Customer Solutions Architecture Specialist

3 Months ago • 1 Years + • Campaign Management

Job Summary

Job Description

The Customer Solutions Architecture Specialist - Trading Advisory will lead client trading team engagements in Central Europe, partnering with commercial teams to execute client strategies. Responsibilities include campaign monitoring and analysis, troubleshooting, client onboarding and training, issue and risk management, driving automation, data storytelling, creating best practice documentation, and understanding Microsoft Invest DSP products. The role requires expertise in programmatic/digital advertising, Microsoft Excel, and fluency in German and English. Clients include programmatic holding companies, agencies, independents, marketers, and builders.
Must have:
  • Lead client engagements
  • Campaign monitoring & analysis
  • Client onboarding & training
  • Programmatic/Digital Advertising exp
  • Microsoft Excel expertise
  • German & English proficiency
Good to have:
  • Automation tools & data analysis
  • Storytelling skills
  • Documentation creation
  • Client-facing experience
Perks:
  • Industry leading healthcare
  • Educational resources
  • Discounts on products and services
  • Savings and investments
  • Maternity and paternity leave
  • Generous time away
  • Giving programs
  • Networking opportunities

Job Details

Overview

We are seeking a dedicated and proactive Customer Solutions Architecture Specialist - Trading Advisory to join our dynamic Global team. The ideal candidate will have a strong team player mindset and the ability to lead client trading team engagements independently within the Central Europe market. This role involves campaign monitoring and analysis, troubleshooting, client onboarding and training, issue and risk management, driving efficiencies through automation, storytelling through data, creating best practice documentation, and comprehensive understanding of products within our Microsoft Invest DSP. Our clients are programmatic holding companies, agencies, independents, marketers, and builders. You will partner with commercial teammates to execute client strategies and map customer requirements to Microsoft products and solutions.  

 

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. 

Qualifications

Required Qualifications

  • Bachelor's Degree in Marketing, Advertising, Economics, Business or related field OR equivalent experience.
  • Programmatic/Digital Advertising Experience.
  • Microsoft Excel expertise.
  • Proficiency in German and English.  

Preferred Qualifications

  • 1+ year of client facing experience. 
  • Experience with automation tools and data analysis.  
  • Strong storytelling skills using data.  
  • Experience in creating and maintaining documentation. 

Responsibilities

Client Engagement: 

  • Lead client trading team engagements independently within the Central Europe market. 
  • Partner with commercial teammates to execute client strategies and map customer requirements to Microsoft products and solutions. 

 

Campaign Management: 

  • Monitor and analyze campaign performance to ensure full delivery and performance expectations are met or exceeded. 
  • Troubleshoot campaigns and liaise with product support and other relevant teams.
  • Drive efficiencies through automation and share successes through data-driven storytelling. 

 

Client Onboarding and Training: 

  • Onboard new clients and trading teams through comprehensive platform training. 
  • Up-skill clients on platform features and best practices. 

 

Issue and Risk Management: 

  • Identify and flag client issues and risks, and follow through on resolution. 

 

Documentation: 

  • Create and maintain best practice documentation and an online knowledge base. 
  • Share learnings with team and organization.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
Industry leading healthcare
Educational resources
Discounts on products and services
Savings and investments
Maternity and paternity leave
Generous time away
Giving programs
Opportunities to network and connect

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