Concierge

4 Months ago • 1 Years +

About the job

Summary_{By Outscal}

Concierge needed for Trackman Indoor Golf, must have 1+ year golf industry experience, strong customer service, and organizational skills. Excellent communication and tech skills are required.

Job description

Do you love golf? Would you like to work for a company that has revolutionized the golf industry and continues to be the industry leader in accuracy?

TrackMan Indoor Golf is looking for a detail-orientated, hard-working candidate that will play an integral role in bringing our client's a world-class indoor golfing environment. Be a part of a team that designs, plans, and creates an indoor golfing environment for residential, commercial, and green grass facilities that are driven by the industry-leading launch monitor – the Trackman 4 with dual radar technology.

The main objective for our Concierge is to provide timely and high-quality service to potential and current Trackman Simulator customers and to lay the foundation for positive, long-term relationships with our customers.

Responsibilities include but are not limited to:

Coordinate installations, including payment schedules or anything requiring internal staff and contractors—all actions reflected in Microsoft Planner and other internal tools.
Scheduling installers/Sales Reps work times with contractors, location owners, and customers.
Monitor and answer all emails to the group mailbox in a timely fashion. These will also be phone calls for information, support, scheduling, and more by our customers, contractors, sales, and internal staff.
Planning to ensure that the project proceeds on track and all items are factored into the install.
Planning the project's material needs by populating the appropriate picklists to ensure a successful install with no rework needed. Experience in Excel required.
Coordinate the exceptional quality installation of Trackman Golf Simulators by remaining in contact with all open projects (over 150 at any given point in time).
Oversight, including communication with customers, of shipments related to installation, from the point of order to final delivery.
Establish best practices and innovative concepts related to product installations.
Work directly with Director of Field Operations and Project Management Team to understand and verify all project requirements and prerequisites before project coordination and installation.
Establish positive relationships with clients and co-workers.
Provide simulator client support in accordance with our current policies and agreements.
Assist Trackman Operations team with additional tasks as needed to help the Trackman business.

Job requirements

Bachelor's Degree
1+ year working in the golf industry
2+ years working in customer service
Have and maintain a valid drivers license

Personal Skills:

Highly Organized

Exceptional attention to detail
Takes direction well and is an effective communicator (written and verbal)
Technologically inclined (good / comfortable with computers and other technology)
Quick Learner

We offer:

A competitive compensation and benefits package.
The chance to work with a dynamic and global team with great opportunities to grow
The opportunity to make a major impact in a company on the leading edge of technology, data, and sports.

TrackMan Inc is a drug-free environment.

Join the home of a powerful sports brand and a one-of-a-kind technology

Our proprietary technology is based on expert knowledge about radar, computer vision, data, and software engineering. Our solutions are developed by specialists who endlessly explore and challenge new technical boundaries. Trackman’s blend of cutting-edge technology, sports, and continued growth make our company an outstanding place to work. Our work culture is entrepreneurial, ambitious, and rewarding as you get to collaborate with inspiring colleagues and interact with the leaders of golf, baseball, and football. Based on a unique brand reputation, we are proud of working in close partnership with the top athletes, organizations, and teams that rely on our technology to stay ahead of the race.

We are a Danish company founded, owned, and managed since 2003 by three entrepreneurs with a strong passion for sports. Today, we have a global footprint with our headquarter located in Denmark (Vedbæk) and offices in New York, Phoenix, Poland, Seoul and Tokyo.  We employ about 650 people worldwide, half of which work in Denmark, where all hardware and most software products are developed, tested, and manufactured. We will in Q1 2024 move from Vedbæk to DTU Science Park in Hørsholm to our state-of-the-art 12.400 m2 new Headquarter.

Where innovation happens

At Trackman, we know that great people make great products. We believe that teams thrive, and innovation sparks in an atmosphere where people are encouraged to think for themselves, where everybody’s voices are heard, and where the best ideas prevail in the pursuit of the exceptional solution. This mix is what makes Trackman an inspiring company – for our customers and our colleagues.

Share our Passion!

Apply today and join a company with great technologies, great colleagues, and great opportunities to grow.

If you got what it takes, apply today and join a company with great technologies, passionate colleagues, and great opportunities to grow.

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About The Company

Trackman

35 Active Jobs

Since 2003, TrackMan has been on the forefront of providing reliable performance data solutions and industry-leading innovation to customers all over the world. Our products are used by professional and amateur athletes in a broad spectrum of sports, ranging from the popular segments of golf, baseball, and tennis, to more unique disciplines like the Olympic Game's hammer throw and shot put. TrackMan’s proprietary, radar-based technology drives the next generation of performance analysis and statistics. Not only does the TrackMan provide a seamless user experience across multiple devices, but TrackMan’s data is also instantly displayed for analysis or entertainment purposes. Being it for gaming or performance purposes, any player now has the possibility to unleash his/her full potential through our technology.

Golf

TrackMan is the choice of the golf industry's top players, coaches, club fitters, and equipment manufacturers. TrackMan is also used by the world's largest broadcast companies from the Golf Channel to BBC, and CNN World. With a more interactive experience for viewers and players, TrackMan improves all levels of play, from the pros to the weekend golfer.

Baseball

We work with the best in baseball, including every MLB team, many of the top Japanese and Korean professional teams, dozens of the best NCAA teams, and all of the leading US amateur baseball organizations. Now, players at all levels can measure, evaluate, and interact like the pros.

Careers

We know that great people make great products. At TrackMan, we believe that diversity in perspective and background are the key to spark innovation. With a focus on the customer’s experience, integrity in our daily work, and collaboration with our team we create an atmosphere that’s fun and exciting to work in. That’s why we try to hire people based on those values, and that's also why our organization represents people from many different continents, making TrackMan a global and diversified company.