Customer Experience Associate, Overnight

What you’ll do as a Customer Experience Associate

• Provide exceptional customer service through demonstrating product knowledge, problem solving, and research skills.

• Manage high quality communications with our customers across several channels – phone, email, chat, and social media.

• Ability to meet high qualitative and productivity KPI expectations of the role, such as quality of customer interactions,, average handle time, adherence to shift, etc. 

• Promote the DraftKings brand through your conflict resolution abilities and effective communication skills.

• Advocate for our players to help us grow the business.

• Become licensed in multiple states, through applicable gaming commissions to assist customers across platforms. 

What you'll bring

• College degree, equivalent or prior work experience, preferred. 

• Prior online customer support or transferable experience, preferred.

• Ability to work weeknights and weekends due to varying shifts, which includes 5 days of work with 2 days off. DraftKings Customer Experience team holds a Bi-Annual shift change that goes into effect September and March of each year.  All CX team members take part in this shift change to ensure proper staffing during our NFL and non NFL periods.

• Proficiency with Zendesk (or other ticketing processor systems) and Microsoft Office product suite, preferred.

• If you are polite, attentive, and friendly, then we are looking for you. 

Must be at least 21 years of age due to state(s) licensing requirements.

The US hourly rate for this full-time position is $15.77 - 19.71, plus bonus, equity, and benefits as applicable. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range and how that was determined during the hiring process.