Job Description
We are seeking an experienced Programme Manager to lead a high-impact Digital Transformation initiative focused on Client Lifecycle Management (CLM) for a prestigious banking client. This is a critical programme designed to enhance client onboarding, KYC/AML processes, and overall customer lifecycle efficiency through the implementation of modern digital tools and streamlined workflows.
Good To Have:
- Previous experience with Tier 1 banking institutions.
- Background in data governance or enterprise architecture.
- Working knowledge of regulatory frameworks (e.g., FATCA, MiFID II, GDPR, Basel III).
Must Have:
- Lead the end-to-end delivery of the CLM digital transformation programme, ensuring alignment with strategic business goals.
- Develop and maintain detailed programme plans, timelines, budgets, and governance structures.
- Coordinate multiple workstreams including technology, operations, compliance, legal, and business units.
- Manage third-party vendors and technology partners involved in solution design and implementation.
- Ensure regulatory requirements (KYC, AML, GDPR, etc.) are embedded into all solution components.
- Report regularly to senior stakeholders, including executive steering committees and programme sponsors.
- Mitigate risks and resolve issues to ensure programme delivery remains on track.
- Drive change management and adoption strategies across global and regional teams.
- Ensure programme documentation and artefacts meet audit and regulatory standards.
Project description
We are seeking an experienced Programme Manager to lead a high-impact Digital Transformation initiative focused on Client Lifecycle Management (CLM) for a prestigious banking client. This is a critical programme designed to enhance client onboarding, KYC/AML processes, and overall customer lifecycle efficiency through the implementation of modern digital tools and streamlined workflows.
Responsibilities
- Lead the end-to-end delivery of the CLM digital transformation programme, ensuring alignment with strategic business goals.
- Develop and maintain detailed programme plans, timelines, budgets, and governance structures.
- Coordinate multiple workstreams including technology, operations, compliance, legal, and business units.
- Manage third-party vendors and technology partners involved in solution design and implementation.
- Ensure regulatory requirements (KYC, AML, GDPR, etc.) are embedded into all solution components.
- Report regularly to senior stakeholders, including executive steering committees and programme sponsors.
- Mitigate risks and resolve issues to ensure programme delivery remains on track.
- Drive change management and adoption strategies across global and regional teams.
- Ensure programme documentation and artefacts meet audit and regulatory standards.
Skills
Must have
- Proven track record (10+ years) of programme management within large-scale digital transformation initiatives in the banking or financial services sector.
- Deep understanding of Client Lifecycle Management, including onboarding, KYC/AML, customer due diligence, and regulatory compliance.
- Experience with digital transformation technologies such as CLM platforms (e.g., Fenergo, Pega, Salesforce Financial Services Cloud), workflow automation, and data integration.
- Strong leadership, stakeholder management, and communication skills.
- Experience managing complex global programmes across multiple regions and time zones.
- Familiarity with Agile, Waterfall, and hybrid delivery methodologies.
- PMP, PRINCE2, or similar project management certifications preferred.
Nice to have
- Previous experience with Tier 1 banking institutions.
- Background in data governance or enterprise architecture.
- Working knowledge of regulatory frameworks (e.g., FATCA, MiFID II, GDPR, Basel III).
Other
Languages
English: C2 Proficient
Seniority
Senior
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