smartbear

Sales Development Representative

Major Account Executive

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SmartBear is seeking a highly motivated Sales Development Representative to join their world-class sales team in Somerville, MA. This role offers a great opportunity for rapid career advancement, with potential promotion to an Account Executive position within 12 months. The SDR will be responsible for qualifying inbound leads, conducting high-volume outreach, converting leads into pipeline, and collaborating with Account Executives on targeted outbound campaigns, all within a collaborative and competitive environment.

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<p class="my-4 text-gray-700 leading-relaxed">At SmartBear, we believe building great software starts with quality—and we’re helping our customers make that happen every day. Our solution hubs—SmartBear API Hub, SmartBear Insight Hub, and SmartBear Test Hub, featuring HaloAI, bring visibility and automation to software development, making it easier for teams to deliver high-quality software faster. SmartBear is trusted by over 16 million developers, testers, and software engineers at 32,000+ organizations – including innovators like Adobe, JetBlue, FedEx, and Microsoft.</p><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Be a part of a high energy, collaborative environment. Throughout your SDR tenure, you’ll work directly with Account Executives and Sales Managers to strategize on targeted outreach and to gain exposure to the entire sales cycle.</li><li class="leading-relaxed">Extensive tech stack at your fingertips – Salesforce, Outreach, ZoomInfo, Gong, Linkedin Sales Navigator, 6sense, Drift, AppAnnie, and more!</li><li class="leading-relaxed">Follow up on inbound leads and run targeted ABX campaigns to generate pipeline for the sales team – for both net new and existing customers.</li></ul><p class="my-4 text-gray-700 leading-relaxed">The Sales Development Representative (SDR) position at SmartBear offers a great opportunity to rapidly advance your sales career at a cutting-edge tech company. At SmartBear, we know that the key to success is a high-performing sales team. That’s why we’re looking to hire motivated SDRs to help generate a robust pipeline of qualified opportunities. We’re also huge believers in promoting from within – successful SDRs can be promoted to an Account Executive position within 12 months (sometimes faster!)</p><p class="my-4 text-gray-700 leading-relaxed">As an SDR in the Somerville office, you’ll have the opportunity to be a part of a world-class sales team. This team is both highly competitive, collaborative and demands quality work at every level. Each SDR is paired with an Account Executive mentor from the Sales team and receives consistent coaching and training from leadership and their peers throughout the program. The environment fosters accelerated professional growth and shapes the next generation of Sales Professionals here at SmartBear.</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">About the role</h2><p class="my-4 text-gray-700 leading-relaxed">As a Sales Development Representative you will:</p><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Work & qualify inbound leads via phone, email & chat</li><li class="leading-relaxed">Conduct high volume outreach (60-100 activities per day)</li><li class="leading-relaxed">Convert qualified conversations/leads to pipeline for sales team</li><li class="leading-relaxed">Collaborate with Account Executives to generate targeted Outbound campaigns</li><li class="leading-relaxed">Receive consistent training and enablement on product knowledge and sales skills</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">We are looking for you if you have:</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">1-2 years in a customer-facing role</li><li class="leading-relaxed">Strong communication skills</li><li class="leading-relaxed">Highly coachable with a strong willingness to learn</li><li class="leading-relaxed">Passionate desire to move up within a sales organization</li><li class="leading-relaxed">Local to our Headquarters in Somerville, MA</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Why you should join the SmartBear crew:</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">You can grow your career at every level.</li><li class="leading-relaxed">We invest in your success as well as the spaces where our teams come together to work, collaborate, and have fun.</li><li class="leading-relaxed">We love celebrating our SmartBears; we even encourage our crew to take their birthdays off.</li><li class="leading-relaxed">We are guided by a People and Culture organization - an important distinction for us. We think about our team holistically – the whole person.</li><li class="leading-relaxed">We celebrate our differences in experiences, viewpoints, and identities because we know it leads to better outcomes.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Did you know?</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Our main goal at SmartBear is to make our technology-driven world a better place.</li><li class="leading-relaxed">SmartBear is committed to ethical corporate practices and social responsibility, promoting good in all the communities we serve.</li><li class="leading-relaxed">SmartBear is headquartered in Somerville, MA with offices across the world including Galway Ireland, Bath, UK, Wroclaw, Poland and Bangalore, India.</li><li class="leading-relaxed">We’ve won major industry (product and company) awards including B2B Innovators Award, Content Marketing Association, IntellyX Digital Innovator and BuiltIn Best Places to Work.</li></ul><p class="my-4 text-gray-700 leading-relaxed">SmartBear is committed to creating an inclusive workplace for employees where all individuals are treated with respect and dignity. We are an equal opportunity employer and make employment decisions based on merit, qualifications, and business needs. We do not discriminate on the basis of race, color, religion, sex, national origin, age, gender, disability, veteran status, sexual orientation, or any other protected status under applicable laws. We are dedicated to fostering a workplace that reflects a diversity of thought and experience as well as our values of being smart, open, driven, accountable, and curious.</p>

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<p>- This assessment gives us an idea of your C++ skills<br>- Companies that evaluate this skillset in interviews: <strong>Rockstar Games, Ubisoft, Mayhem Studios, etc.</strong><br>- 10 Multiple Choice questions<br>- Average time to complete: <strong>7 to 10 minutes</strong></p>

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Zinnia

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Zinnia is a leading technology platform for accelerating life and annuities growth, simplifying insurance product experiences. As an Application Support Specialist, you will support North American and Canadian clients, troubleshooting SaaS application issues via email, phone, and remote access. Responsibilities include logging steps, tracking tickets, training customers, resolving issues, investigating problems, communicating feedback to product development, and escalating unresolved issues.

Zinnia is the leading technology platform for accelerating life and annuities growth. With innovative enterprise solutions and data insights, Zinnia simplifies the experience of buying, selling, and administering insurance products. All of which enables more people to protect their financial futures. Our success is driven by a commitment to three core values: be bold, team up, deliver value – and that we do. Zinnia has over $180 billion in assets under administration, serves 100+ carrier clients, 2500 distributors and partners, and over 2 million policyholders.

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<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">WHO WE ARE:</h2><p class="my-4 text-gray-700 leading-relaxed">Zinnia is the leading technology platform for accelerating life and annuities growth. With innovative enterprise solutions and data insights, Zinnia simplifies the experience of buying, selling, and administering insurance products. All of which enables more people to protect their financial futures. Our success is driven by a commitment to three core values: be bold, team up, deliver value – and that we do. Zinnia has over $180 billion in assets under administration, serves 100+ carrier clients, 2500 distributors and partners, and over 2 million policyholders.</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">WHO YOU ARE:</h2><p class="my-4 text-gray-700 leading-relaxed">As an Application Support Specialist, you will be responsible for supporting clients across North America and Canada by addressing inquiries and resolving issues related to our SaaS-based applications</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">WHAT YOU’LL DO:</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Serves as the primary point of contact for troubleshooting any application issues over e-mail, telephone and remote access.</li><li class="leading-relaxed">Keeps log of all the troubleshooting steps and tracks open tickets.</li><li class="leading-relaxed">Trains customers and peers on the use and support of our products.</li><li class="leading-relaxed">Communicates and resolves customer support issues in a timely manner.</li><li class="leading-relaxed">Investigates user’s problems and develops solutions to complex issues.</li><li class="leading-relaxed">Communicates all comments and suggestions from our customers to the product development team.</li><li class="leading-relaxed">Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams</li><li class="leading-relaxed">Undertake regular training in both technical and interpersonal areas to facilitate best practice problem resolution.</li><li class="leading-relaxed">Keep up to date with new technology and methods.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">WHAT YOU’LL NEED:</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">2-3 years of experience in application support or information technology involving technical knowledge of company’s products and services.</li><li class="leading-relaxed">Proficient in the use of a variety of web browsers (Chrome, Edge, Firefox, Safari)</li><li class="leading-relaxed">Advanced knowledge of Microsoft Office applications (Word, Excel, Outlook)</li><li class="leading-relaxed">Ability to communicate technical information to nontechnical clients</li><li class="leading-relaxed">Strong verbal and written communication skills</li><li class="leading-relaxed">Self-motivated, good organizational skills, team player and ability to take initiative</li><li class="leading-relaxed">Ability to work after normal business hours to provide extended support services to clients worldwide.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Preferred Skills:</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Previous work experience providing software or any other technical support by phone to clients based in USA/Canada.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Desired Skills:</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Knowledge of Agency Commissions structure and Insurance Industry of USA with a background as a trainer/coach.</li></ul><p class="my-4 text-gray-700 leading-relaxed">Education: A Bachelor's Degree in any stream</p><p class="my-4 text-gray-700 leading-relaxed">Shift Hours: 12 PM to 9 PM IST / 2 Pm to 11 Pm, Weekends off, Fixed timings.</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">WHAT’S IN IT FOR YOU?</h2><p class="my-4 text-gray-700 leading-relaxed">At Zinnia, you collaborate with smart, creative professionals who are dedicated to delivering cutting-edge technologies, deeper data insights, and enhanced services to transform how insurance is done. Visit our website at <a href="http://www.zinnia.com/" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">www.zinnia.com</a> for more information. Apply by completing the online application on the careers section of our website. We are an Equal Opportunity employer committed to a diverse workforce. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability</p>

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

Let's assess your Data Structures! - This assessment gives us an idea of your problem solving skills using DSA- Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc.- 10 Multiple Choice questions

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Let's assess your Programming Patterns! ????- This assessment gives us an idea of your code architecture skills- Companies that evaluate this skillset in interviews: Dirtcube, PTW, Playshifu, etc.

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Let's assess your OOPs skills! ????- This assessment gives us an idea of your fundamental OOPS concepts and Solid principles skills- Companies that evaluate this skillset in interviews: Hitwicket, GSN Games, Tomo Club, etc.

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Let's assess your Unity Skills ????- This assessment gives us an idea of your Unity fundamentals- Companies you can apply for after taking this assessment: Godspeed games, Salvation Games, nCore Games, etc.