Customer Account Specialist

Who We Are:

Advantage Label & Packaging (A UFP Packaging Company), was built upon the belief that relationships are the fundamental elements for success. From our customers and vendors to our team members, our goal is to create long-term partnerships based on trust. We are focused to making lives better for our clients, employees, and business partners. Our unique approach to labeling solutions to be the expert and trusted advisor for every piece of the puzzle, not just printed labels. The breadth of our solutions includes equipment, software, technical support, and service. This has led to us growing our business nationwide and internationally.

Our Core Values & What We Look for in a Candidate:

• Seeing the best in yourself and in others.
• Desiring a meaningful relationship with the customer.
• Seeking out challenges and thriving on them.
• Having the Heart of a Servant.

Advantage Label & Packaging is located in Grand Rapids, MI.

Job Summary:

Customer Account Specialists are responsible for caring for customers in a way that exceeds customer expectations, with a specific and consistent focus on making the customer's job easier.

Principle Duties and Responsibilities:

• On the front line with Customers, answering phone calls, responding to emails, and determining the need. Forward to appropriate personnel or handle the need personally.
• Enter sales orders on to the computer system.
• Determine and gather the missing pieces of information for customer orders. If a judgment call is required, then consult with appropriate team member.
• Work with Supply Chain Manager to place Purchase Orders for items ordered by customers and not in stock.
• Work closely with Account Managers to ensure the best possible experience for the customer.
• Interaction with various pre-press departments to ensure successful completion of custom product orders.
• Successfully manage time and keep an organized work area.
• Work with enthusiasm, self-motivation and encouragement for others.

Required Training:

• 2 months in office.
• Meet with Sales Reps and learn about their top customers.
• Job shadow in Service, Production, and Shipping.
• Training on each of the following procedures: Pr-4.2-02, Pr-7.2-01, Pr-7.3-01, Pr-7.4-01, Pr-7.5-01, Pr-8.2-01, Pr-8.3-01, Pr-8.5-01

Required Education and Skills:

• 4-Year degree from College/University desired.
• Business related degree desired.
• Microsoft products familiarity
• Positive, confident and effective communication skills, including in person, over the phone, and via email.
• Ability to understand and work with spreadsheets
• Competent use of math to calculate totals, sums, margins and percentages.

The pay for this position is $20-$25 per hour, depending on level of experience.

Benefits:

• Medical insurance
• Health Savings Account with company contribution
• Dental insurance
• Vision insurance
• Basic and voluntary life insurance
• Disability insurance
• 401(k) plan with company match
• Paid vacation and holidays
• Stock purchase program with employee discount
• Educational reimbursement
• Wellness programs and challenges
• Other supplemental benefits

Advantage Label & Packaging is a growing company. There is continuously increasing demand for our services and solutions. We have a family-oriented team and supportive leadership. We work together to exceed our customers' dynamic needs.

Advantage Label & Packaging is an equal opportunity employer and will consider all candidates for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.

The Company is an Equal Opportunity Employer.

About Us

Please watch our welcome video below to learn more about UFP Industries!

Wondering what the companies of UFP Industries are all about?

We're successful. We've been around for more than 65 years, and we've been profitable every year since our founding. We work hard, and we know how to set and beat records.

We're competitive. Our line of work is demanding, but you'll get back what you put in and have fun doing it.

We're family. We care for each other and want to see each other succeed. We enjoy watching each other build great careers and take advantage of the many opportunities we have to advance. And that makes UFP Industries a great place to be.

We work hard and smart. We learn and grow from each other, from experience, from trial and error, from success. We collaborate to maintain our competitive edge. And we do it all on a global scale.

Read More