Customer Care Specialist
Job Summary
Job Description
MADFINGER Games is seeking a Customer Care Specialist to join their team in Brno, Czech Republic. This on-site role involves providing support to the community for their new immersive tactical FPS game, Gray Zone Warfare. The specialist will be responsible for resolving player issues, answering questions, reporting bugs to QA and project managers, and maintaining a positive community environment by addressing toxic behavior and cheaters. This is an excellent opportunity to enter the gaming industry.
Must have:
- Responding to players’ messages within the shortest possible time and looking for solutions to players’ issues.
- Solving tickets.
- Identifying bugs reported by players in their posts; ensuring that the bug reports and overall feedback from players are reported to QA and the respective project manager.
- Reporting to QA, the project team, and key stakeholders.
- Maintaining a positive culture of communication within the game community by banning reported cheaters and players using toxic communication.
Good to have:
- Prior experience with customer support positions is welcome but not required.
- Deep knowledge of Gray Zone Warfare is a big bonus.
- An avid fan of online multiplayer games who is devoted to the world of gaming.
Perks:
- A dream team, of course. Full of gaming enthusiasts.
- A modern gaming office - a space not only for work but also for relaxation and socializing in our Relax room.
- Transparent working environment with open communication.
- Benefits package - 5 weeks of vacation, flexible working hours, a lump sum for meal vouchers, on-site gym, and sponsored massages, Czech/English lessons in the studio.
- Sabbatical leave after seven years working for the company.
- Employee referral program.
- An opportunity to meet the other colleagues not only at work but also at various social and team building events in and out of the office.
6 skills required
Job Details
Gray Zone Warfare has been under development in our bustling offices for more than three years. This new game is an immersive tactical FPS with a maximum focus on realism, immersive gameplay, and stunning graphics powered by Unreal Engine 5. At MADFINGER, we have always strived to create incredible, world-class gaming experience, as players of our previous titles will attest. Moving forward, we remain dedicated to this vision and are determined to continue setting new standards in the gaming industry.
We’re looking to add a new member to our customer care team to take great care of the community. This is your chance to join a team that helps players resolve their issues, answer questions, and report bugs. It is also an excellent opportunity to enter the gaming industry.
This is an on-site position in Brno, Czech Republic.
WHAT IS YOUR MISSION?
- Responding to players’ messages within the shortest possible time and looking for solutions to players’ issues.
- Solving tickets.
- Identifying bugs reported by players in their posts; ensuring that the bug reports and overall feedback from players are reported to QA and the respective project manager.
- Reporting to QA, the project team, and key stakeholders.
- Maintaining a positive culture of communication within the game community by banning reported cheaters and players using toxic communication.
WHO WILL FIT IN WITH US?
- Prior experience with customer support positions is welcome but not required.
- Deep knowledge of Gray Zone Warfare is a big bonus.
- An avid fan of online multiplayer games who is devoted to the world of gaming.
- You have a very high standard of teamwork and communication skills.
- English is your bread and butter - fluency in English is a must.
- Analytical and data-driven.
- Willing to move to Brno.
- You are eligible to work in the EU (we don’t offer visa sponsorship).
WHAT WE CAN OFFER YOU:
- A dream team, of course. Full of gaming enthusiasts 😊.
- A modern gaming office - a space not only for work but also for relaxation and socializing in our Relax room.
- Transparent working environment with open communication.
- Benefits package - 5 weeks of vacation, flexible working hours, a lump sum for meal vouchers, on-site gym, and sponsored massages, Czech/English lessons in the studio.
- Sabbatical leave after seven years working for the company.
- Employee referral program.
- An opportunity to meet the other colleagues not only at work but also at various social and team building events in and out of the office.
WANT TO FIND OUT MORE?
- Gray Zone Warfare trailer: https://www.youtube.com/watch?v=QboUaqSOT54
- Discover your potential Team Lead: https://www.linkedin.com/in/bohuslav-kuchta-28109284/
- Go BIG, join MADFINGER Games: https://www.youtube.com/watch?v=5vUyVVvJRM8
- Winds of War trailer, our newest update: https://www.youtube.com/watch?v=Oy0xilcPibk
- Night Ops trailer: https://www.youtube.com/watch?v=vHd8fSP-gik
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About The Company
Join our team of highly-skilled and passionate individuals from around the globe, and let's change the world of FPS together! Our mission is to produce a hyper-realistic FPS that will push the boundaries of what is possible and sets a new standard for player experience and immersion. However, we cannot do that alone! If you share our vision and want to help us bring it to life, we invite you to join us.
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