Zelis is modernizing the healthcare financial experience by providing a connected platform that bridges the gaps and aligns interests across payers, providers, and healthcare consumers. This platform serves more than 750 payers, including the top 5 national health plans, BCBS insurers, regional health plans, TPAs and self-insured employers, and millions of healthcare providers and consumers. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts – driving real, measurable results for clients.

Zelis

Director, Client Service Operations

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The Director of Client Service Operations is a leadership role focused on optimizing client service processes and ensuring high levels of client satisfaction and retention. This role involves strategic planning and execution, leading and developing client service teams, ensuring high-quality service delivery across all client touchpoints. The director will also monitor performance, improve processes, communicate with clients and stakeholders, manage change, and collaborate cross-functionally to align operations with business objectives. The role includes financial acumen and budget management responsibilities.

Strategic Business Operations Analyst

<div>At Zelis, we Get Stuff Done. So, let’s get to it!&nbsp;</div><div>&nbsp;&nbsp;</div><div>A Little About Us&nbsp;</div><div>Zelis is modernizing the healthcare financial experience for all by providing a connected platform that bridges the gaps and aligns interests across payers, providers, and healthcare consumers. This platform serves more than 750 payers, including the top 5 national health plans, BCBS insurers, regional health plans, TPAs and self-insured employers, and millions of healthcare providers and consumers. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts—driving real, measurable results for clients.&nbsp;</div><div>&nbsp;&nbsp;</div><div>A Little About You&nbsp;</div><div>You bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication. Your career is a testament to your diverse experiences, community involvement, and the valuable lessons you've learned along the way. You are more than just your resume; you are a reflection of your achievements, the knowledge you've gained, and the personal interests that shape who you are.</div>Position OverviewThe Director of Client Service Operations is a leadership role focused on optimizing client service processes, leading client service teams, and ensuring high levels of client satisfaction and retention. This leader of leaders’ role requires strong leadership, communication and analytical skills to drive improvements in service delivery, enhance client relationships and contribute to the company’s overall success.What You’ll Do<ul><li>Strategic Planning and Execution - Develop and implement comprehensive operational strategies, policies and procedures that support the company’s long-term goals. Continuous evaluation of resource allocation and processes to ensure efficiency and effectiveness. Collaborate with Client Service management team to set goals and develop strategic plans for the department.</li><li>Leadership and Team Development – Inspire, motivate, and cultivate high-performing managers and teams. Empower teams, foster collaboration, and drive organizational success through people development.</li><li>Service delivery – Ensure high quality service delivery across all client touchpoints, addressing concerns and resolving issues effectively. Support resolution of complex client issues and complaints in a professional manner. Assess and evaluate customer satisfaction and service quality.</li><li>Performance Monitoring – Track, analyze and actively manage service performance metrics. Identify trends and implement improvements.</li><li>Process Improvement and Optimization – Identify areas for optimization and implement changes to enhance efficiency and effectiveness. &nbsp;Analyze current processes, identify bottlenecks and implement solutions to optimize workflows. Stay current on industry trends and make recommendations for service enhancements.</li><li>Communication – Effectively communicate with clients, internal teams and stakeholders ensuring alignment and transparency. Ensure clear articulation of messages, active listening, and the ability to negotiate and influence stakeholders.</li><li>Change Management and Agility – Support transformation initiatives, foster a culture that embraces change, and ensure teams are agile enough to respond to new opportunities.</li><li>Cross-Functional Collaboration - Work effectively across different departments and with various stakeholders to align operations with broader business objectives. Bridge gaps between teams, drive cohesive strategies, and ensure that operational initiatives support the company's goals.</li><li>Financial Acumen and Budget Management – Support budgeting, forecasting, and cost management analysis as needed. Manage approved budget and headcount allocation. Analyze drivers of work, capacity plans and headcount need.</li></ul>What You’ll Bring to Zelis<ul><li>Bachelor degree preferred or 10+ year’s experience managing service/operations workflow processes.</li><li>3-5 year’s experience as a people leader; people leader of leaders experience preferred.</li><li>Salesforce + Jira experience preferred.</li><li>Demonstrate expertise in operational management including KPIs.</li><li>Excellent leadership, team management and organizational abilities.</li><li>Superior knowledge of healthcare industry regulations and operational guidelines preferred.</li><li>Excellent written and oral communication.</li><li>Proven knowledge of performance evaluation metrics in a business setting.</li><li>Analytical, decision-making and problem-solving skills.</li><li>Strategic thinking and planning.</li><li>Change management and adaptability.</li><li>Emotional intelligence and empathy.</li><li>Innovation and continuous Improvement.</li></ul><div><div>Location and Workplace FlexibilityWe have offices in Atlanta GA, Boston MA, Morristown NJ, Plano TX, St. Louis MO, St. Petersburg FL, and Hyderabad, India. We foster a hybrid and remote friendly culture, and all our employee's work locations are based on the needs of the position and determined by the Leadership team. In-office work and activities, if applicable, vary based on the work and team objectives in accordance with Company policies.</div></div><div><div>&nbsp;&nbsp;</div><div>Equal Employment Opportunity &nbsp; Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.&nbsp; &nbsp; We welcome applicants from all backgrounds and encourage you to apply even if you don’t meet 100% of the qualifications for the role. We believe in the value of diverse perspectives and experiences and are committed to building an inclusive workplace for all.&nbsp;</div><div>&nbsp;</div><div>Accessibility Support&nbsp; We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email <a href="mailto:TalentAcquisition@zelis.com" target="_blank" rel="noopener noreferrer">TalentAcquisition@zelis.com</a>.&nbsp;</div><div>&nbsp;&nbsp;</div><div>Disclaimer&nbsp;</div><div>We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.&nbsp;</div><div>The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities, duties, and skills from time to time.&nbsp;</div></div></div></div>

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As a Game Client Developer, you will implement animations, sounds, effects, and particle systems in games, ensuring functionality, flow, and server communication. Your tasks will include implementing game clients in JavaScript and ensuring smooth performance on mobile devices and web browsers. You will collaborate with other developers, animators, game artists, backend developers, math designers, and product owners. You'll also innovate to create exciting and memorable iGaming experiences.

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<div>Do you want to be part of creating fantastic, unique and entertaining iGaming experiences in a competitive global market?We are looking for a talented Game Client Developer with a strong passion for bringing life, entertainment and excitement to our growing games portfolio.ELK is a leading developer in the iGaming industry, known for our innovative, visually stunning, and critically acclaimed game titles and IPs. We push the boundaries of gameplay and visual fidelity, setting new standards in the iGaming world.About the role:We take great pride in creating and offering our players a wide range of themes and mechanics in our games. As a Game Client Developer, you’ll take on the exciting challenge of implementing animations, sounds, effects, and particle systems in our games, while taking on the responsibility for the game’s functionality, flow, and server communication.A typical work week as a Game Client Developer can consist of:Main tasks: Implementing game clients in JavaScript and game functionalities. Ensure the games run smoothly on mobile devices and web browsers.Collaborate Across Disciplines: Work closely with other Game Client Developers, animators and game artists to collaboratively build “best in class” iGames.Communication: Collaborate with the backend developers, math designers and Product owners to bring their technical ideas into the players view.Innovation: Push the boundaries of what is possible in the realms of iGames to create exciting and memorable experiences.Who are you?&nbsp;We believe you are a passionate software developer with a strong focus on front-end technologies and an eye for detail. You thrive on creating visually stunning iGaming experiences, pushing the boundaries of design and performance. You have solid experience with JavaScript and Pixi.js, and a deep understanding of browser-based development. You’re comfortable using developer tools (DevTools) to debug, optimize, and refine your work for smooth, high-performance gameplay.You are both creative and innovative, constantly seeking solutions that enhance the game experience while working within technical constraints. You excel at maintaining and adapting the game’s visual style across multiple platforms, ensuring all visual assets are cohesive and compelling throughout the development process.To thrive with us, you need to be a team player with a good ability to handle feedback and work together with different disciplines. You are self-driven, and responsible and strive to develop your skill and others constantly. It is important that you are organized and solution-oriented with the ability to tackle challenges and solve problems with a strong sense of ownership and deliver on deadlines.Qualifications:Experience: Minimum of 2 years of experience of software development.Tech Stack: At Elk we use JavaScript, WebGL and Pixi.js. Familiarity with these technologies or equivalents is beneficial.Skills: Previous experience in programming in JavaScript.Team work: Experience working with cross functional teams. Be open to feedback and take the initiative to independently enhance and perfect your work, while still ensuring it aligns with the product team’s vision for the game.Passion for Gaming: A passion for video games and an understanding of what makes them visually engaging and immersive.Language: The ideal candidate will possess excellent English language skills, both in written and verbal communication, as this is essential for daily tasks and collaboration. Proficiency in Swedish is a plus but not required.We offerAn exciting opportunity to work on innovative gaming projects. With our short project cycles, you’ll have the chance to explore various technologies and contribute to creating immersive, engaging iGaming experiences. Join us to develop your skills in a vibrant, innovative environment where your passion for game development and functionality can truly shine!We are proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, where everyone is respected, valued, and empowered to succeed.We work on-site at our awesome office, 2 minutes from T-Centralen in Stockholm.For the right candidate, the recruitment process includes: interviews (digitally and at our studio), as well as a work assignment.We will fill the position as soon as we have found the right candidate, so do not hesitate to submit your application as soon as possible!</div>

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