Sierra

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Sierra is creating a platform to help businesses build better, more human customer experiences with AI. Based primarily in San Francisco with growing offices, the company is guided by values of Trust, Customer Obsession, Craftsmanship, Intensity, and Family. As an Agent Product Manager, you will partner with engineers and customers to build and ship AI agents, engage with customers to discover requirements, present demonstrations, address technical challenges, and improve virtual agents. You will also shape the product roadmap by working with engineering and product development teams to scope and implement new features.

Technical Writer

<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">About us</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">At Sierra, we’re creating a platform to help businesses build better, more human customer experiences with AI. We are primarily an in-person company based in San Francisco, with growing offices in Atlanta, New York, and London.</li><li class="leading-relaxed">We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These values are the foundation of our work, and we are committed to upholding them in everything we do.</li><li class="leading-relaxed">Our co-founders are <a href="https://www.linkedin.com/in/brettaylor/" target="<em>blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Bret Taylor</a> and <a href="https://www.linkedin.com/in/claybavor/" target="</em>blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Clay Bavor</a>. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">What you'll do</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed"><strong>Build enterprise-grade AI agents</strong>: As an Agent PM at Sierra, you will be responsible for partnering directly with our engineers and customers to build and ship AI agents that handle thousands of customer conversations a day.</li><li class="leading-relaxed"><strong>Engage with customers</strong>: In the role, you will engage with all levels of our customers’ businesses:</li><li class="leading-relaxed">Discover and assess their requirements.</li><li class="leading-relaxed">Prepare and present demonstrations of Sierra’s agent.</li><li class="leading-relaxed">Address and overcome technical challenges in the business process by working with technical counterparts.</li><li class="leading-relaxed">Develop and improve Sierra virtual agents to fit and anticipate our customers’ needs and business processes.</li><li class="leading-relaxed">Become trusted advisors and drive strategic technical strategies for our customers.</li><li class="leading-relaxed"><strong>Shape the product roadmap</strong>: Work with Sierra’s engineering and product development teams to scope and implement new features essential to the success of your customers.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">What you'll bring</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">5-7+ years experience in product development of highly technical products.</li><li class="leading-relaxed">Past experience in Product Management or other similar product development roles at or above the level of Senior Product Manager.</li><li class="leading-relaxed">Experience crafting and tailoring a message for potential customers, including executives.</li><li class="leading-relaxed">Ability to communicate highly technical concepts to both non-technical and technically proficient audiences, including recent AI developments.</li><li class="leading-relaxed">Degree in a technical or related field, or equivalent professional experience.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Even better...</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">AI-related experience (experience with product development for AI agents a plus).</li><li class="leading-relaxed">Some coding experience with React, Typescript, and Go.</li><li class="leading-relaxed">MBA or equivalent professional experience (while this is a product management role, you will have the opportunity to lean into broader business roles).</li><li class="leading-relaxed">Past roles that interface with end customers to influence software development.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Our values</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed"><strong>Trust:</strong> We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work.</li><li class="leading-relaxed"><strong>Customer Obsession:</strong> We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it.</li><li class="leading-relaxed"><strong>Craftsmanship:</strong> We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve.</li><li class="leading-relaxed"><strong>Intensity:</strong> We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time.</li><li class="leading-relaxed"><strong>Family:</strong> We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">What we offer</h2><p class="my-4 text-gray-700 leading-relaxed">We want our benefits to reflect our values and offer the following to full-time employees:</p><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Flexible (Unlimited) Paid Time Off</li><li class="leading-relaxed">Medical, Dental, and Vision benefits for you and your family</li><li class="leading-relaxed">Life Insurance and Disability Benefits</li><li class="leading-relaxed">Retirement Plan (e.g., 401K, pension) with Sierra match</li><li class="leading-relaxed">Parental Leave</li><li class="leading-relaxed">Fertility and family building benefits through Carrot</li><li class="leading-relaxed">Lunch, as well as delicious snacks and coffee to keep you energized</li><li class="leading-relaxed">Discretionary Benefit Stipend giving people the ability to spend where it matters most</li><li class="leading-relaxed">Free alphorn lessons</li></ul><p class="my-4 text-gray-700 leading-relaxed">These benefits are further detailed in Sierra's policies and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies.</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Be you, with us</h2><p class="my-4 text-gray-700 leading-relaxed">We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.</p>

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<p class="my-4 text-gray-700 leading-relaxed">We are Journee - The Human AI Company. We create natural interactions and lifelike digital experiences for brands, products, and people.</p><p class="my-4 text-gray-700 leading-relaxed">Our mission to power lifelike digital interactions and immersive environments that feel human, natural, and emotionally impactful.</p><p class="my-4 text-gray-700 leading-relaxed">Our proprietary technology enables enterprises to deploy real-time conversational AI agents directly in-browser, across any device, in any language.</p><p class="my-4 text-gray-700 leading-relaxed">At the heart of our technology and business lies our cutting-edge infrastructure and streaming protocol, that power our immersive experiences. 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Job Details