Alliances - Partner Account Senior Administrator

2 Months ago • 4-8 Years • Manufacturing

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Job Description

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Job Category

Sales

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

■Department Description:

アライアンス事業は大きく以下の3つの目的でパートナー企業と連携しSalesforceの事業拡大と顧客の成功を支援する組織です。

1.顧客チャネルの共同開拓

2.Salesforceの導入・定着化を担うパートナーとの協業によるカスタマーサクセスの実現

3.Platform上での販売用アプリケーションの開発・販売促進支援 (AppExchange) 私たちパートナーエコシステム本部では2に焦点をあて、コンサルティングパートナー約600社の導入・定着化に必要なケイパビリティとサービス品質向上に向けた支援を担っています。Salesforceを活用するお客様にサービス提供する上で必要となる知識、スキル、経験、オペレーションを定義し、パートナーへ展開する役割を果たしています。

■Role Description:
 

800社を超えるパートナーに最も幅広くリーチするTech Touchを含むパートナーマネジメントを主導頂きます。主にPartner Communityを介した情報の受発信(Caseによる問合せ管理、Portalによる発信等)、及びイベント(Ecosystem Commitee: パートナーとの意見交換の場)の企画運営を中心に推進頂きます。各種施策の実行性を最大限高める為に、社内の様々な部署と連携しながら、パートナーとのコミュニケーションをコーディネートする役割を担います。この取り組みを通して、パートナーのプロジェクト成功率を向上させ、より多くのお客様を成功に導くことをミッションとしています。

■Minimum Qualifications (Required) :

正確なオペレーション力と業務改善スキル・経験 ・論理的思考力とデータの収集・分析・可視化による数値分析能力 ・オーナーシップをもって周囲を巻き込みプロジェクトをリードする能力 ・社内外の組織を動かすコミュニケーション力・プレゼンテーション力 ・IT技術に対する興味・関心、新しいテクノロジーの理解 ・新しいことに積極的に取組むチャレンジ精神とバイタリティ ・日本語に加えて読み書きを中心とした中級レベルの英語力

■Preferred Qualifications (NOT Required) :

Salesforceの機能知識、技術力、及びSalesforce製品の利用経験 ・CRM、デジタルマーケティング領域の知識・経験 ・SIプロジェクト経験やITサービス業界の理解や経験 ・PMO、QMO等の品質管理・改善プロジェクト経験

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Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.

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