Client Service Director

Job Description:

We are Merkle Sweden - part of Merkle Northern Europe. Merkle is a leader in data-driven customer experience management (CXM), and we help the world's best brands deliver unique, personalized customer experiences across channels and devices. We provide expertise in digital analytics, customer experience strategy and consulting, user experience design, CRM, data management, commerce, content management systems (CMS), adtech and martech. We are part of Merkle worldwide and dentsu – a global agency network covering 145 markets.

Our Swedish Business team is now looking for a senior Client Service Director to join our journey and to help us grow.

We are a global agency, so your role will have a broad, diverse set of responsibilities within a dynamic and fast-paced environment.

As a Client Service Director, you have a responsibility to grow existing clients as well as bring in new ones. You will be focusing on client needs and growth, KPIs, and identifying new business opportunities by presenting relevant Merkle offerings. You will also be responsible of the commercial client aspects, including contracts, pricing, profitability, internal revenues, and forecasting. You'll be responsible for ensuring successful project delivery and alignment of all involved parties.

Qualifications

• You have a few years of experience in similar positions.
• You have a solid experience and understanding of CXM offerings.
• You have experience in managing large digital and technically complex projects in agile development.
• You have an interest in and good insight into technology, business and people.
• You are client-focused and have the ability to interpret and understand client needs.
• You have experience of leading end-to-end presales /RFP responses/ pitch processes.
• You thrive on leading client teams, maximizing team potential, delegating strategically, and taking charge when needed.

About Dentsu Sweden:

Dentsu Sweden is part of a global communications network with 72,000 employees in more than 145 countries. We offer our employees the opportunity to work with several market-leading brands and exciting clients. All our Swedish companies are environmentally certified according to Svensk Miljöbas, and we actively work with our social and environmental responsibilities as employers and fellow human beings. Diversity, Equity & Inclusion are deeply rooted in our shared values - the 8 Ways to Never Before - and our Leadership Framework is applicable to all our employees. We are proud of what makes us unique as a company and individuals, and we encourage applicants from all different types of backgrounds to apply to us.

We offer, among other things:

• Collective agreement
• 5000 SEK in wellness allowance
• 30 days of vacation
• Flexibility and the best possible mix of two good things, working at our offices and working from home
• Many career and development opportunities

Application and contact

Is your heart racing a little now? If you can see yourself in all this – both the job and being part of Merkle – we would love to hear from you.

The position is full-time with permanent employment and is located at our Stockholm or Gothenburg office. There is no application deadline, finding the right candidate is more important to us than a fast process. The job ad will be removed after filling the position.
 

For questions, contact:

Maria K. Cederbrand, Senior Talent Acquisition Partner

maria.cederbrand@dentsu.com.

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