Customer Engineering Manager III, API and Integration

1 Day ago • 10 Years + • Product Management • Business Development • $186,000 PA - $261,000 PA

Job Summary

Job Description

As a Customer Engineering (CE) Manager, you will lead a team of subject matter experts responsible for working alongside customers to provide trusted technical and solution advice to support workload migration and remove technical impediments. Responsibilities include leading a team, fostering customer partnerships, providing thought leadership on cloud technologies, partnering with sales leadership on go-to-market strategy, balancing technical leadership and workload reviews, working cross-functionally to resolve technical roadblocks, and ensuring customer satisfaction. The role requires a deep understanding of API and application integration technologies, cloud-native architecture, and experience managing a team through sales processes and career development. The ideal candidate will have experience engaging with technical stakeholders and executive leaders, tailoring communication for different audiences.
Must have:
  • 10+ years cloud native architecture experience
  • Leadership experience (people management)
  • API & application integration expertise
  • Lead and develop a team of engineers
  • Partner with Sales for go-to-market strategy
Good to have:
  • Software lifecycle experience
  • Pre-sales or technical customer management experience
  • Experience managing team through sales processes
  • Experience presenting to executive leaders
Perks:
  • Bonus
  • Equity
  • Benefits

Job Details


Minimum qualifications:

  • Bachelor's degree or equivalent practical experience.
  • 10 years of experience with cloud native architecture in a customer-facing or support role.
  • Experience in a leadership role, such as people management, team lead, mentorship, or coaching.
  • Experience with API and application integration technologies such as API management or API security.

Preferred qualifications:

  • Experience with software lifecycles, building tools, and architecting and developing software for scalable, distributed systems, including data platform, AI/ML and infrastructure.
  • Experience as a pre-sales manager or technical customer-facing people manager within a professional services or sales engineering team.
  • Experience managing a team through sales processes, operations and career development, including account mapping, quota setting, performance management, and managing sensitive information.
  • Experience engaging with, and presenting to, technical stakeholders and executive leaders, tailoring/delivering compelling messages by audience, asking strategic questions, and leading conversations that drive business opportunity.

About the job

As a Customer Engineering (CE) Manager, you will lead and deploy a team of subject matter experts responsible for working alongside customers to provide trusted technical and solution advice to support workload migration and remove technical impediments.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

The US base salary range for this full-time position is $186,000-$261,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about .

Responsibilities

  • Lead a team of Customer Engineers, focusing on team culture, talent strategy, and skills development to deliver cloud transformation outcomes for customers and accelerate business goals.
  • Foster customer partnership and provide thought leadership related to cloud, transformation, and industry trends.
  • Partner with Sales leadership to define the technical go-to-market strategy and execution plan for the team's territory.
  • Balance technical leadership, lead workload and opportunity review meetings, and provide insight into how to achieve a technical agreement and migration strategy, working with customers, partners, and prospects.
  • Work cross-functionally across Google, partners, and teams to resolve technical roadblocks including capacity needs and constraints, and product problems affecting customer satisfaction.

Similar Jobs

Xsolla - Technical Project Manager

Xsolla

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (On-Site)
5 Months ago
Bungie - Marathon Principal Product Manager, Game Systems

Bungie

United States (Hybrid)
3 Months ago
Google - Technical Program Manager II, Manufacturing Operations Pixel

Google

Mountain View, California, United States (On-Site)
4 Days ago
ByteDance - Hardware Product Engineer (VR/AR)- PICO

ByteDance

San Jose, California, United States (On-Site)
5 Months ago
Microsoft - Principal Product Manager, Manager - CTJ - TS/SCI

Microsoft

Redmond, Washington, United States (On-Site)
5 Days ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

Jobs in Sunnyvale, California, United States

The Walt Disney Company - Asset Protection Agent (Part-time)

The Walt Disney Company

New Jersey, United States (On-Site)
2 Months ago
Activate Games - Team Lead (Store Supervisor)

Activate Games

Culver City, California, United States (On-Site)
4 Days ago
Oculus VR - Senior Combat Designer

Oculus VR

Austin, Texas, United States (On-Site)
3 Weeks ago
Google - Senior Account Strategist, Mid-Market Sales

Google

Chicago, Illinois, United States (On-Site)
1 Day ago
Google - Senior Data Scientist, Product, Search Strategic Analysis

Google

New York, New York, United States (On-Site)
3 Days ago
ByteDance - Software Engineer

ByteDance

San Jose, California, United States (On-Site)
6 Days ago
DraftKings - VIP Services Representative

DraftKings

United States (Remote)
3 Days ago
PlayStation Global - Engineering Manager - Technical Operations

PlayStation Global

Carlsbad, California, United States (On-Site)
2 Weeks ago
Evolution - On-Site Virtual Customer Service Representative

Evolution

Southfield, Michigan, United States (On-Site)
11 Months ago
Intrepid Studios,  Inc  - Senior Level Designer

Intrepid Studios, Inc

San Diego, California, United States (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

Product Management Jobs

Scopely - QA Director - Unannounced Project

Scopely

England, United Kingdom (Hybrid)
4 Months ago
Google - Staff Product Manager, Subsea Cable Network

Google

Dublin, County Dublin, Ireland (On-Site)
1 Day ago
Scopely - Technical Lead of Analytics Engineering

Scopely

Barcelona, Catalonia, Spain (Hybrid)
5 Months ago
Riot Games - Senior Manager, Publishing Product Management, 2XKO APAC

Riot Games

Singapore (On-Site)
3 Weeks ago
Meta - Product Manager

Meta

Redmond, Washington, United States (Remote)
5 Days ago
Hawk Eye Innovations - Programme Manager

Hawk Eye Innovations

Basingstoke, England, United Kingdom (On-Site)
3 Weeks ago
Nagarro - Staff Consultant (Business Analyst - ServiceNow)

Nagarro

India (On-Site)
6 Months ago
ByteDance - Solutions Architect

ByteDance

Riyadh, Riyadh Province, Saudi Arabia (On-Site)
4 Weeks ago
Google - Program Manager I, Ads Content Operations and Testing

Google

New York, New York, United States (On-Site)
3 Days ago
Google - Product Support Engineer

Google

Gurugram, Haryana, India (On-Site)
3 Days ago

Get notifed when new similar jobs are uploaded

About The Company

A problem isn't truly solved until it's solved for all. Googlers build products that help create opportunities for everyone, whether down the street or across the globe. Bring your insight, imagination and a healthy disregard for the impossible. Bring everything that makes you unique. Together, we can build for everyone.

Fremont, California, United States (On-Site)

Mountain View, California, United States (On-Site)

Bengaluru, Karnataka, India (On-Site)

Dublin, County Dublin, Ireland (On-Site)

Atlanta, Georgia, United States (On-Site)

San Francisco, California, United States (On-Site)

Fremont, California, United States (On-Site)

View All Jobs

Get notified when new jobs are added by Google

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug