Customer Experience Specialist, Vehicle Handover
Job Description
- Excellent customer service skills
- Strong product knowledge (Tesla vehicles)
- Proactive problem-solving abilities
- Ability to multitask in fast-paced environments
- Flexibility with weekend/evening work
- Valid UK driving license (2+ years, no points)
As a Customer Experience Specialist at Tesla, you will be the face of our brand, responsible for guiding customers through a seamless and exceptional collection experience. You will manage key handovers, provide expert product guidance, and support site operations to uphold Tesla’s industry-leading standards. Your role is critical in shaping the ownership journey by ensuring that every customer receives a smooth and memorable handover experience.
You are driven by the mission of Tesla to accelerate the world’s transition to sustainable energy. You are part of a larger sales and delivery team who works closely and flexibly on all tasks. You are expected to cooperate frequently and display a one-team mentality to achieve sales and delivery targets.
- Welcome customers and provide an exceptional handover experience.
- Conduct key handovers, ensuring all documentation is completed.
- Offer guidance on vehicle features and answer customer queries.
- Maintain high vehicle presentation standards at collection sites.
- Assist in moving vehicles to designated areas.
- Manage appointment flow to optimise efficiency and reduce wait times.
- Support Tesla Direct deliveries when required.
- Coordinate with other members of the Tesla team to provide a seamless and exceptional customer experience.
- Always maintain a positive and professional attitude, providing an excellent customer experience that is reflective of Tesla's values.
General Duties:
- Work flexibly to support sales and delivery needs.
- Accurately track and update customer details in internal systems.
- Share best practices across locations.
- Educate customers on Tesla’s ecosystem and available solutions.
- Execute administrative duties, including contract completion and finance.
- Manage additional duties as needed to support business requirements.
- Excellent interpersonal skills with a passion for customer service.
- Strong knowledge of Tesla’s products and the ability to communicate clearly.
- Proactive mindset with strong problem-solving abilities.
- Ability to multitask in a fast-paced environment.
- Flexibility to work weekends and evenings.
- Passion for Tesla’s mission and customer experience.
- Full UK driving licence held for at least two years with no penalty points.
