IT Field Support Technician

Company Overview:

When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for IT.TM

Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.

Position Overview:

As an IT Field Support Technician, you will be responsible for implementing and maintaining our organization's Cloud and on-premise infrastructure. Your expertise will play a critical role in ensuring the stability, security, and scalability of our IT infrastructure. This position requires a deep understanding of network and server protocols, technologies, and best practices, as well as strong problem-solving and communication skills.

What you’ll do as the IT Field Support Technician:

IT Field Support Technician – Key Responsibilities

• Infrastructure Deployment: Implement and maintain scalable IT systems across Windows, Linux, VMWare, SD-WAN, Routing, and storage networks.
• Monitoring & Troubleshooting: Proactively monitor systems, resolve issues, and maintain documentation.
• Network & Security Management: Implement and maintain switches, firewalls, VPNs, and wireless hardware.
• Desktop Support: Provide support, resolve hardware/software issues, and manage help desk tickets.
• Collaboration: Work with cross-functional teams to ensure smooth integration and continuous improvement.

What you will bring to the team:

• Bachelor’s degree in computer science, Information Technology, or a related field. Relevant certifications (e.g., CCNP, CCIE) are highly desirable.
• Proven experience as an IT infrastructure Engineer or similar role, with a minimum of 5 years implementing, and troubleshooting enterprise-level IT infrastructure.
• Deep knowledge of IT infrastructure operating systems and virtualization solutions.
• Hands-on experience with IT infrastructure hardware and software, such as Dell, HP, Cisco, and EMC.
• Strong understanding of IT infrastructure security principles, including firewalls, VPNs, IDS/IPS, and access controls.
• Proficient in IT infrastructure monitoring and management tools (e.g., Nagios, Zabbix).
• Experience in cloud architecture and Azure cloud deployments.
• Excellent analytical and problem-solving skills, with the ability to handle and prioritize multiple tasks in a fast-paced environment.
• Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and present technical concepts to non-technical stakeholders.

Zones offers a comprehensive Benefits package.

While we’re committed to providing top-tier solutions, we’re just as committed to supporting our own teams. We offer a competitive compensation package where our team members are rewarded based on their performance and recognized for the value, they bring into our business. Our team members enjoy a variety of comprehensive benefits, including Medical Insurance Coverage, Group Term Life and Personal Accident Cover to handle the uncertainties of life, flexible leave policy to balance their work life.

At Zones, work is more than a job – it's an exciting careers immersed in an inventive, collaborative culture. If you’re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability.