Associate / Senior Associate - Institutional Services

Job Description and Responsibilities

IBKR is seeking exceptional individuals to join its fast-growing APAC Institutional Services group. In this role, you will provide unparalleled service to IBKR’s institutional and enterprise clients including banks, hedge funds, financial advisors, and introducing brokers. Our mission is to build deep, long-term relationships and provide a seamless client experience as we expand our global product and service offerings.

Key responsibilities:

• Resolve technical, account, and trade-related enquiries via telephone, ticket, and live chat.
• Take ownership of and escalate/report issues to the relevant stakeholders across various departments and regions.
• Assist clients in understanding the entire trading lifecycle, including but not limited to funding, position transfers, corporate actions, margin calculation, and statement reconciliation.
• Ad hoc assignments and projects – e.g., client outreach, platform training, general market research

Qualifications

Core competencies:

• Strong familiarity in one or more asset classes – Stocks, ETFs, Options, FX, Funds, Futures, Fixed Income
• Be able to think critically and reason about complex systems and processes.
• Maintain composure and professionalism in fast-paced and stressful situations.
• Excellent command of written and spoken English & Japanese 

Requirements:

• Undergraduate degree
• At least 1-2 years prior experience at a large financial institution (new graduates who demonstrate a strong grasp of the core competencies will also be considered)
• Fluency in productivity applications (e.g., Excel, JIRA/Confluence) is a plus.

Company Benefits & Perks

• Competitive Salary, annual performance-based bonus and stock grant
• Social Security/insurance benefits
• Competitive package of Annual Leave
• Daily lunch is ordered in-house with a fully stocked kitchen.
• Modern offices with great access to the metro
• Great work-life balance
• Unique opportunity to gain exposure to global financial products, markets and clientele
• Opportunities for career progression and job scope expansion in a global company with a growing local presence
• Hybrid work arrangement role permitting