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As an FMO Lead, you will be responsible for ensuring the efficient and accurate performance of Zones' work. This involves providing consistency in customer deliverables by training and onboarding technicians and engineers. You will also assist in preparing project manuals, conducting pilot installations, performing quality assurance checks, and carrying out supervisory functions for the Field Services Team. This role requires a strong understanding of PC systems, related peripherals, common software programs, and operating systems, as well as the ability to travel and adapt to a fast-paced environment.

Desktop Support Technician

<h3>Description</h3>                 <div class="jv-meta">                     <em>Position at Zones LLC.</em>                 </div>             <p ng-non-bindable="">                 </p><div style="margin-bottom: 0.0in;line-height: normal;background: white;"><b><span style="font-size: 10.0pt;font-family: Montserrat;">Company Overview:&nbsp;</span></b></div><div style="margin-bottom: 0.0in;line-height: normal;background: white;"><b><span style="font-size: 10.0pt;font-family: Montserrat;">&nbsp;</span></b></div><div style="margin-bottom: 0.0in;line-height: normal;background: white;"><span style="font-size: 10.0pt;font-family: Montserrat;">When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for IT.<sup>TM</sup>&nbsp;</span></div><div style="margin-bottom: 0.0in;line-height: normal;background: white;"><span style="font-size: 10.0pt;font-family: Montserrat;">&nbsp;</span></div><div style="margin-bottom: 0.0in;line-height: normal;background: white;"><span style="font-size: 10.0pt;font-family: Montserrat;">Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on X @Zones, and LinkedIn and Facebook.</span></div><div style="margin-bottom: 0.0in;line-height: normal;background: white;"><b><span style="font-size: 10.0pt;font-family: Montserrat;">&nbsp;</span></b></div><div style="margin-bottom: 0.0in;line-height: normal;background: white;"><div style="margin-bottom: 0.0in;line-height: normal;"><b><span style="font-size: 10.0pt;font-family: Montserrat;">Position Overview:</span></b><span style="font-size: 10.0pt;font-family: Montserrat;">&nbsp;</span></div><div style="margin-bottom: 0.0in;line-height: normal;"><b><span style="font-size: 10.0pt;font-family: Montserrat;">&nbsp;</span></b><span style="font-size: 10.0pt;font-family: Montserrat;">&nbsp;</span></div><div style="margin-bottom: 0.0in;line-height: normal;"><span style="font-size: 10.0pt;font-family: Montserrat;">As a FMO Lead you will ensure Zones work is performed efficiently &amp; accurately. You will provide consistency in customer deliverables by training &amp; on-boarding technicians and engineers, assisting in the preparation of project manuals, performing pilot installations, quality assurance checks, and performing supervisory functions for the Field Services Team.</span></div><div style="margin-bottom: 0.0in;line-height: normal;"><b><span style="font-size: 10.0pt;font-family: Montserrat;">&nbsp;</span></b><span style="font-size: 10.0pt;font-family: Montserrat;">&nbsp;</span></div><div style="margin-bottom: 0.0in;line-height: normal;"><b><span style="font-size: 10.0pt;font-family: Montserrat;">What you’ll do as the&nbsp;<i>FMO Lead:</i>&nbsp;</span></b></div><div style="margin-bottom: 0.0in;line-height: normal;"><span style="font-size: 10.0pt;font-family: Montserrat;"><br><i>The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</i> &nbsp;</span></div><div style="margin-bottom: 0.0in;line-height: normal;"><span style="font-size: 10.0pt;font-family: Montserrat;"></span></div><ul style="margin-top: 0.0in;"><li style="margin-bottom: 0.0in;line-height: normal;"><span style="font-size: 10.0pt;font-family: Montserrat;">Perform pilot installation for our customers to verify and validate the scope of services and installation scripts.</span></li><li style="margin-bottom: 0.0in;line-height: normal;"><span style="font-size: 10.0pt;font-family: Montserrat;">Work with the Project Management Office to prepare project manuals on each project for our technicians and engineers which will outline topics such as:</span></li><li style="margin-bottom: 0.0in;line-height: normal;"><span style="font-size: 10.0pt;font-family: Montserrat;">Contact information</span></li><li style="margin-bottom: 0.0in;line-height: normal;"><span style="font-size: 10.0pt;font-family: Montserrat;">Escalation procedures</span></li><li style="margin-bottom: 0.0in;line-height: normal;"><span style="font-size: 10.0pt;font-family: Montserrat;">Scope of services</span></li><li style="margin-bottom: 0.0in;line-height: normal;"><span style="font-size: 10.0pt;font-family: Montserrat;">Installation scripts and processes</span></li><li style="margin-bottom: 0.0in;line-height: normal;"><span style="font-size: 10.0pt;font-family: Montserrat;">Schedules and teams</span></li><li style="margin-bottom: 0.0in;line-height: normal;"><span style="font-size: 10.0pt;font-family: Montserrat;">Locations and maps</span></li><li style="margin-bottom: 0.0in;line-height: normal;"><span style="font-size: 10.0pt;font-family: Montserrat;">Site completion checklists</span></li><li style="margin-bottom: 0.0in;line-height: normal;"><span style="font-size: 10.0pt;font-family: Montserrat;">Provide onboarding, training, and support for Field Technicians</span></li><li style="margin-bottom: 0.0in;line-height: normal;"><span style="font-size: 10.0pt;font-family: Montserrat;">Perform quality assurance checks and team assessments to ensure:</span></li><li style="margin-bottom: 0.0in;line-height: normal;"><span style="font-size: 10.0pt;font-family: Montserrat;">Performance of the complete scope of services as outlined in the SOW</span></li><li style="margin-bottom: 0.0in;line-height: normal;"><span style="font-size: 10.0pt;font-family: Montserrat;">Installation scripts and processes are completed, meeting client directed specifications</span></li><li style="margin-bottom: 0.0in;line-height: normal;"><span style="font-size: 10.0pt;font-family: Montserrat;">Be available for all escalations and questions as a dedicated technical support resource</span></li><li style="margin-bottom: 0.0in;line-height: normal;"><span style="font-size: 10.0pt;font-family: Montserrat;">Route and manage subcontractor work orders</span></li><li style="margin-bottom: 0.0in;line-height: normal;"><span style="font-size: 10.0pt;font-family: Montserrat;">Collect and validate appropriate deliverables upon completion for delivery to project manager</span></li></ul><div style="margin-bottom: 0.0in;line-height: normal;"><b><span style="font-size: 10.0pt;font-family: Montserrat;">What you will bring to the team:</span></b><span style="font-size: 10.0pt;font-family: Montserrat;">&nbsp;</span></div><div style="margin-bottom: 0.0in;line-height: normal;"><span style="font-size: 10.0pt;font-family: Montserrat;"></span></div><ul style="margin-top: 0.0in;"><li style="margin-bottom: 0.0in;line-height: normal;"><span style="font-size: 10.0pt;font-family: Montserrat;">5+ years’ experience with PC systems, related peripherals, common software programs, and Operating Systems&nbsp;&nbsp;</span></li><li style="margin-bottom: 0.0in;line-height: normal;"><span style="font-size: 10.0pt;font-family: Montserrat;">Thorough understanding of connectivity of devices to LAN and WAN&nbsp;&nbsp;</span></li><li style="margin-bottom: 0.0in;line-height: normal;"><span style="font-size: 10.0pt;font-family: Montserrat;">Candidates must possess the ability and willingness to travel, which will include working off-hours, weekends and staying overnight with prior notification&nbsp;&nbsp;</span></li><li style="margin-bottom: 0.0in;line-height: normal;"><span style="font-size: 10.0pt;font-family: Montserrat;">Strong interpersonal and customer service skills&nbsp;&nbsp;</span></li><li style="margin-bottom: 0.0in;line-height: normal;"><span style="font-size: 10.0pt;font-family: Montserrat;">Ability to communicate internally and externally on all levels and through all mediums.&nbsp;&nbsp;</span></li><li style="margin-bottom: 0.0in;line-height: normal;"><span style="font-size: 10.0pt;font-family: Montserrat;">Experience and success in working with various delivery organizations to achieve deliverables&nbsp;&nbsp;</span></li><li style="margin-bottom: 0.0in;line-height: normal;"><span style="font-size: 10.0pt;font-family: Montserrat;">Ability to effectively prioritize and execute tasks in a high-pressure environment&nbsp;&nbsp;</span></li><li style="margin-bottom: 0.0in;line-height: normal;"><span style="font-size: 10.0pt;font-family: Montserrat;">Ability to work and adapt to change in a fast paced environment&nbsp;&nbsp;</span></li><li style="margin-bottom: 0.0in;line-height: normal;"><span style="font-size: 10.0pt;font-family: Montserrat;">Excellent written and verbal communication skills&nbsp;&nbsp;</span></li><li style="margin-bottom: 0.0in;line-height: normal;"><span style="font-size: 10.0pt;font-family: Montserrat;">Voice and Data cabling experience (Installation, termination, testing)&nbsp;&nbsp;</span></li></ul><div style="margin-bottom: 0.0in;line-height: normal;"><b><span style="font-size: 10.0pt;font-family: Montserrat;">&nbsp;Preferred:</span></b><span style="font-size: 10.0pt;font-family: Montserrat;">&nbsp;</span></div><div style="margin-bottom: 0.0in;line-height: normal;"><span style="font-size: 10.0pt;font-family: Montserrat;"></span></div><ul style="margin-top: 0.0in;"><li style="margin-bottom: 0.0in;line-height: normal;"><span style="font-size: 10.0pt;font-family: Montserrat;">Bachelor’s Degree or higher</span></li><li style="margin-bottom: 0.0in;line-height: normal;"><span style="font-size: 10.0pt;font-family: Montserrat;">Experience with Service Desk tool suites</span></li><li style="margin-bottom: 0.0in;line-height: normal;"><span style="font-size: 10.0pt;font-family: Montserrat;">Concepts of networking fundamentals</span></li><li style="margin-bottom: 0.0in;line-height: normal;"><span style="font-size: 10.0pt;font-family: Montserrat;">Microsoft Visio</span></li><li style="margin-bottom: 0.0in;line-height: normal;"><span style="font-size: 10.0pt;font-family: Montserrat;">Experience with Service Now</span></li><li style="margin-bottom: 0.0in;line-height: normal;"><span style="font-size: 10.0pt;font-family: Montserrat;">Resource supervisory experience</span></li></ul></div><div style="margin-bottom: 0.0in;line-height: normal;"><div><span style="font-size: 10.0pt;line-height: 115.0%;font-family: Montserrat;">Qualified candidates can expect a salary range of $90,000 - $110,000.</span></div><div>&nbsp;</div></div><div style="margin-bottom: 0.0in;line-height: normal;"><span style="font-size: 10.0pt;font-family: Montserrat;">#LI-JL1&nbsp;</span></div><div style="margin-bottom: 0.0in;line-height: normal;"><span style="font-size: 10.0pt;font-family: Montserrat;">&nbsp;</span></div><div style="margin-bottom: 0.0in;line-height: normal;"><b><span style="font-size: 10.0pt;font-family: Montserrat;">Zones offers a comprehensive Benefits package</span></b><span style="font-size: 10.0pt;font-family: Montserrat;"><br><br>While we’re committed to providing top-tier solutions, we’re just as committed to supporting our own team. Our team members enjoy a variety of comprehensive benefits, including medical/dental/vision coverage, life insurance, a 401(k) plan with matching provision, paid time off, and much more. And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse.<br><br>At Zones, work is more than a job –with exciting careers with a global team who are client centric, have a passion for tech, who embrace change and lifelong learning in a collaborative culture. If you’re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!&nbsp;</span></div><div style="margin-bottom: 0.0in;line-height: normal;"><span style="font-size: 10.0pt;font-family: Montserrat;">&nbsp;</span></div><div style="margin-bottom: 0.0in;line-height: normal;"><span style="font-size: 10.0pt;font-family: Montserrat;">All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability.&nbsp;</span></div><div style="margin-bottom: 0.0in;line-height: normal;"><span style="font-size: 10.0pt;font-family: Montserrat;">&nbsp;</span></div><div style="margin-bottom: 0.0in;line-height: normal;"><span style="font-size: 10.0pt;font-family: Montserrat;">Zones participates in E-Verify. E-Verify is a system that compares information from an employee’s Form I-9 to federal records to confirm their eligibility to work in the United States.</span></div><div style="margin-bottom: 0.0in;line-height: normal;"><span style="font-size: 10.0pt;font-family: Montserrat;">&nbsp;</span></div>             <p></p>         </div>

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