Account Solution Engineer - Retail Industry

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About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

As an Account Solution Engineer, also known as a "Presales Consultant," "Sales Consultant", ”Pre -Sales Engineer” or “Sales Engineer”, you'll be a key player in the sales cycle, delivering thought leadership and owning solutions to enhance our customers' experience. You'll collaborate with colleagues, support our sales team, and translate business objectives into compelling recommendations. With your technical and sales skills, you'll present our product offerings, address objections, and inspire confidence in our technology infrastructure.

The Account Solution Engineer will act as a trusted advisor to our customers while aiding the customer’s transformational journey.

Responsibilities

• Coordinate and lead the entire solution cycle through close collaboration with other teams.

• Understand the customer’s needs, and establish Salesforce’s product as the best solution that solves unique challenges

• Convey a deep understanding of the client’s industry and technology as it pertains to Salesforce’s solutions

• Develop and deliver innovative custom solutions, build and present customized demos of Salesforce products including solution concepts to key decision-makers to address their business issues and needs showing business value.

• Participate in all appropriate product, sales, and procedural training and certifications to acquire and maintain the knowledge vital to be effective in the position

• Attain quarterly and annual objectives assigned by management

• Respond efficiently to RFPs

• Lead the technical side of the sales cycle

• Have a strong curiosity about growing your career and participating in our internal training programs and mentorship initiatives.

Required Qualifications:

• Experience implementing Digital Transformation strategies and delivering increased success to their customers.

• Track record of solution engineering, consultancy, delivery, or training success for an enterprise software solution organization. We are open to a variety of backgrounds for the role.

• Proven oral, written, presentation, and interpersonal communication and relationship skills.

• Proven time management skills in a dynamic team environment.

• Ability to work as part of a team to tackle problems in dynamic, energising environments.

• Inquisitive, practical, and passionate about technology and sharing knowledge.

• Loves to be the first to know something and to understand why and how things happen.

• Good at searching out information and experimenting, love to concentrate on a particular topic, and tackle puzzles.

• Good at explaining ideas and finding ways to keep people’s attention.

• Willing and able to travel occasionally

• Experience will be evaluated based on alignment to the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer work, etc.).

• Fluency in English and French

Preferred Qualifications:

• Understanding the business requirements of customers within multiple industries and being knowledgeable on industry-specific solutions

• Salesforce Product knowledge and certifications

• Strong Industry knowledge

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