We're proud of our roots. From our humble beginnings as a print shop in London, to our position today as a global leader in Marketing and Communications services. Our business is built on a strong heritage, great relationships and a talented team. Today we have one purpose, to create value for our clients by working smarter with fewer resources, enhancing efficiencies, improving their customer's experience and strengthening their brand reputation. Our clients and their customers have always been at the heart of everything we do. Our long-term partnerships, great relationships and exceptional employees have been the driving force behind our success.

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The Sr. Account Director will manage enterprise-level client accounts, driving growth through strategic leadership and account planning. Responsibilities include identifying expansion opportunities, optimizing client operations, ensuring delivery against financial targets, and maintaining client service excellence. The role involves managing budgets, controlling costs, acting as a senior client contact, resolving issues, and supporting new business efforts. This position requires a strong leader with proven experience in account management and business development.

Business Director

<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Job Duties</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Manage a single enterprise level client account or a portfolio of accounts.</li><li class="leading-relaxed">Drive account growth to meet targets and business goals through strategic and tactical leadership.</li><li class="leading-relaxed">Identify opportunities to develop the account(s) through a strategic growth plan and relationship strategy.</li><li class="leading-relaxed">Identify opportunities to expand the business to other areas of the company.</li><li class="leading-relaxed">Create and execute client account plans.</li><li class="leading-relaxed">Implement strategies to improve and standardize all aspects of client operations.</li><li class="leading-relaxed">Execute modifications to organizational design and teams to optimize operational activity and improve client experience.</li><li class="leading-relaxed">Ensure delivery against operational and financial business targets.</li><li class="leading-relaxed">Manage the budgets to ensure profitability - escalating threats to targets when necessary.</li><li class="leading-relaxed">Monitor and control costs effectively.</li><li class="leading-relaxed">Implement the appropriate delivery model for all services/products, with a focus on lowering cost and delivering high quality.</li><li class="leading-relaxed">Deliver client service excellence, both externally and internally.</li><li class="leading-relaxed">Maintain continuous lines of communication, keeping client services informed of all critical issues and facilitating open cooperation between operations and client services.</li><li class="leading-relaxed">Partner with functional teams to implement appropriate policies, internal controls, and reporting.</li><li class="leading-relaxed">Be the senior point of contact for the client.</li><li class="leading-relaxed">Investigate and resolve issues escalated by the client and communicate significant issues to the Business Director.</li><li class="leading-relaxed">Craft and provide quotes. Build and expand client pricing schedules to align with client support requirements.</li><li class="leading-relaxed">Manage overall performance metrics of accounts/departments against contract/target or business unit metrics.</li><li class="leading-relaxed">Create and present regular business updates to both internal and Client leadership.</li><li class="leading-relaxed">Ensure operational controls and management information reporting requirements are fulfilled.</li><li class="leading-relaxed">Support with new business efforts.</li><li class="leading-relaxed">Participate as a key project team member for new business implementation.</li><li class="leading-relaxed">Partner with growth and operational teams on new business pitch opportunities, as relevant.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Job Qualifications</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">A Bachelor’s degree or equivalent experience is required.</li><li class="leading-relaxed">Over 6 years’ experience and a proven track record of being a recognized leader and manager of people in a national or global customer service intensive environment.</li><li class="leading-relaxed">Minimum 3 years managing key Account teams globally/locally.</li><li class="leading-relaxed">Minimum 2 years responsibility for profit and loss in a large organization.</li><li class="leading-relaxed">Established accomplishments in successfully growing volume, profitability and client satisfaction.</li><li class="leading-relaxed">Excellent client service skills with a service-minded approach towards the client. Must be sensitive to client needs, remaining calm and confident, even in stressful situations.</li><li class="leading-relaxed">Proven experience in the development, implementation and management of complex multi-service solutions for clients.</li><li class="leading-relaxed">At least two years business development experience.</li></ul>

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This role involves working in Software Engineering, focusing on the development, maintenance, and optimization of software solutions. The Data Engineer will apply scientific methods to solve software engineering problems, develop and apply software engineering practices, and collaborate with cross-functional teams. Key responsibilities include designing and developing data ingestion pipelines and working on ETL/ELT processes for large-scale data systems.

We are a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. Capgemini is a global leader in partnering with companies to transform and manage their business. Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology.

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