Charging Operations Specialist, APAC Charging

7 Months ago • 3 Years +

Operations

Job Description

The Charging Operations Specialist, APAC Charging, plays a crucial role in ensuring Tesla delivers a superior charging experience globally. Based in Taipei, this project management role focuses on managing system controls throughout the site development lifecycle – from planning and opening to process optimization. Key responsibilities include owning operational milestones, ensuring data accuracy across Tesla's systems (vehicle, app, web), developing process documentation, educating deployment teams, and collaborating with cross-functional stakeholders. The ideal candidate will possess strong communication, problem-solving skills, and experience in fast-paced environments. They will also be proficient in Microsoft Excel, and ideally Power BI, Power Automate, SQL, and Tableau. This role is vital to accelerating Tesla's global charging network growth and supporting their mission of sustainable energy.

Good To Have:

Power BI, Power Automate
SQL, Tableau
Python, other languages
B2B account management
Chinese, Thai, Korean language skills

Must Have:

3+ years in operations, project management
Proficiency in Microsoft Excel
Superb communication skills
Manage multiple projects efficiently
Data accuracy in internal systems
Process documentation & improvement

Perks:

Employee Stock Purchase Plan (ESPP)
Comprehensive Medical Coverage
Global Employee Assistance Program (EAP)
Employee Vehicle Purchase Program
Employee Welfare Committee
Employee Merchandise Discounts
Celebratory Gifts
Employee Referral Program

Add these skills to join the top 1% applicants for this job

sql

python

excel

spark

pandas

scikit-learn

numpy

data-science

tableau

hadoop

microsoft-excel

power-bi

communication

team-player

account-management

What to Expect

Tesla sets the bar for what a trustworthy & resilient charging network can be. The Charging Operations team ensures that Tesla continues to deliver the best possible charging customer experience through proactive engagement and growth of the global charging network.

The Charging Operations Specialist works as part of the APAC Charging team. This dynamic project management role is responsible for managing system controls through site development from plan through opening and optimization of processes to help accelerate network growth. The individual will work closely with a wide range of internal stakeholders including our regional Deployment teams, Tools & Analytics, Pricing, Vehicle UI, and collaboration with global stakeholders.

The ideal candidate will have a passion for fast, tactical action and problem solving, passion for new technology and experience in delivering a best-in-class customer experience. You will be an integral part of the team helping accelerate world’s transition to sustainable energy.

What You’ll Do

Responsibilities

1. Owner of Operations milestones for critical system controls for projects from plan to completion

2. Detail oriented work to ensure data in internal systems show correctly for drivers in Vehicle, App and web and for internal project management after site opening.

3. Maintain and develop process documentation to help innovate scalable, robust solutions which accelerate the charging team’s business goal

4. Educate Deployment team on processes if errors are found

5. Serve as the charging business partner for internal cross-functional teams

6. Continuously drive efficiency improvements with internal systems

7. Ability to identify and communicate problems, solutions and opportunitie

8. Proficiency in Microsoft Excel required; Power BI, Power Automate preferred

9.Proficiency in SQL and Tableau preferre

10.Proficiency in Python and proficiency in other languages

What You’ll Bring

Superb communication skills
Experience coordinating in fast-paced environments and teams
Ability to manage multiple projects with an eye for efficiency and priority
3+ years of experience in operations, program or project management or related role
Experience in B2B account management, and/or client servicing
Spoken and written language skills in Chinese (Mandarin), Thai and/or Korean are highly desirable.
Ability to anticipate challenges and solve before they become costly to correct
Bachelor's degree in a relevant field of study.
Highly energetic personality, with a flexible attitude towards critical tasks
Proficient with Microsoft Outlook, Excel, PowerPoint, Word
Experience with new process and systems implementation
Great team player who has the ability to work independently as well as within a team dynamic
Proactive, motivated, self-starter
Strong attention to detais
Familiarity with the Python data science stack (numpy/pandas/scikit-learn)
Knowledge of relational databases, SQL and ORM technologies
Experience programming in Spark, Hive, or other SQL-on-Hadoop technologies

Compensation and Benefits

Benefits

In addition to a competitive compensation package, Tesla Taiwan is pleased to offer the following benefits for employees:

Employee Stock Purchase Plan (ESPP)
Comprehensive Medical Coverage
Access to Global Employee Assistance Program (EAP) and Wellbeing Resources
Employee Vehicle Purchase Program
Employee Welfare Committee
Employee Merchandise Discounts
Celebratory Gifts for Special Occasions
Employee Referral Program

The Company reserves the right to make changes to the Total Rewards benefits without prior notification/approval from the employees, and such benefits may also be subject to terms and conditions determined by the Company

福利

除了具有競爭力的薪酬方案外，Tesla台灣為員工提供以下福利：