Creator Operations Management (Philippines E-Commerce)

About the team The team is a cross-functional, creator-focused group dedicated to empowering content creators through strategic incentives, data-driven growth programs, and educational initiatives. They blend creativity with operational precision to drive creator success and build a thriving, sustainable ecosystem. About the role We are looking for a driven Mid & Long Creator Operations Specialist to support the Creator team in daily operations, planning, and strategy execution. This role plays a critical part in enhancing the Creator ecosystem by developing and managing incentive programs, designing acquisition strategies, and fostering incubation initiatives to drive creator success. You will collaborate with cross-functional teams, analyze performance data, and create actionable campaigns that empower creators at all stages of their journey. Responsibilities 1. Creator Performance Growth - Design and implement incentive mechanics to drive creator performance growth and ensure a consistent supply of quality content in livestream and short video formats. - Oversee creator incentive programs, ensuring rewards align with task completion and performance milestones. - Collaborate with internal teams to allocate necessary resources and support creators in achieving performance targets. 2. Creator Incubation and Acquisition Strategy - Develop and execute creator incubation strategies to nurture emerging creators and maximize their performance potential. - Plan and implement acquisition campaigns to onboard new creators, focusing on building a sustainable and diverse creator ecosystem. - Partner with marketing and category teams to ensure seamless integration of acquisition and incubation campaigns with broader platform goals. 3. Data Tracking and Analysis - Analyze performance data and generate reports to evaluate the effectiveness of incentive programs, incubation initiatives, and acquisition campaigns. - Identify trends, patterns, and opportunities for improvement within the creator ecosystem. - Translate insights into actionable strategies to optimize creator performance and growth. 4. Creator Education & Engagement - Plan and execute Creator Webinars and Offline Trainings to educate and upskill creators on best practices, platform updates, and monetization strategies. - Ensure effective knowledge transfer by creating structured training materials and hosting interactive learning sessions. - Foster strong relationships with creators by addressing concerns, providing ongoing support, and gathering feedback for continuous improvement.

Minimum Qualifications - Bachelor's Degree or higher in Business, Marketing, Data Analytics, or a related field. - 2-5 years of experience in e-commerce platforms, creator management, marketing campaigns, or business analytics with relevant experience in e-commerce. - Excellent communication and interpersonal skills to effectively collaborate with creators and internal teams. - Strong organizational skills, with the ability to manage multiple projects and adapt to evolving priorities. - Fluency in English, with the ability to thrive in a dynamic, fast-paced environment. - Comfortable with public speaking and presenting to an audience. Preferred Qualifications - Proven experience in creator acquisition and incubation strategies, including traffic resource allocation, livestream, and short video strategies. - Proficiency in performance tracking tools and analytics platforms. - Strong analytical mindset with the ability to interpret data and derive actionable insights. - Experience in planning and executing training programs, webinars, or workshops.