American Girl Food Expeditor

2 Months ago • 1-2 Years • Administrative

Job Summary

Job Description

The American Girl Food Expeditor works at the flagship Chicago location, reporting to the Assistant Café Manager. Responsibilities include providing exceptional customer service, delivering food and beverages, suggestive selling, maintaining table cleanliness, handling special requests, assisting with parties and events, and adhering to food safety guidelines. The role requires a positive and friendly demeanor, strong communication skills, and the ability to work effectively in a fast-paced, child-friendly environment. Experience working with children and ServSafe certification are preferred. The position involves flexible scheduling, including nights, weekends, and holidays.
Must have:
  • Exceptional customer service
  • Food handling & safety knowledge
  • Teamwork & communication skills
  • Flexible schedule availability
Good to have:
  • ServSafe certification
  • Experience with children

Job Details

Company Description

CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire fans, entertain audiences and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.

The Team: The American Girl Retail team is integral in providing lifetime memories to American Girl fans and their families. Our experiential retail stores provide shopping destinations like no other. This requires Innovation, Collaboration, and Execution from all who are a part of this division. Our in-store experiences range depending on location from Girl and Doll Salons, Full-Service Restaurants, Personal Shopping, Ear Piercing (Girl and Doll), hosting Parties/Celebrations to name a few. Expect a dynamic and fast-paced role where you get to make decisions that impact the team as well as our customers.

Job Description

The Opportunity: The Food Expeditor is located at the AG Retail Flagship Chicago location and reports directly to the Assistant Café Manager. This position is responsible for approaching and engaging all customers in a professional and courteous manner and actively supporting our mission of "Celebrating Girls".

What Your Impact Will Be: 

  • Treat all guests equally and respectfully. Service all guests with proper etiquette and according to AG standards, including but not limited to: delivering food and beverages, suggestively upselling, tables are checked and maintained throughout the seating by filling drinks, clearing, and resetting tables.
  • Initiate conversations with customers and provide them with personalized attention. Display positive, friendly demeanor and passion for working in a child friendly environment.
  • Use sound judgment with challenging service situations, react quickly and professionally, and involve a supervisor when needed.
  • Manage special requests and birthday information accurately and timely. Assisting with parties and storewide special events, stocking supplies, and other projects as requested by a supervisor.
  • Follow food safety guidelines, including but not limited to: proper food labeling and storage, FIFO, foods stored at proper temperature, and avoiding cross-contamination.
  • Have knowledge and understanding of local and state health sanitation laws.  
  • Company guidelines on safety and sanitation are followed for personal hygiene.

Qualifications

What We’re Looking For:

  • SERV Safe certification, preferred.
  • 1 to 2 years of experience, preferred.
  • Experience working with children, preferred.
  • Impeccable customer service skills.
  • Must be able to work a flexible schedule, including nights, weekends, and holidays.

Hourly:
The base hourly rate for this position is between $ 17 and $19.50.


**This range is indicative of projected hiring range, however base hourly rate will be determined based on a candidate’s work location, skills and experience.**

 

Additional Information

Don’t meet every single requirement? At Mattel we are dedicated to building a diverse and inclusive workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

How We Work:

American Girl is subsidiary of Mattel, a purpose driven company aiming to empower generations to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors:

  • We collaborate: Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.
  • We innovate: At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization, you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking.
  • We execute: We are a performance-driven company. We strive for excellence and are focused on pursuing best-in-class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.

Who We Are:

American Girl is a premium brand for girls and a wholly-owned subsidiary of Mattel, Inc. (NASDAQ:MAT, www.mattel.com), a leading global toy and family entertainment company and owner of one of the most iconic brand portfolios in the world. We engage consumers and fans through our franchise brands, including Barbie, Hot Wheels, Fisher-Price, American Girl, Thomas & Friends, UNO, Masters of the Universe, Matchbox, Monster High, MEGA and Polly Pocket, as well as other popular properties that we own or license in partnership with global entertainment companies. Our offerings include toys, content, consumer products, digital and live experiences. Our products are sold in collaboration with the world’s leading retail and ecommerce companies. Since its founding in 1945, Mattel is proud to be a trusted partner in empowering generations to explore the wonder of childhood and reach their full potential.

Mattel’s award-winning workplace culture has been recognized by Forbes, Fast Company, Newsweek, Great Place to Work, TIME, and more.

Visit us at https://jobs.mattel.com/ and www.instagram.com/MattelCareers.

Mattel is an Affirmative Action/Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers, and all applicants will receive consideration for employment without regard to race, ethnicity, color, national origin, religion, sex, gender, gender identity or expression, sexual orientation, veteran and protected veteran status, disability status, and or any other basis protected by applicable federal, state or local law.

Pursuant to the Los Angeles Fair Chance Ordinance and the California Fair Chance Act, qualified applicants with arrest or conviction records will be considered for employment.

Videos to watch:
The Culture at Mattel
Mattel Investor Highlights

Similar Jobs

Syniverse - Customer Service Specialist II

Syniverse

San José Province, Costa Rica (On-Site)
3 Weeks ago
Netflix - Full-Stack Engineer (L5)

Netflix

Warsaw, Masovian Voivodeship, Poland (On-Site)
1 Month ago
Next Level Business Services - UI developer

Next Level Business Services

San Francisco, California, United States (On-Site)
7 Months ago
Highspot - Principal Engineer

Highspot

Seattle, Washington, United States (Hybrid)
1 Month ago
Wirewheel - Software Architect

Wirewheel

(Remote)
1 Month ago
Bushiroad - Shop Support Associate

Bushiroad

(On-Site)
3 Months ago
Corsair - Document Control Assistant

Corsair

Taiwan (On-Site)
2 Months ago
Netflix - Technology Experience Specialist

Netflix

Sydney, New South Wales, Australia (On-Site)
5 Months ago
Tesla - Automotive Technician

Tesla

Duisburg, North Rhine-Westphalia, Germany (On-Site)
3 Months ago
ION - Technical Support Analyst - 8034

ION

Hong Kong (On-Site)
7 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

The Workshop - Solutions Architect

The Workshop

Madrid, Community Of Madrid, Spain (Hybrid)
2 Months ago
Veeam Software - JavaScript Developer (React)

Veeam Software

(Remote)
1 Month ago
VGW - Software Engineer

VGW

Krakow Am See, Mecklenburg-Vorpommern, Germany (On-Site)
2 Months ago
YUMPYS - Digital Marketing Manager

YUMPYS

Mumbai, Maharashtra, India (On-Site)
1 Year ago
bazzar voice  - Software Engineer

bazzar voice

Belfast, Northern Ireland, United Kingdom (Hybrid)
2 Months ago
Knuddels - Senior Web Developer

Knuddels

Baden-Württemberg, Germany (Remote)
2 Months ago
Blinkhealth - Engineering Director

Blinkhealth

India (On-Site)
1 Month ago
Spellbrush - Front-End Engineer (Anime)

Spellbrush

San Francisco, California, United States (On-Site)
2 Months ago
The Walt Disney Company - Sr Software Engineer (Roku/BrightScript/SceneGraph)

The Walt Disney Company

New York, New York, United States (On-Site)
6 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Illinois, United States

Sitetracker - Small Business Account Executive (SMB)

Sitetracker

New York, New York, United States (Remote)
7 Months ago
PlayStation Global - Senior Program Manager, Account & Identity

PlayStation Global

Carlsbad, California, United States (On-Site)
2 Months ago
Zuru - Account Manager

Zuru

Minneapolis, Minnesota, United States (On-Site)
3 Months ago
Adyen - Learning and Development Business Partner

Adyen

San Francisco, California, United States (On-Site)
1 Month ago
Playtech - IT Tech Support (Onsite)

Playtech

Michigan, United States (On-Site)
1 Month ago
Crunchyroll - Staff Software Engineer, Account Services

Crunchyroll

San Francisco, California, United States (On-Site)
2 Months ago
Life church - Frontend Staff Engineer

Life church

Edmond, Oklahoma, United States (On-Site)
7 Months ago
Warner Bros Games - Senior Manager, Ad Monetization

Warner Bros Games

San Francisco, California, United States (Hybrid)
1 Month ago
ByteDance - Technical Product Manager - Infra and Developer Tools

ByteDance

San Jose, California, United States (On-Site)
2 Months ago
Fluence - Buyer

Fluence

Arlington, Virginia, United States (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

Administrative Jobs

Goodbye Kansas Studios - Technology Support Technician (Mumbai)

Goodbye Kansas Studios

Mumbai, Maharashtra, India (On-Site)
2 Months ago
Tesla - Field Service Technician, Industrial Storage / Supercharging

Tesla

Oslo, Oslo, Norway (On-Site)
3 Months ago
Hawk Eye Innovations - Football Review Assistant

Hawk Eye Innovations

São José Do Rio Preto, State Of São Paulo, Brazil (On-Site)
1 Month ago
Tesla - AV Support Integration Internship

Tesla

Brandenburg, Germany (On-Site)
3 Months ago
Next Level Business Services - Service Desk Support

Next Level Business Services

Phoenix, Arizona, United States (On-Site)
7 Months ago
Evolution - Equipment Support Specialist

Evolution

Southfield, Michigan, United States (On-Site)
1 Month ago
RoofStack - Senior Purchasing Specialist

RoofStack

İstanbul, İstanbul, Türkiye (On-Site)
2 Months ago
ByteDance - Payroll Analyst - HR Operations - Singapore

ByteDance

Singapore (On-Site)
7 Months ago
bosh group india - PreSales/ Solution Architect- Enterprise

bosh group india

Karnataka, India (On-Site)
5 Months ago
Ubisoft - IT Buyer Assistant - Internship (12 months)

Ubisoft

Paris, Île-de-France, France (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

About The Company

Amstelveen, North Holland, Netherlands (Hybrid)

Bagneux, Île-de-France, France (On-Site)

Bagneux, Île-de-France, France (On-Site)

Bagneux, Île-de-France, France (On-Site)

Bagneux, Île-de-France, France (On-Site)

Amstelveen, North Holland, Netherlands (On-Site)

Amstelveen, North Holland, Netherlands (On-Site)

Bagneux, Île-de-France, France (On-Site)

Bagneux, Île-de-France, France (On-Site)

View All Jobs

Get notified when new jobs are added by Mattel Inc

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug