Account Manager, Consumer Team

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• Member of a broader account team supporting campaign implementation, tactical strategy, and program delivery across a range of clients: pharma and/or consumer packaged goods
• Ability to build and maintain strong client relationships, providing day-to-day management and oversight of client engagements under tight deadlines and evolving requests
• Assist with organic account growth & client development; developing, maintaining and growing client relationships
• Address and triage client questions and requests, serving a main point of contact
• Support client, med/legal, and/or agency calls to ensure branded assets are approved through the necessary channels

• Understanding of the consumer product set value props, baesline capabilities, implementation processes 
• Compile and present campaign kickoff materials, conduct weekly status calls and provide contact reports

• Communicate client needs and expectations clearly across development teams, while quarterbacking processes and procedures for complex product offerings
• Partner with project management to facilitate smooth project development and execution with a watchful eye on timeline management (within WorkFront tool) to ensure alignment to client KPIs- positively impacting future business and on-time launch and revenue delivery        
• Timeline escalations to internal team of issues, quarterbacking the escalation/resolutions of potential issues and bottlenecks where necessary
• Possess familiarity with standard media plans, understanding of sales performance benchmarks and metrics

• Work cross-functionally with Sales, Marketing Solutions, Project Management, Program Marketing, Media Planning, Ad Operations, Editorial, Publishing, Web Dev, and Finance
• Meet consistently with internal and external development teams to manage implementation (timelines, assets, progress, client deliverables, reports). 
• Support branded creative development ensuring assets are within client quality, meet KPIs, and are ready for review. Ensure high-quality output, reflective of consistently creative and user-friendly product
• Able to partner with interdepartmental partners to support the overall health of each account

• Bachelor’s degree required
• 3-5  years of project management and/or account management experience desired or other related experience; pharmaceutical or healthcare industry experience preferred
• Proven experience in customer service
• Ability to multi-task in a fast-paced environment, responsible and result driven, solid communication skills
• Excellent organization and documentation skills (MS Word, Excel, PowerPoint, task management systems like WorkFront)

• Knowledge of marketing-related creative process (marketing or agency experience preferred, especially within the pharmaceutical industry) a plus
• Experience with wholistic data analysis of media and sponsorship plans and delivery
• Experience working in publishing and/or media
• Experience with medical/legal review process within pharmaceutical industry strongly desired; equivalent experience in a highly regulated industry may substitute