Customer Service Representative (Field Project Manager)

Customer Service Representative (Field Project Manager) – Multi-Family & Commercial Construction

Build Relationships. Solve Problems. Shape the Future of Construction.

At UFP Site Built, we’re not just manufacturing wood and non-wood products—we’re shaping the future of construction. As a national leader in value-added building solutions, we specialize in wood structural components, aluminum decks and rails, and light gauge steel systems that help build the communities of tomorrow.

We’re looking for a proactive, relationship-driven Customer Service Representative to support our Multi-Family and Commercial construction accounts. If you thrive in a fast-paced environment, love solving problems, and enjoy being out in the field as much as in the office, this is your opportunity to make a real impact.

What You’ll Do

As a Customer Service Rep, you’ll be the go-to resource for our clients—ensuring their needs are met, their projects stay on track, and their experience with UFP is exceptional. Your responsibilities will include:

• Maintain and grow relationships with existing customers through regular communication and jobsite visits.

• Resolve jobsite issues quickly and effectively, ensuring customer satisfaction and project continuity.

• Provide valuable market insights on competitors, service trends, and customer needs.

• Identify opportunities for product enhancements or modifications to better serve clients.

• Support Account Managers in generating new business and promoting our product lines.

• Monitor regional sales activity and contribute to strategic planning.

• Assist with project setup, attend pre-construction meetings, and perform jobsite drive-bys as needed.

• Prepare reports and documentation to support internal and external communication.

What You Bring

• High school diploma required; bachelor’s degree preferred.

• 1–3 years of experience in construction, customer service, or a related field.

• Strong communication and problem-solving skills.

• Ability to manage multiple priorities and work independently.

• Proficiency in Microsoft Office (Excel, Word, Outlook).

• Familiarity with construction or manufacturing environments is a plus.

• Knowledge of UFP’s products and culture is a bonus.

Why You’ll Love Working Here

• Competitive salary with annual performance-based bonus opportunities.

• Collaborative, supportive team environment where your contributions are valued.

• Comprehensive benefits package, including:

  • Medical, dental, and vision insurance

  • Health savings account with company contribution

  • Life and disability insurance

  • 401(k) with company match

  • Paid vacation and holidays

  • Employee stock purchase program

  • Education reimbursement

  • Wellness programs and more

Ready to Build Something Bigger?

If you're passionate about customer service, enjoy being in the field, and want to grow with a company that’s leading the way in construction innovation, we’d love to hear from you. Apply today and help us build the future—one relationship at a time.