Community Manager-SEA

This role involves developing and executing the overall community strategy for gaming products in the Southeast Asian market, covering the entire game lifecycle. Responsibilities include building and managing community platforms like TikTok and Facebook, creating culturally relevant content, fostering player interaction, and acting as a player spokesperson to gather feedback. The manager will also monitor community dynamics, handle crises, and optimize strategies based on data.

Must Have

• 3+ years of community management experience in the gaming industry
• At least 1 year focused on the Southeast Asian (SEA) market
• Native-level English proficiency
• Excellent copywriting and verbal communication skills
• Deep familiarity with TikTok and other mainstream SEA community platforms
• Passion for games and extensive knowledge of the gaming industry
• Good cross-team and cross-cultural communication skills
• Ability to efficiently handle multiple priority tasks in a fast-paced environment
• Mature mindset and strong stress resistance
• Excellent crisis public relations experience

Good to Have

• Deep understanding of Southeast Asian internet culture, popular memes, and player language systems

Team Introduction

Level Infinite is Tencent's international gaming business brand, dedicated to bringing fun, authentic gaming experiences to players worldwide, allowing them to enter the game world anytime, anywhere; and by building inclusive, interconnected, and convenient player communities to promote sharing and communication.

Level Infinite provides a range of support and services to partner studios to help them unleash the potential of their products.

Level Infinite's published products include popular games such as 'PUBG MOBILE', 'Goddess of Victory: NIKKE', 'Honor of King', and has partnered with studios to launch multiple products including 'Warhammer 40,000: Darktide' from Fatshark, 'Dune: Awakening' from Funcom, and 'Nightingale' from Inflexion Studios.

To learn more about Level Infinite, please visit www.levelinfinite.com and follow our official accounts on Twitter, Facebook, Instagram, and Youtube.

Job Responsibilities

1. Develop, execute, and be responsible for the overall community strategy for corresponding products in the Southeast Asian market. Design differentiated community operation plans for the entire game lifecycle (pre-launch, initial launch, long-term operation).

2. Build, manage, and expand core community platforms in Southeast Asia, focusing on TikTok, Facebook, and other player strongholds, continuously enhancing brand voice and user scale.

3. Plan and publish high-quality game content that aligns with local culture (including announcements, FAQs, version update descriptions, tweets, memes, and short videos), accurately reaching and resonating with Southeast Asian players.

4. Deeply participate in community interaction, establish stable relationships with core players, KOLs, and content creators, fostering a positive, inclusive, and constructive community discussion atmosphere.

5. Act as a "player spokesperson", systematically collecting, analyzing, and integrating community feedback, user sentiment, and bugs. Produce concise and actionable reports to empower product, R&D, and marketing teams to optimize the gaming experience.

6. Monitor community dynamics in real-time, keenly capturing potential public opinion trends or crisis signals. Develop and execute emergency response plans, professionally and efficiently handling and resolving sensitive incidents.

7. Define, track, and review core community metrics (e.g., growth rate, engagement rate, reputation trends, retention rate), driving strategy optimization through data.

Job Requirements

1. 3+ years of community management experience in the gaming industry, with at least 1 year focused on the Southeast Asian (SEA) market.

2. Native-level English, with excellent copywriting and verbal communication skills. Deep understanding of Southeast Asian internet culture, popular memes, and player language systems is preferred.

3. Deep familiarity with the ecosystem, operational mechanisms, and growth strategies of TikTok and other mainstream Southeast Asian community platforms.

4. Passionate about games, with extensive knowledge of the gaming industry, and able to deeply understand the psychological characteristics and behavioral habits of Southeast Asian players.

5. Possess good cross-team and cross-cultural communication skills. Able to efficiently handle multiple priority tasks in a fast-paced environment. Mature mindset, strong stress resistance, and excellent crisis public relations experience.

Tencent is committed to providing equal employment opportunities

At Tencent, we always adhere to the principle of equal employment opportunity and are committed to creating a fair and inclusive work environment for every employee. We firmly believe that diverse voices can inspire unlimited innovation and drive us to provide better services to users and society. We carefully create a supportive and inspiring atmosphere to help every employee find their own stage to achieve personal and common development goals.

Who we are

Tencent is a world-leading internet and technology company that develops innovative products and services to improve the quality of life for people around the world.

Equal Employment Opportunity at Tencent

As an equal opportunity employer, we firmly believe that diverse voices fuel our innovation and allow us to better serve our users and the community. We foster an environment where every employee of Tencent feels supported and inspired to achieve individual and common goals.