Content and Community Manager

🚀 We’re on a mission to make money work for everyone.

We’re waving goodbye to the complicated and confusing ways of traditional banking.

After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us. 

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!

We’re not about selling products - we want to solve problems and change lives through Monzo ❤️

Hear from our UK team about what it's like working at Monzo ✨

📍Dublin, Ireland |  💰 Competitive salary, share options ➕ benefits | Hear from the team ✨

⭐Our marketing team

Reporting directly to our Marketing Lead for Ireland, you'll be right at the heart of the action as part of our Global Marketing Team. Think of yourself as a key player in launching Monzo in Ireland, collaborating with the awesome folks in our EU Collective. You'll be the one bringing our content to life across all the important Irish channels, working hand-in-hand with our fantastic Global social, creator, and community teams.

Ready to be a key part of bringing Monzo magic to Ireland? We're looking for a passionate Content and Community Manager to join our team in Dublin! This role is all about connecting with our Irish community, creating content, and being the voice of our users. You'll get to work on exciting projects and play a crucial role in launching and growing Monzo in Ireland. Let's dive into what you'll be doing:

🔑You’ll play a key role by...

• Community Engagement: Dive right into the heart of our Monzo Ireland community! You'll be there to answer questions, solve any hiccups, and dream up fresh, fun ways to bring even more people into the Monzo family here.
• Social Media star: You'll take the reins of our Monzo Ireland social channels, making them shine and helping our online presence grow. 
• Community Champion: Be the voice of our Irish community within Monzo! You'll share their feedback, make sure we stay laser-focused on our customers, and even help shape our product planning to make sure we're building what they really want.
• Event Extraordinaire: Let's get together! You'll plan and host awesome meet-ups (both online and IRL) to build community vibes, spread the word about Monzo, and give our customers a chance to chat with us directly.
• Content Calendar Guru: You'll be the mastermind behind our content calendar, making sure we're sharing super interesting and engaging stuff on our website, blog, and social media channels.
• Always Exploring: Keep your ears open and your eyes peeled! You'll be constantly on the lookout for new and exciting ways to shout about Monzo in all the right places.

😎 We’d love to hear from you if…

• You have a minimum of 3 years of experience in content creation and community building.
• You get community — what it is and how to build it, and you can show us examples of where you’ve created an amazing community in a past role or roles.
• You’re focused on the customer: you put them first and are fixated on improving their experience.
• You know your way around analytics and metrics, and you use these to inform what you do.
• You’re self-motivated, focused on executing well, and enjoy being hands-on.
• You’re comfortable working in ambiguous circumstances and can make decisions with incomplete information.
• You love thinking outside the box and coming up with new content to keep audiences engaged. 

🙌What’s in it for you

💰 Competitive salary ➕share options.

📍This role will be based in our Dublin office, however, you will be expected to travel to Monzo’s head offices in London from time to time.

⏰We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team. 

🏝Annual Leave - 34 days including public holidays (24 holiday days + 10 public holidays)

📖€1,200 learning budget each year to use on books, training courses and conferences.

🏥Private healthcare scheme

💰Pension scheme: the minimum contribution is 4% and Monzo matches any additional contributions that you make up to a maximum of 6%

❤️Wellbeing benefits: financial education, women’s and men’s health support, mental health benefits, including coaching and counselling

🏠We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup. 

🌈 The application journey has 4 key steps

• An initial conversation with a member of the Talent Acquisition team
• A call with the hiring manager
• A take home assessment
• A final round consisting of role specific and behavioural interviews

This process should take around 2-3 weeks - your schedule is really important to us, so we promise to be as flexible as possible! 

We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here.

You’ll hear from us throughout the application process, but if you’ve got any questions, please reach out to business-hiring@monzo.com. You can also use this email address to let us know if there’s anything we can do to make the process easier for you because of disability, neurodiversity or anything else.

We’ll only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don’t miss out. 

#LI-ÉS1

Equal opportunities for everyone

Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2024 Diversity and Inclusion Report and 2024 Gender Pay Gap Report.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.

If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊