Customer Service Specialist

About AlphaSense: 

The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter from content you can trust. Our universe of public and private content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients’ own research content.

The acquisition of Tegus by AlphaSense in 2024 advances our shared mission to empower professionals to make smarter decisions through AI-driven market intelligence. Together, AlphaSense and Tegus will accelerate growth, innovation, and content expansion, with complementary product and content capabilities that enable users to unearth even more comprehensive insights from thousands of content sets. Our platform is trusted by over 4,000 enterprise customers, including a majority of the S&P 500. Founded in 2011, AlphaSense is headquartered in New York City with more than 2,000 employees across the globe and offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland. Come join us!

About MarketResearch.com

Recently acquired by AlphaSense, MarketResearch.com is the leading provider of industry intelligence for businesses, consultants, investors, and anyone seeking to understand where markets, countries, or companies are headed. With over 350 publishers covering every sector of the economy as well as emerging industries, we curate the most comprehensive collection of market reports and services updated daily.

About AlphaSense
The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter from content you can trust. Our universe of public and private content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients’ own research content. Our platform is trusted by over 4,000 enterprise customers, including a majority of the S&P 500.
Founded in 2011, AlphaSense is headquartered in New York City with over 1,500 people across the globe and offices in the U.S., U.K., Finland, India, and Singapore. Come Join Us!

AlphaSense and MarketResearch.com expect to be fully integrated within the next 1-2 years, so this Customer Service Specialist role is expected to be fully integrated with the broader AlphaSense team.

About The Role
MarketResearch.com is seeking a Customer Service Specialist to deliver exceptional customer service and boost transactional sales in alignment with corporate objectives.

The successful candidate will play a pivotal role in our company's growth and future achievements.

A Customer Service Specialist should possess a blend of strategic thinking and analytical skills to identify and qualify potential sales opportunities effectively. You must excel in customer service, ensuring every interaction is top-notch, and have a solid understanding of the sales process to engage with all organizational levels and build trust. Strong organizational skills are essential for managing CRM software and tracking client communications. Additionally, you should be collaborative, working seamlessly with various departments such as Publisher Relations, Marketing, and Accounting to ensure smooth subscription sales hand-offs.

What You’ll Do:

Inbound - Customer Service

• Provide real-time customer service via live-chat, phone and email.
• Respond to customer inquiries in a timely and professional manner, make appropriate product recommendations, and close sales.
• Act as liaison between MarketResearch.com, clients, and other departments to develop processes to meet established customer service standards.
• Conduct in depth research on inbound leads that route through to you and respond to them in a timely manner and schedule regular follow ups for qualification following agreed company policies.
• Utilize CRM to record client activities, schedule follow up actions, and knowledge sharing.

Outbound – Client Solutions

• Identify and understand potential target markets 
• Utilize discovery and objection handling strategies to speak knowledgeably with decision makers and to build and qualify interest in our offerings
• Close all transactional opportunities directly and hand-off subscription opportunities to an assigned Account Manager
• Maintain a high volume of outbound calls and emails to prospects and past customers to reinforce and re-establish relationships.
• Develop a pipeline through outbound cold calling, past buyer follow up and lead conversion.
• Utilize CRM to record client activities, schedule follow up actions, and knowledge sharing.

Who You Are:

•   Minimum 2-4 years of sales experience in a business-to-business sales environment.
•   Authoritative business acumen to translate customer requirements into meaningful business recommendations
•   Sales professional with extensive cold calling experience
•   History of consistently meeting and exceeding sales targets
•   Highly self motivated, self starter
•   Proven track record of high volume lead conversion
•   Experience or knowledge of market research a plus
•   Experienced negotiator at all levels
•   Confident and highly effective communicator

AlphaSense is an equal opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals. All employees share in the responsibility for fulfilling AlphaSense’s commitment to equal employment opportunity. AlphaSense does not discriminate against any employee or applicant on the basis of race, color, sex (including pregnancy), national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any other non-merit factor. This policy applies to every aspect of employment at AlphaSense, including recruitment, hiring, training, advancement, and termination.

In addition, it is the policy of AlphaSense to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works.

AlphaSense is an equal-opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals. All employees share in the responsibility for fulfilling AlphaSense’s commitment to equal employment opportunity. AlphaSense does not discriminate against any employee or applicant on the basis of race, color, sex (including pregnancy), national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any other non-merit factor. This policy applies to every aspect of employment at AlphaSense, including recruitment, hiring, training, advancement, and termination.

In addition, it is the policy of AlphaSense to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works.

Recruiting Scams and Fraud

We at AlphaSense have been made aware of fraudulent job postings and individuals impersonating AlphaSense recruiters. These scams may involve fake job offers, requests for sensitive personal information, or demands for payment. Please note:

• AlphaSense never asks candidates to pay for job applications, equipment, or training.
• All official communications will come from an @alpha-sense.com email address.
• If you’re unsure about a job posting or recruiter, verify it on our Careers page.

If you believe you’ve been targeted by a scam or have any doubts regarding the authenticity of any job listing purportedly from or on behalf of AlphaSense please contact us. Your security and trust matter to us.