via email and Discord, engaging with the community, troubleshooting issues, and improving support operations. This remote role is ideal for someone passionate about creative communities and shaping product experience.

Must Have

• Be the point of contact for users via email and Discord, providing fast, thoughtful, and empathetic support
• Actively engage in the Discord community: answering questions, clarifying product behavior, and helping users succeed
• Troubleshoot issues, reproduce bugs, and clearly communicate problems and patterns to the product and engineering teams
• Help define and improve support operations: workflows, internal docs, and tooling
• Help scale support intelligently through better processes, tooling, and automation
• Experience in a user-facing support, community, or customer experience role for a B2C or prosumer product
• Experience managing or moderating online communities (especially Discord-based)
• Strong written communication skills - clear, warm, and efficient
• Familiarity with support tools like Zendesk, Intercom, or similar

Good to Have

• Experience working at creative tooling, AI, or design-focused companies
• Experience using Krea

Perks & Benefits

• Openness to sponsoring international candidates (e.g., STEM OPT, OPT, H-1B, O-1, E-3)
• Work alongside a world-class team building the future of AI creative tooling
• Significant scope and company-wide impact
• Competitive compensation with meaningful equity

About Krea

At Krea, we are building next-generation AI creative tools. We’re dedicated to making AI intuitive and controllable for creatives - our mission is to build tools that empower human creativity, not replace it. We believe AI is a new medium that allows us to express ourselves through various formats - text, images, video, sound, and even 3D. We're building better, smarter, and more controllable tools to harness this medium.

We’ve raised over $83M and are backed by world-class Silicon Valley investors such as Andreesen Horowitz and Bain Capital. We care about creativity: our team includes musicians, designers, visual artists, and engineers.

This job

We’re looking for a Community Experience Manager to be on the front lines of Krea’s user experience.

This role is remote-friendly, highly user-facing, and ideal for someone who enjoys working closely with creative communities and shaping how a product is experienced day to day.

Some stuff you’ll do:

• Be the point of contact for users via email and Discord, providing fast, thoughtful, and empathetic support.
• Actively engage in our Discord community: answering questions, clarifying product behavior, and helping users succeed.
• Troubleshoot issues, reproduce bugs, and clearly communicate problems and patterns to the product and engineering teams.
• Help define and improve support operations: workflows, internal docs, and tooling.
• Help scale support intelligently through better processes, tooling, and (where appropriate) automation.

Example experience and skills we’re looking for

• Experience in a user-facing support, community, or customer experience role for a B2C or prosumer product.
• Experience managing or moderating online communities (especially Discord-based)
• Strong written communication skills - clear, warm, and efficient.
• Familiarity with support tools like Zendesk, Intercom, or similar.
• User-first mindset: you care deeply about helping people succeed.
• Highly organized and proactive; comfortable owning workflows and improving them over time.
• Experience working at creative tooling, AI, or design-focused companies.
• Big bonus: experience using Krea :)

What we offer

• Openness to sponsoring international candidates (e.g., STEM OPT, OPT, H-1B, O-1, E-3).
• Work alongside a world-class team building the future of AI creative tooling.
• Significant scope and company-wide impact.
• Competitive compensation (75th percentile of market) with meaningful equity.