Sourcegraph Inc.

Senior Support Engineer - US East [IC3]

Enterprise Account Executive, EMEA [IC4 - IC5]

Senior Support Engineer - US West [IC3]

Customer Success Manager, Enterprise - EMEA

Senior Solutions Engineer

Design Engineer - Amp

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Forward Deployed Engineer

As a Senior Support Engineer at Sourcegraph, you will be at the forefront of the customer experience within the Technical Success organization. Your role involves resolving technical issues, educating customers, and identifying product improvements. You will troubleshoot and solve reported issues, contribute to documentation, observe trends, and suggest remedies. You are a curious and compassionate problem solver who enjoys new technologies and collaborating with cross-functional teams to help developers succeed.

Enterprise Account Executive

<h1 class="text-3xl md:text-4xl font-extrabold mt-6 mb-4 text-gray-900 tracking-tight">Who we are</h1><p class="my-4 text-gray-700 leading-relaxed">Our mission at Sourcegraph is to make it so that everyone can code, not just ~0.1% of the population.</p><p class="my-4 text-gray-700 leading-relaxed">Everything is changing in how software gets built, and Sourcegraph builds tools that make it easier at scale. Code Search helps devs explore and understand massive codebases. Amp, our agentic coding tool, dramatically accelerates the time it takes to write new code and tackle complex problems like migrating and transforming code.</p><p class="my-4 text-gray-700 leading-relaxed">We’re trusted by engineering teams at leading companies like Stripe, Uber, and Palo Alto Networks, and with $225M in funding from investors like a16z, Sequoia, and Redpoint, we are building the tools that will define the next era of enterprise software development. We’re a globally distributed team with a culture of high agency, direct communication, and deep love for developers.</p><p class="my-4 text-gray-700 leading-relaxed">If you want to work at the bleeding edge of software and do the most meaningful work of your career, join us.</p><h1 class="text-3xl md:text-4xl font-extrabold mt-6 mb-4 text-gray-900 tracking-tight">Hours & location</h1><p class="my-4 text-gray-700 leading-relaxed">🌎 We hire almost anywhere in the world and we don’t have a location requirement for this role. However, the expected working hours for this position is 9:00am - 5:00pm EST.</p><p class="my-4 text-gray-700 leading-relaxed">That being said, we do not subscribe to “I do my best work when I work 40 hours a week.” People we hire at Sourcegraph believe that building outstanding things means working very hard — smarter and more hours than the competition.</p><h1 class="text-3xl md:text-4xl font-extrabold mt-6 mb-4 text-gray-900 tracking-tight">Why this job is exciting</h1><p class="my-4 text-gray-700 leading-relaxed">As part of the Technical Success organization, Support Engineering is at the forefront of the customer experience. Our customers simply wouldn’t be successful, happy, long term customers without the important work this team does! Support Engineering exists to not only resolve technical issues but educate our customers by answering reactive questions, and by importantly identifying improvements we can make to help improve the product. Our customers are developers and we help them throughout their customer journey.</p><p class="my-4 text-gray-700 leading-relaxed">📅 Within one month you will…</p><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Learn about our product, our value propositions, our customers, our team, and our practices.</li><li class="leading-relaxed">Learn how Sourcegraph is deployed (e.g., Kubernetes, scaling, and more), product configuration and integrations, our code base, and common user needs.</li><li class="leading-relaxed">Meet for an initial chat with the teammates you will work with most</li><li class="leading-relaxed">Start working with customers to troubleshoot and solve reported issues (with lots of support and help from your team).</li></ul><p class="my-4 text-gray-700 leading-relaxed">📅 Within three months you will…</p><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Work with customers to troubleshoot and solve reported issues</li><li class="leading-relaxed">Contribute to improving our product and handbook documentation</li></ul><p class="my-4 text-gray-700 leading-relaxed">📅 Within six months you will…</p><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Observe trends causing issues for our customers and suggest remedies (for example, what consistent things happen that we can write tooling for...)</li><li class="leading-relaxed">Suggest (and take responsibility for) improvements for team onboarding and ongoing enablement, improving the customer experience, and/or improving the product</li></ul><h1 class="text-3xl md:text-4xl font-extrabold mt-6 mb-4 text-gray-900 tracking-tight">About you</h1><p class="my-4 text-gray-700 leading-relaxed">You are curious and compassionate. You are a problem solver - you love the moment where you “figure it out”. You enjoy trying new technologies, breaking them and helping fix them. You want to be part of a technical organization while talking with customers.</p><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Profound curiosity to figure out why something works the way it does / to learn more</li><li class="leading-relaxed">Working experience with Unix/Linux and/or Bash</li><li class="leading-relaxed">Working experience with Kubernetes containerized solutions</li><li class="leading-relaxed">Working experience with code hosts such as GitHub, GitLab and BitBucket</li><li class="leading-relaxed">Strong understanding of databases, especially SQL</li><li class="leading-relaxed">Compassion to meet our customers (who are all developers themselves) where they are, understand their issues, and be compelled to action</li><li class="leading-relaxed">Experience collaborating with cross-functional teams to solve difficult problems for customers</li><li class="leading-relaxed">Proficiency in communicating complex technical ideas and decisions to a variety of audiences (both technical and non-technical)</li><li class="leading-relaxed">Some experience using Large Language Models (LLMs) and AI tooling, and how they work</li><li class="leading-relaxed">3+ years experience in a similar role</li></ul><p class="my-4 text-gray-700 leading-relaxed">Nice to have:</p><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Foundational knowledge of APIs and/or Git</li><li class="leading-relaxed">Foundational knowledge of cloud computing with AWS, GCP or Azure DevOps</li><li class="leading-relaxed">Experience writing code in Go or another language</li><li class="leading-relaxed">Basic knowledge of or experience with Perforce</li><li class="leading-relaxed">Basic understanding of AI tools and how developers use them</li></ul><h1 class="text-3xl md:text-4xl font-extrabold mt-6 mb-4 text-gray-900 tracking-tight">Level</h1><p class="my-4 text-gray-700 leading-relaxed">📊 This job is an IC3. You can read more about our job leveling philosophy in our Handbook.</p><h1 class="text-3xl md:text-4xl font-extrabold mt-6 mb-4 text-gray-900 tracking-tight">Compensation</h1><p class="my-4 text-gray-700 leading-relaxed">💸 We pay you an above-average salary because we want to hire the best people who are fully focused on helping Sourcegraph succeed, not worried about paying bills. You will have the flexibility to work and live anywhere in the world (unless specified otherwise in the job description), and we’ll never take your location or current/past salary information into account when determining your compensation. As an open and transparent company that values equitable and competitive compensation for everyone, our compensation ranges are visible to every single Sourcegraph Teammate. To determine your salary, we use a number of market and data-driven salary sources and target the high-end of the range, ensuring that we’re always paying above market regardless of where you live in the world.</p><p class="my-4 text-gray-700 leading-relaxed">💰 The compensation for this role is $101,600 USD base.</p><p class="my-4 text-gray-700 leading-relaxed">📈 In addition to our cash compensation, we offer equity (because when we succeed as a company, we want you to succeed, too) and generous perks & benefits.</p><h1 class="text-3xl md:text-4xl font-extrabold mt-6 mb-4 text-gray-900 tracking-tight">Interview process</h1><p class="my-4 text-gray-700 leading-relaxed">👋 <strong>Introduction Stage</strong> - we have initial conversations to get to know you better…</p><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">[30 min] Recruiter Screen</li><li class="leading-relaxed">[45 min] Hiring Manager screen / Resume Deep Dive</li></ul><p class="my-4 text-gray-700 leading-relaxed">🧑‍💻 <strong>Team Interview Stage</strong> - we then delve into your experience in more depth and introduce you to members of the team…</p><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">[Async 1.5 hr] You complete a technical project and we share the results over email.</li><li class="leading-relaxed">[60 min] Technical knowledge/troubleshooting + collaboration/communication skills with an existing member of our Support Engineering team.</li></ul><p class="my-4 text-gray-700 leading-relaxed">🎉 <strong>Final Interview Stage</strong> - we move you to our final round, where you meet cross-functional partners and gain a better understanding of our business and values holistically…</p><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">[30 min] Values interview</li><li class="leading-relaxed">[15 min] Leadership with a Co-founder</li><li class="leading-relaxed">We check references and conduct your background check</li></ul><p class="my-4 text-gray-700 leading-relaxed">Please note - you are welcome to request additional conversations with anyone you would like to meet, but didn’t get to meet during the interview process.</p><h1 class="text-3xl md:text-4xl font-extrabold mt-6 mb-4 text-gray-900 tracking-tight">Learn more about us</h1><p class="my-4 text-gray-700 leading-relaxed">You can learn more about what it is like to work at Sourcegraph by reading our handbook.</p><p class="my-4 text-gray-700 leading-relaxed">We are an ambitious team who are collectively working hard to build the most influential company in the world. You can read more about our culture, competitive compensation and benefits here.</p><p class="my-4 text-gray-700 leading-relaxed">Sourcegraph is an equal opportunity workplace; we welcome people from all backgrounds.</p><p class="my-4 text-gray-700 leading-relaxed"><em>Sourcegraph participates in E-Verify for U.S. Employees.</em></p>

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<p>- This assessment gives us an idea of your C++ skills<br>- Companies that evaluate this skillset in interviews: <strong>Rockstar Games, Ubisoft, Mayhem Studios, etc.</strong><br>- 10 Multiple Choice questions<br>- Average time to complete: <strong>7 to 10 minutes</strong></p>

<p>Let's assess your Data Structures! 📋<br>&nbsp;- This assessment gives us an idea of your problem solving skills using DSA<br>- Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc.<br>- 10 Multiple Choice questions<br>- Average time to complete: 7 to 10 minutes</p>

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Gojek

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Gojek is seeking a Data Scientist to leverage data for strategic and operational improvements in its on-demand services. The role involves mining insights, building data products, and designing experiments with real-time impact. You will lead complex analytical projects, mentor junior data scientists, and collaborate with cross-functional teams to develop and implement data-driven strategies, enhancing service offerings and operational efficiency.

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<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">About the Role</h3><p class="my-4 text-gray-700 leading-relaxed">Gojek is a leading on-demand services company in Indonesia providing a variety of services like bike hailing, car hailing, food delivery, etc. We leverage cutting-edge technology and data-driven insights to deliver unparalleled user experiences and operational efficiency. If you’re a data scientist at heart, this role is for you! because you’ll be mining insights from the sea of data, building data products, and designing experiments with the ability to see the real-time impact of your contribution.</p><p class="my-4 text-gray-700 leading-relaxed">As a Data Scientist, you will be at the forefront of leveraging data to drive strategic and operational improvements. You will lead complex analytical projects, mentor junior data scientists, and collaborate with cross-functional teams to develop and implement data-driven strategies that enhance our service offerings and operational efficiency.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">What You Will Do</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Design and implement sophisticated statistical and machine learning models to solve complex business problems, optimize service delivery, and predict user behaviour. Use techniques such as deep learning, natural language processing, and time-series analysis.</li><li class="leading-relaxed">Partner with senior stakeholders, including product managers, engineers, and executives, to understand business objectives and translate them into actionable data insights. Provide strategic recommendations to drive business growth and operational excellence.</li><li class="leading-relaxed">Lead and mentor a team of data scientists and analysts. Provide guidance on best practices, model development, and analytical techniques. Foster a collaborative and high-performance environment within the data science team.</li><li class="leading-relaxed">Develop and enforce data governance and quality standards. Oversee data pipeline development, ensuring data accuracy, consistency, and accessibility. Advocate for and implement best practices in data management and analytics.</li><li class="leading-relaxed">Design and execute A/B tests and other experimentation methodologies to assess the impact of changes in product features, user interactions, and service delivery. Analyze results and make data-driven recommendations for optimization.</li><li class="leading-relaxed">Create high-impact visualizations and dashboards to communicate complex data insights to non-technical stakeholders. Present findings and recommendations in a clear, actionable manner to drive decision-making.</li><li class="leading-relaxed">Stay abreast of the latest trends and advancements in data science, machine learning, and analytics. Apply innovative techniques and tools to enhance analytical capabilities and contribute to the company’s competitive edge.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">What You Will Need</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Master’s in Data Science, Statistics, Computer Science, Mathematics, or a related field. Advanced academic qualifications are highly desirable.</li><li class="leading-relaxed">2-4 years of experience in data science or a related field, preferably within the on-demand services or technology industry.</li><li class="leading-relaxed">Expertise in programming languages such as Python, R, or Scala, as well as proficiency with data manipulation and visualization libraries (e.g., pandas, NumPy, matplotlib, seaborn).</li><li class="leading-relaxed">Understanding of statistical concepts and techniques, with experience applying them to real-world problems.</li><li class="leading-relaxed">Excellent communication and interpersonal skills, with the ability to effectively convey complex technical concepts to both technical and non-technical audiences.</li><li class="leading-relaxed">A passion for learning and innovation, with a desire to stay ahead of the curve in the rapidly evolving field of data science and technology.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">About the Team</h3><p class="my-4 text-gray-700 leading-relaxed">Our Data Science team currently consists of 40+ people based in India, Indonesia and Singapore who run Southeast Asia’s leading business. We oversee all things data and work to become a thought partner for our Business Users, Product Team, and Decision Makers. It’s our job to ensure that they have a structural approach to data-driven problem-solving. Right now, our focus revolves: how to make customers, drivers, and merchants happy and delighted. We have so far created millions of dollar impact across different journeys of customers, drivers and merchants</p><p class="my-4 text-gray-700 leading-relaxed">We work with the Engineering, PMs and strategy functions hand-in-glove - be it constructing a new product or brainstorming on a problem like how do we reduce the wait time for the drive, how do we improve assortment, should we treat convenience seeking customer differently from value seeking customer etc</p><p class="my-4 text-gray-700 leading-relaxed">As a team, we’re concerned not only with the growth of the company, but each other’s personal and professional growths, too. Along with us coming from diverse backgrounds, we often have fun sessions to talk about everything and anything from data information to our current movie list.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">About GoTo Group</h3><p class="my-4 text-gray-700 leading-relaxed">GoTo Group is the largest digital ecosystem in Indonesia with its mission to “Empower Progress’ by offering technological infrastructure and solutions for everyone to access and thrive in the digital economy. The GoTo ecosystem consists of on-demand transportation services, food and grocery delivery, logistics and fulfillment, as well as financial and payment services through the Gojek and GoTo Financial platforms.It is the first platform in Southeast Asia that hosts these crucial cases in a single ecosystem, capturing the majority of Indonesia’s vast consumer household.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">About Gojek</h3><p class="my-4 text-gray-700 leading-relaxed">is Southeast Asia’s leading on-demand platform and pioneer of the multi-service ecosystem with over 2.5 million driver partners across the regions offering a wide range of services such as transportation, food delivery, logistics and more. With its mission to create impact at scale, Gojek is committed to resolving consumer problems and raising standards of living by connecting consumers to the best providers of goods and services in the market.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">About GoTo Financial</h3><p class="my-4 text-gray-700 leading-relaxed">GoTo Financial accelerates financial inclusion through its leading financial services and merchants solutions. Its consumer services include GoPay and GoPayLater and serve businesses of all sizes through Midtrans, Moka, GoBiz Plus, GoBiz, and Selly. With its trusted and inclusive ecosystem of products, GoTo Financial is open to new growth opportunities and aims to empower everyone to Make It Happen, Make It Together, Make It Last.</p><p class="my-4 text-gray-700 leading-relaxed"><em>GoTo and its business units, including Gojek and GoToFinancial ("GoTo") only post job opportunities on our official channels on our respective company websites and on LinkedIn. GoTo is not liable for any job postings or job offers that did not originate from us. You should conduct your own due diligence to prevent being victims of any fake job scams, if they did not originate from GoTo's official recruitment channels.</em></p><p class="my-4 text-gray-700 leading-relaxed">#LI-HYBRID</p>

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

Let's assess your Data Structures! - This assessment gives us an idea of your problem solving skills using DSA- Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc.- 10 Multiple Choice questions

Data Structures and Algorithms

Let's assess your Programming Patterns! ????- This assessment gives us an idea of your code architecture skills- Companies that evaluate this skillset in interviews: Dirtcube, PTW, Playshifu, etc.

Programming Patterns

Let's assess your OOPs skills! ????- This assessment gives us an idea of your fundamental OOPS concepts and Solid principles skills- Companies that evaluate this skillset in interviews: Hitwicket, GSN Games, Tomo Club, etc.

Object Oriented Programming

Let's assess your Unity Skills ????- This assessment gives us an idea of your Unity fundamentals- Companies you can apply for after taking this assessment: Godspeed games, Salvation Games, nCore Games, etc.