Client Delivery Manager - Banking & Payments

Company Description

Technology is our how. And people are our why. For over two decades, we have been harnessing technology to drive meaningful change.

By combining world-class engineering, industry expertise and a people-centric mindset, we consult and partner with leading brands from various industries to create dynamic platforms and intelligent digital experiences that drive innovation and transform businesses.

From prototype to real-world impact - be part of a global shift by doing work that matters.

Job Description

As a Client Delivery Manager, you will be the senior face of Endava to our clients — responsible for shaping engagements, overseeing delivery, and building trusted long-term relationships. You’ll partner closely with clients to understand their business needs and help them succeed through impactful digital solutions, while ensuring that delivery remains efficient, scalable, and commercially sound.

You’ll operate at the intersection of strategy, delivery leadership, and client engagement. While you’ll be accountable for the end-to-end success of delivery outcomes, you’ll also act as a strategic advisor and relationship builder, identifying ways to deepen our impact and expand our partnership within the client’s business.

This role requires a strong blend of delivery oversight, commercial awareness, and cultural fluency — particularly in navigating the expectations and relationship dynamics within the Saudi Arabian market.

Responsibilities

Client Engagement and Relationship Management

• Act as the senior point of contact for clients in banking, payments, and financial services, building strong relationships with business and technology stakeholders.
• Understand local market trends (e.g., instant payments, Open Banking, digital wallets, regulatory compliance) and align solutions accordingly.
• Lead account planning and strategic discussions that position Endava’s capabilities against client goals in digital transformation, customer experience, and innovation.
• Identify opportunities for organic growth by aligning with evolving client and industry needs.

End-to-End Delivery Oversight

• Ensure all projects and programs are delivered on time, within budget, and to a high standard.
• Lead multi-disciplinary teams through the entire software delivery lifecycle — from discovery and planning through to implementation and post-release support.
• Monitor portfolio health, risks, and resource alignment to ensure delivery success.

Leadership and Team Management

• Provide strategic oversight and guidance to project managers and delivery leads across your client portfolio.
• Champion team engagement, growth, and cross-functional collaboration.
• Build a culture of trust, performance, and accountability within and across teams.

Governance, Risk, and Financial Accountability

• Introduce and manage appropriate governance models to maintain transparency, mitigate risk, and support informed decision-making.
• Own financial performance across the account — including budgets, forecasts, and profitability targets.
• Balance the needs of the client with internal delivery sustainability and commercial goals.

Agile and Process Excellence

• Promote Agile delivery principles and modern delivery practices across your engagements.
• Encourage a mindset of continuous improvement, learning, and innovation within teams.

Qualifications

• Experience: 10+ years in delivery leadership, consulting, or account management roles — ideally within a digital agency or technology services environment, with exposure to Banking and Payments.
• Delivery Ownership: Proven track record of leading the end-to-end software delivery lifecycle, from early discovery through to launch and post-release optimisation.
• Client-Centric Approach: Ability to build deep relationships with clients, understand their business, and influence senior stakeholders with confidence and credibility.
• Commercial Acumen: Strong experience managing budgets, delivery forecasts, and account profitability.
• Strategic Thinking: Ability to spot opportunities for growth and position Endava as a long-term strategic partner.
• Industry Background: Experience in financial services, banking, or payments is highly desirable, with an understanding of sector-specific trends such as Open Banking, instant payments, and regulatory compliance..
• Agile Capability: Proficiency in Agile delivery methodologies and frameworks.
• Cultural Awareness: Experience working in or with clients in the Middle East, preferably within Saudi Arabia.

Soft Skills

• Strong decision-making and problem-solving abilities.
• Composure and professionalism in high-pressure or ambiguous environments.
• Excellent communicator who can tailor messaging to technical and business audiences.
• Collaborative leadership style with a focus on team empowerment and shared success.

Additional Information

Discover some of the global benefits that empower our people to become the best version of themselves:

• Finance: Competitive salary package, share plan, company performance bonuses, value-based recognition awards, referral bonus;
• Career Development: Career coaching, global career opportunities, non-linear career paths, internal development programmes for management and technical leadership;
• Learning Opportunities: Complex projects, rotations, internal tech communities, training, certifications, coaching, online learning platforms subscriptions, pass-it-on sessions, workshops, conferences;
• Work-Life Balance: Hybrid work and flexible working hours, employee assistance programme;
• Health: Global internal wellbeing programme, access to wellbeing apps;
• Community: Global internal tech communities, hobby clubs and interest groups, events and celebrations.

At Endava, we’re committed to creating an open, inclusive, and respectful environment where everyone feels safe, valued, and empowered to be their best. We welcome applications from people of all backgrounds, experiences, and perspectives—because we know that inclusive teams help us deliver smarter, more innovative solutions for our customers. Hiring decisions are based on merit, skills, qualifications, and potential. If you need adjustments or support during the recruitment process, please let us know.