SmartBear

Zephyr Enterprise Senior Software Engineer Customer support

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Test your Unity Animations knowledge with this quiz! Explore concepts like Animator Controller, Blend Trees, and many more.

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As a Project Closer in Production at Level Infinite, you will streamline production processes, enhancing team coordination and task prioritization.  You'll collaborate with project leadership, monitor milestones, assess risks, and develop contingency plans.  Ensuring projects meet quality and timeline goals, you'll provide feedback and guidance to the team on day-to-day operations and scope management.  Communication of debugging and polishing efforts to Tencent HQ is crucial for release date decisions.  Compliance with online readiness KPIs and age rating requirements using Jira and closing dashboards is essential.  You'll implement and teach best practices for project closure and assist in recruiting and training producers.  This role requires a strong track record in shipping global AAA titles.

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<div data-automation-id="jobPostingDescription" class="css-oplht1"><h1>About the Hiring Team</h1>Level Infinite is Tencent’s global gaming brand. It is a global game publisher offering a comprehensive network of services for games, development teams, and studios around the world. We are dedicated to delivering engaging and original gaming experiences to a worldwide audience, whenever and wherever they choose to play while building a community that fosters inclusivity, connection, and accessibility. Level Infinite also provides a wide range of services and resources to our network of developers and partner studios around the world to help them unlock the true potential of their games.<h1>What the Role Entails</h1><ul><li>Streamline production processes by establishing communication methods that enhance team coordination and prioritize tasks effectively.</li><li>Collaborate with project leadership to facilitate decision-making and support production progress.</li><li>Monitor project milestones, assess risks, and work with producers and production directors to develop contingency plans.</li><li>Ensure the project meets quality and timeline goals, providing feedback and guidance to the team on day-to-day operations and scope management.</li><li>Communicate the status of debugging and game polishing efforts to Tencent HQ Management to assist in release date decisions.</li><li>Ensure compliance with online readiness KPIs and age rating requirements using Jira and closing dashboards.</li><li>Implement and teach best practices for project closure.</li><li>Assist in recruiting and training producers.</li></ul><h1>Who We Look For</h1><ul><li>10+ years of work experience in game industry, with proven track record in successfully shipping global AAA titles.</li><li>Strong interpersonal skills with the ability to influence stakeholders.</li><li>Effective communication across various seniority levels.</li><li>Proven leadership and team management skills, driving teams towards shared objectives.</li><li>Excellent decision-making, critical thinking, and problem-solving abilities.</li><li>Ability to monitor and manage processes in a streamlined and organized manner.</li></ul><h1>Equal Employment Opportunity at Tencent</h1>As an equal opportunity employer, we firmly believe that diverse voices fuel our innovation and allow us to better serve our users and the community. We foster an environment where every employee of Tencent feels supported and inspired to achieve individual and common goals.</div>

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

Let's assess your Data Structures! - This assessment gives us an idea of your problem solving skills using DSA- Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc.- 10 Multiple Choice questions

Data Structures and Algorithms

Let's assess your Programming Patterns! ????- This assessment gives us an idea of your code architecture skills- Companies that evaluate this skillset in interviews: Dirtcube, PTW, Playshifu, etc.

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Let's assess your OOPs skills! ????- This assessment gives us an idea of your fundamental OOPS concepts and Solid principles skills- Companies that evaluate this skillset in interviews: Hitwicket, GSN Games, Tomo Club, etc.

Object Oriented Programming

Let's assess your Unity Skills ????- This assessment gives us an idea of your Unity fundamentals- Companies you can apply for after taking this assessment: Godspeed games, Salvation Games, nCore Games, etc.

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As a Senior Software Engineer in Product Support at SmartBear, you'll be integral to the transformation of Zephyr Enterprise.  You will solve escalated customer problems, debug application code, provide patches, and collaborate with Engineering, QA, and Support teams.  Responsibilities include prioritizing and resolving customer issues, communicating effectively, providing detailed root cause analyses (RCA), and offering technical explanations to customers. On-call and weekend support is required.  A Bachelor's degree in Computer Science or a related field and 4-7 years of Java 8+ experience are needed.

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 At SmartBear, we deliver the complete visibility developers need to make each release better than the last. Our award winning and industry favorite tools TestComplete, Swagger, Cucumber, ReadyAPI, Zephyr are trusted by over 16 million developers, testers, and software engineers at 32,000+ organizations – including world-renowned innovators like Adobe, JetBlue, FedEx, and Microsoft. Product intro Zephyr Enterprise is undergoing a transformation to better align our products to the end users’ requirements while maintaining our market leading position and strong brand reputation across the Test Management Vertical. Go to our product page if you want to know more about <a class="XfXlvipTSrxjPDmBIXpWhHUCdAMDxlRIsg " target="_blank" href="https://smartbear.com/test-management/zephyr/" data-test-app-aware-link="">Zephyr Test Management Products | SmartBear</a>. You can even have a free trial to check it out 😊 About The Role Senior Software Engineer Product Support As a Senior Software Engineer, you will be integral part of this transformation and will be solving challenging customer escalated problems in timely manner. <ul><li>Reporting into the Support Manager you will be required to solve the customer escalated issues on priority and assist the Support team in problem resolution by hands-on participation, effectively communicate status, issues, and risks in a precise and timely manner.</li><li>You will debug the customer issue using the application code and provide the patch for the customer when it required.</li><li>You will interact with Engineering, QA and Support team while working on the Support escalated Cases. </li><li>We are looking for someone who can debug within the application code and provide solution to customer reported issues.</li><li>Also should be able to talk to customer in the call and provide technical explanation on their issue.</li><li>Also should provide the detailed RCA on the problem.</li><li>Should be able to provide the customer patch when needed.</li><li>Have 4-7 years of experience with hands on experience working in Java 8 platform or higher and hold a Bachelor’s Degree in Computer Science, Computer Engineering or related technical field required. </li></ul>
Note- Should be able to provide on-demand weekend support Willing to do rotational shift and on call. Why you should join the SmartBear crew: <ul><li>You can grow your career at every level.</li><li>We invest in your success as well as the spaces where our teams come together to work, collaborate, and have fun.</li><li>We love celebrating our SmartBears; we even encourage our crew to take their birthdays off.</li><li>We are guided by a People and Culture organization - an important distinction for us. We think about our team holistically – the whole person.</li><li>We celebrate our differences in experiences, viewpoints, and identities because we know it leads to better outcomes. </li></ul>
Did you know: <ul><li>Our main goal at SmartBear is to make our technology-driven world a better place.</li><li>SmartBear is committed to ethical corporate practices and social responsibility, promoting good in all the communities we serve.</li><li>SmartBear is headquartered in Somerville, MA with offices across the world including Galway Ireland, Bath, UK, Wroclaw, Poland and Bangalore, India.</li><li>We’ve won major industry (product and company) awards including B2B Innovators Award, Content Marketing Association, IntellyX Digital Innovator and BuiltIn Best Places to Work. </li></ul>
SmartBear is an equal employment opportunity employer and encourages success based on our individual merits and abilities without regard to race, color, religion, gender, national origin, ancestry, mental or physical disability, marital status, military or veteran status, citizenship status, age, sexual orientation, gender identity or expression, genetic information, medical condition, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), or any other legally protected status. 
 
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