Accounts Executive - Middle Office Support Officer

Company Profile

Nextgen is a UK based company that provides services for mobile operators world-wide. We are a growing company with about 190+ employees and offices in Europe, Asia, India, Cairo and the US. Our core competency is the provision of services around the commercial aspects of mobile roaming, data and financial clearing. Our services are based on proprietary software and operated centrally. The software is based on Web and Oracle technology and its main purpose consists in processing and distribution of roaming data, settlement of charges between the operators and providing business intelligence applications to our customers.

Role Purpose & Context

Support the Middle Office Operational process by providing admin support to the Account Managers for Financial Clearing and Discount management services to Nextgen customers.

Responsibilities

System & Date Support

• Preparing Monthly Cycle Calender.
• Downloading Barclays Statement and sending it to publicpmn.
• Prearing relevant reports and providing same to the customers as per calender deadline.
• Manual Debt Chase to top partners as per customer’s requirement.
• Amendments in Indicative reports as per customer’s instruction.
• Preparing Summary Report for Fund Transfer and Unused Fund.
• Daily check on Allocation queue and Issue Logs.
• Answering Client’s, Account Manager’s and Partner query received on publicpmn@nextgenclearing.com
• Follow-up on pending invoices, IOT documents and Remittance details.
• Work closely with the Account managers and Back office ensuring high level of customer satisfaction at all times.
• Account Managers’s day to day point of contact for all operational matters related to Client query.