Project description

We are seeking an experienced Programme Manager to lead a high-impact Digital Transformation initiative focused on Client Lifecycle Management (CLM) for a prestigious banking client. This is a critical programme designed to enhance client onboarding, KYC/AML processes, and overall customer lifecycle efficiency through the implementation of modern digital tools and streamlined workflows.

Responsibilities

• Lead the end-to-end delivery of the CLM digital transformation programme, ensuring alignment with strategic business goals.
• Develop and maintain detailed programme plans, timelines, budgets, and governance structures.
• Coordinate multiple workstreams including technology, operations, compliance, legal, and business units.
• Manage third-party vendors and technology partners involved in solution design and implementation.
• Ensure regulatory requirements (KYC, AML, GDPR, etc.) are embedded into all solution components.
• Report regularly to senior stakeholders, including executive steering committees and programme sponsors.
• Mitigate risks and resolve issues to ensure programme delivery remains on track.
• Drive change management and adoption strategies across global and regional teams.
• Ensure programme documentation and artefacts meet audit and regulatory standards.

Skills

Must have

• Proven track record (10+ years) of programme management within large-scale digital transformation initiatives in the banking or financial services sector.
• Deep understanding of Client Lifecycle Management, including onboarding, KYC/AML, customer due diligence, and regulatory compliance.
• Experience with digital transformation technologies such as CLM platforms (e.g., Fenergo, Pega, Salesforce Financial Services Cloud), workflow automation, and data integration.
• Strong leadership, stakeholder management, and communication skills.
• Experience managing complex global programmes across multiple regions and time zones.
• Familiarity with Agile, Waterfall, and hybrid delivery methodologies.
• PMP, PRINCE2, or similar project management certifications preferred.

Nice to have

• Previous experience with Tier 1 banking institutions.
• Background in data governance or enterprise architecture.
• Working knowledge of regulatory frameworks (e.g., FATCA, MiFID II, GDPR, Basel III).

Other

Languages

English: C2 Proficient

Seniority

Senior