Rush Street Interactive

Engineering Manager

Senior Server Engineer

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As an Engineering Manager at Rush Street Interactive, you'll lead and mentor a team of engineers, ensuring high-quality product delivery aligned with business goals.  Responsibilities include guiding sprint and quarterly goals, navigating team challenges, cultivating a positive team culture, overseeing engineering best practices, collaborating with cross-functional teams, advocating for technical debt resolution, and leading hiring initiatives.  The ideal candidate possesses a strong software development background, gaming industry experience, and proven leadership skills.  Success involves balancing project deadlines with team member growth, using data-driven decision making, and effectively communicating technical concepts to non-technical stakeholders. 

<div class="job__description body"><div><p style="text-align: justify;">Rush Street Interactive (NYSE: RSI) is a market leader in online casino and sports betting, currently operating real-money gaming with our brands: BetRivers.com, PlaySugarHouse.com, and RushBet.co. We’re building bridges between online, social and land-based gaming businesses to create amazing, integrated experiences that keep players in the game.</p></div><div><p><span class="TextRun SCXW42050506 BCX0" lang="EN-GB" data-contrast="none"><span class="NormalTextRun SCXW42050506 BCX0">As an Engineering Manager, you will play a key role in driving the success of our product team, ensuring we consistently deliver high-quality services and features that align with business goals. You will be the guiding force behind both team performance and culture, promoting a positive, productive environment where every team member can excel. Additionally, </span><span class="NormalTextRun SCXW42050506 BCX0">you’ll</span><span class="NormalTextRun SCXW42050506 BCX0"> work cross-functionally with engineering leadership to improve our processes, foster innovation, and contribute to our engineering culture.</span></span><span class="EOP SCXW42050506 BCX0" data-ccp-props="{&quot;201341983&quot;:0,&quot;335559740&quot;:324,&quot;469777462&quot;:[560,1120,1680,2240,2800,3360,3920,4480,5040,5600,6160,6720],&quot;469777927&quot;:[0,0,0,0,0,0,0,0,0,0,0,0],&quot;469777928&quot;:[1,1,1,1,1,1,1,1,1,1,1,1]}">&nbsp;</span></p>
<p><strong>What You'll Do:</strong></p>
<ul>
<li><span data-contrast="none">Guide the team through sprint and quarterly goals, ensuring each cycle delivers impactful, high-quality outcomes.</span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559685&quot;:260,&quot;335559738&quot;:240,&quot;335559740&quot;:324,&quot;335559991&quot;:260,&quot;469777462&quot;:[100,260],&quot;469777927&quot;:[0,0],&quot;469777928&quot;:[4,1]}">&nbsp;</span></li>
<li><span data-contrast="none">Help team members navigate challenges, establish career and team goals, and keep momentum high.</span></li>
<li><span data-contrast="none">Surface issues early, propose solutions, and coordinate efforts to address and resolve them.</span></li>
<li><span data-contrast="none">Cultivate a positive team culture, balancing workloads and celebrating achievements.</span></li>
<li><span data-contrast="none">Provide mentoring, constructive feedback, and tailored support to help team members grow in their roles.</span></li>
<li><span data-contrast="none">Oversee the adoption of engineering best practices, fostering a culture of quality and accountability.</span></li>
<li><span data-contrast="none">Work closely with cross-functional teams, product owners, and other managers to align efforts and advance the broader engineering department.</span></li>
<li><span data-contrast="none">Advocate for technical debt resolution and maintain a technical roadmap to ensure long-term sustainability.</span></li>
<li><span data-contrast="none">Lead hiring initiatives, make headcount recommendations, and ensure the team is equipped for future growth.</span></li>
</ul>
<p><strong>What We're Looking For:</strong></p>
<ul>
<li><span data-contrast="none">A solid background in the software development field and a deep understanding of software delivery processes and tools like Jira and Confluence.</span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559685&quot;:260,&quot;335559738&quot;:240,&quot;335559740&quot;:324,&quot;335559991&quot;:260,&quot;469777462&quot;:[100,260],&quot;469777927&quot;:[0,0],&quot;469777928&quot;:[4,1]}">&nbsp;</span></li>
<li><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559685&quot;:260,&quot;335559738&quot;:240,&quot;335559740&quot;:324,&quot;335559991&quot;:260,&quot;469777462&quot;:[100,260],&quot;469777927&quot;:[0,0],&quot;469777928&quot;:[4,1]}"><span class="TextRun SCXW184673154 BCX0" lang="EN-GB" data-contrast="none"><span class="NormalTextRun SCXW184673154 BCX0">Prior experience in the gaming industry, with an understanding of its unique technical and</span> <span class="NormalTextRun SCXW184673154 BCX0">cultural landscape</span></span></span></li>
<li><span data-contrast="none">Proven history of coaching and mentoring engineering teams, balancing project deadlines with individual growth.</span></li>
<li><span data-contrast="none">Ability to stay organized and focused in a fast-paced environment, handling multiple priorities flexibly.</span></li>
<li><span data-contrast="none">Skilled at using data to guide decisions, track progress, and continuously improve processes. Experienced in turning business requirements into clear, actionable delivery plans.</span></li>
<li><span data-contrast="none">Able to translate technical concepts for non-technical stakeholders and adept at facilitating collaborative discussions with the capability of participating in and contributing to high-level technical discussions.</span></li>
<li><span data-contrast="none">Proven history of commitment to self-development, including higher education, open to feedback from peers and team members, and a positive, solution-oriented approach.</span></li>
<li><span data-contrast="none">Skilled at managing diverse teams and creating an inclusive environment that respects varying skill sets and perspectives.</span></li>
<li><span class="TextRun SCXW184673154 BCX0" lang="EN-GB" data-contrast="none"><span class="NormalTextRun SCXW184673154 BCX0">Prior experience in the gaming industry, with an understanding of its unique technical and</span> <span class="NormalTextRun SCXW184673154 BCX0">cultural landscape.</span></span><span class="EOP SCXW184673154 BCX0" data-ccp-props="{&quot;201341983&quot;:0,&quot;335559685&quot;:260,&quot;335559738&quot;:240,&quot;335559740&quot;:324,&quot;335559991&quot;:260,&quot;469777462&quot;:[100,260],&quot;469777927&quot;:[0,0],&quot;469777928&quot;:[4,1]}"> <span style="color: rgb(255, 255, 255);">#LI-REMOTE</span></span></li>
</ul></div><div><div class="p-rich_text_section" style="text-align: justify;"><span style="font-size: 12pt;"><strong data-stringify-type="bold">What Makes Us Great:</strong></span></div>
<ul class="p-rich_text_list p-rich_text_list__bullet p-rich_text_list--nested" style="text-align: justify;" data-stringify-type="unordered-list" data-list-tree="true" data-indent="0" data-border="0">
<li data-stringify-indent="0" data-stringify-border="0">Comprehensive compensation</li>
<li data-stringify-indent="0" data-stringify-border="0">Work-life balance initiatives</li>
<li data-stringify-indent="0" data-stringify-border="0">Autonomy – we embrace personal freedom and responsibility</li>
<li data-stringify-indent="0" data-stringify-border="0">Creativity – we are open to new ideas of how we can be better</li>
<li data-stringify-indent="0" data-stringify-border="0">Growth – we want you to develop personally as well as professionally</li>
<li data-stringify-indent="0" data-stringify-border="0">Top-notch professionals who are passionate about what they doing</li>
<li data-stringify-indent="0" data-stringify-border="0">People-oriented environment and supportive atmosphere</li>
</ul>
<p style="text-align: justify;">As a rapidly growing company in an emerging industry, you’ll have a huge impact on our product and our company. We like proactive team members and strive to have a company of self-disciplined professionals who enjoy collaboration, having fun, and of course, achieving together what others believe to be improbable. We are dedicated to treating everyone with respect and to support your professional and personal growth.</p>
<p style="text-align: justify;">Rush Street Interactive is an equal opportunity employer and committed to a diverse and inclusive workplace. All qualified applicants will be considered for employment without regard to race, national origin, ancestry, sex, sexual orientation, sexual identity and expression, marital status, family status, lifestyle, age, culture, religion, military and veteran status, citizenship, or disability.</p>
<p style="text-align: justify;">Be at the forefront of this ground-breaking industry! Apply now!</p></div></div>

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<div data-automation-id="jobPostingDescription" class="css-oplht1"><p><b>I. MAIN DUTIES AND RESPONSIBILITIES </b></p><p></p><p><span>Front-Line responsibility for Critical and Major incidents.</span> <span>Senior escalation point for time-based elevations (close to breaching SLA).</span> <span>Perform quality review for ongoing tickets.</span> <span>Act as a Subject Matter Expert for regular technical support representatives in the department.</span> <span>Maintain and create knowledgebase articles.</span> <span>Perform new feature training courses for the regular technical support representatives in the department.</span> <span>Perform new hire training for the newcoming technical support representatives. </span> <span>Monitoring the welfare of the servers and databases in production using various tools.</span> <span>Fix critical malfunctions and try to minimize down-time to no-time.</span> <span>Manage failures to be sufferable and escalate them to relevant teams.</span> <span>Communicate with customers over issues they raise, either by answering a phone call or replying to a helpdesk ticket. </span> <span>Adhere to the Service Level Agreement (SLA) for the assigned activities.</span> <span>If required, should be flexible to work beyond shift hours to help address high volume / transactions inflow.</span> <span>Maintain transparent communication with immediate supervisors, with respect to work undertaken and ensure SLAs should not get breached.</span> <span>Attend &amp; Contribute to Daily Huddles, Meetings &amp; Ad hoc Meetings when required.</span></p><p></p><p></p><p><b>II. INFORMATION LINKS AND RELATIONSHIP</b></p><p><span>Directly subordinate to the NOC Team Leader</span> <span>In implementing the organizational capacity to carry out our links and relationships with all actors in the company. </span></p><p style="text-align:inherit"></p><p style="text-align:left"><b>What We're Looking For</b></p><p><b>III. REQUIREMENTS</b></p><p>Systems orientation and experience – Networking, SQL Strong troubleshooting skills Experience with complex integrated systems SW Qualification / Integration / SW Development experience Work in complex activities in project and matrix environment in parallel Deep knowledge of TCP/IP, HTTP, DNS, SSL, Web Applications, Load balancers, proxies and firewalls Experience with the following an advantage – Jenkins, Git, Jira, Bamboo, JMeter<span>.</span> <span>Fluency in English.</span></p><p style="text-align:inherit"></p><p style="text-align:left"><b>Travel Expectations</b></p><p style="text-align:inherit"></p><p style="text-align:left"><b>Additional Information</b></p><p style="text-align:left">Depending on the nature of your role, you may be required to register with the Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate.</p><p style="text-align:inherit"></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p style="text-align:left"><i><span>At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship.</span> </i></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>

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