Change Management Specialist

Line of Service

Internal Firm Services

Industry/Sector

FS X-Sector

Specialism

IFS - Information Technology (IT)

Management Level

Manager

Job Description & Summary

A career in Information Technology, within Internal Firm Services, will provide you with the opportunity to support our core business functions by deploying applications that enable our people to work more efficiently and deliver the highest levels of service to our clients. Our Information Technology Generalist - Practice Support team focuses on managing the design and implementation of technology infrastructure within PwC, developing and enhancing internal applications, and providing technology tools that help create a competitive advantage for PwC to drive strategic business growth.

Role: Change Management Specialist
Location: Jersey
Line of Service: Technology & Transformation
Grade: Manager
Contracted Hours per Week: 37.5 hours

PwC Channel Islands Overview
PwC is a highly dynamic professional services firm offering Advisory, Tax, Audit and other assurance services to a large portfolio of international and local clients. The Channel Islands firm employs 600+ staff in offices across Jersey, Guernsey and Alderney and is part of an international network of 151 PwC firms employing over 364,000 staff.

Job Summary:
An exciting opportunity to join our dynamic team at PwC Channel Islands and take on the role of Change Manager in Tech & Transformation. As a Change Manager, you will play a critical role in driving and managing organisational change initiatives within our firm. You will work closely with various stakeholders to ensure successful implementation of change strategies, processes, and technologies. The ideal candidate will have a strong background in change management methodologies and possess excellent communication and leadership skills.

You will be an integral part of our wider team of skilled and experienced Project Managers and IT specialists, currently based in Jersey. Technology is at the heart of our strategy, and the Tech & Transformation team plays a crucial role in embedding digital into our firm. As an IT Support person, you will have the opportunity to build relationships and enable new technology solutions across the business, delivering products and services that are transforming the way our firm operates.

Responsibilities:
Responsibilities include supporting the Transformation Project Manager in the following areas:
● Change Management
○ Collaborate with the project delivery team to drive the successful delivery of technology solutions that align with our firm's strategy of being a leading technology-enabled professional services firm.
○ Develop and implement change management strategies and plans to support the adoption and integration of new technology solutions across the business.
○ Work closely with stakeholders to identify and assess the impact of changes on individuals, teams, and the organisation as a whole.

○ Provide coaching and support to project teams and leaders to build change management capabilities and ensure effective implementation of change initiatives.
○ Monitor and evaluate the effectiveness of change initiatives, identifying areas for improvement and making recommendations for adjustments as needed.

● Communication & Stakeholder Engagement
○ Create and execute change management communication plans to ensure stakeholders are informed and engaged throughout the transformation process.
○ Conduct change readiness assessments and develop interventions to address resistance and ensure smooth adoption of new technology solutions.
○ Collaborate with cross-functional teams to ensure alignment and integration of change management activities with other project deliverables.
○ Build a network through collaboration with key contacts across the wider PwC network to stay abreast of the change management process and methodologies.

● Knowledge Management & Best Practice
○ Stay up-to-date with industry best practices and trends in change management, technology, and transformation to continuously enhance our change management approach.

Direct Reports:
This role reports to:
● Transformation Project Manager.

There are no direct reports into this role.

Qualifications & Certifications:
● Bachelor's degree in a relevant field (e.g., business, technology, organisational psychology) or equivalent practical experience.
● Relevant professional qualifications such as Prosci (or equivalent).

Skills & Experience Required:
Essential skills:
● Proven experience as a Change Manager, preferably within the technology and transformation space.
● Strong understanding of change management principles, methodologies, and tools.
● Excellent communication and interpersonal skills, with the ability to effectively engage and influence stakeholders at all levels of the organisation.
● Demonstrated ability to develop and execute change management strategies and plans.
● Experience in conducting change impact assessments and developing change management interventions.
● Ability to coach and support project teams and leaders in change management practices.
● Strong analytical and problem-solving skills, with the ability to identify and address potential barriers to change.

Desirable skills:
● Leadership Abilities: The candidate should have strong leadership skills to effectively guide and inspire teams through the change process, fostering a positive and collaborative environment.
● Adaptability: The candidate should be proactive and adaptable, with a strong ability to work in a fast-paced and dynamic environment.
● Analytical Thinking: The ability to analyse and assess the impact of change initiatives, identify potential risks or challenges, and develop mitigation strategies.
● Teamwork: The ability to work collaboratively with cross-functional teams, including project managers, IT specialists, and other stakeholders, to ensure successful implementation of change initiatives.
● Attention to Detail: Highly organised and detail-oriented, with the ability to manage multiple priorities and deadlines.
● Problem-Solving Skills: The ability to identify and address obstacles or barriers to change, finding creative solutions to overcome challenges and ensure successful change adoption.
● Business Acumen: A good understanding of business processes, strategies, and industry trends, enabling effective change management within the context of the organisation.

Travel Requirements:
Ad hoc travel to Guernsey when required.

The skills we look for in our people:
All our people need to demonstrate the skills and behaviours that support us in delivering our business strategy. This is important to the work we do for our business, and our clients. These skills and behaviours make up our global leadership framework, The Evolved PwC Professional.

The Evolved PwC PwC Professional focuses on two core behaviours: Trusted Leadership and Distinctive outcomes. Trusted Leadership is underpinned by core behaviours that Inspire, Empower and Evolve, and Distinctive outcomes is underpinned by behaviours that Champion, Build and Deliver.

Diversity:
We work in a changing world which offers great opportunities for people with diverse backgrounds and experiences. We seek to attract and employ the best people from the widest talent pool as well as those who reflect the diverse nature of our society. We aim to encourage a culture where people can be themselves and be valued for their unique strengths. Creating value through diversity is what makes us strong as a business. https://www.pwc.co.uk/diversity

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date