Customer Operations Specialist

Description -

Job description:
This is an Order Fulfilment role within the US Customer Operations Indirect team, supporting the US Market.  Customer facing role with strong partner engagement. Accountable for order execution, backlog management to support customer requirements, to enable HPs financial objectives.

• Responsibilities:
  • Acts as a first point of contact for regular, on-going customer accounts and some "top tier" customers, on daily operational matters.
  • Ensure orders are executed to meet service level agreement and supply chain requirements to deliver exceptional customer experience.
  • Resolve operational issues that may arise from the end-to-end sales process (e.g., order status, returns, and deliveries, invoicing, returns, and financial post- sales programs).
  • Engages with other functions and organizations to resolve issues (e.g., sales teams, supply chain, logistics) as they relate to customer support.
  • Acts as a point of contact for a specialized topic (e.g., order management, special pricing) and trains team members.
  • Contributes to efforts to optimize current processes, often collaborating with other groups within HP to improve day-to-day activities.
  • Represents team as a subject matter expert on internal processes to other functions and organizations.
  • Accountable for order execution and backlog management; orders processed effectively and efficiently; ship and deliver per business and partner expectations, including shipment track and trace to delivery.
  • Responsible for Total Order to Cash Cycle (Order entry to Invoicing)
  • Utilize track-n-trace as a competitive advantage to meet customer RDD requirements.
  • Customer Facing
  • Partner with Contracts/GTS/Credit to meet/exceed customer requirements.
  • Partner with SC and Logistics Network to meet/exceed customer requirements.
  • OM Compliance- SOX, SAB101, SOD, Records Retention

• Education and Experience Required:
  • First level university degree or equivalent experience.
  • Typically, 2-4 years of related experience (e.g., supply chain, customer service, procurement, financial management).
• Knowledge and Skills:
  • Strong communication skills with ability to convey medium impact messages clearly (verbal, written and presentation) to internal and external peers and management. Mastery in English and local language as well as other languages as required.
  • Intermediate understanding of moderately complex internal operational issues.
  • S4 Knowledge is desired.
  • Advanced MS Excel knowledge is required
  • Developed problem-solving and analytical skills.
  • Broad knowledge of the end-to-end process of Supply Chain operations.
  • Developing knowledge of local legal compliance issues.
  • Demonstrated teamwork and collaboration skills.
  • Ability to structure and apply developed organizational skills to manage daily operational issues.

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Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

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If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement