Customer Success Manager- ROW
Job Summary
Job Description
- Own renewal process
- Build stakeholder relationships
- Deliver value-driven conversations
- Mitigate churn risks
- Uncover growth opportunities
- Excellent written communication
- Experience with CRM (Salesforce, Gainsight, Zendesk)
- Ed-tech experience
- Consumer product experience
3 skills required
Job Details
What you'll do
- Own the Renewal Process: Proactively manage and drive renewals for your accounts, ensuring a seamless and positive experience to maintain long-term partnerships.
- Strategic Stakeholder Engagement: Build and nurture relationships with key customer stakeholders to identify their priorities, address concerns, and highlight the value of our solutions.
- Deliver Value-Driven Conversations: Regularly demonstrate the ROI and impact of our products by aligning customer goals with our platform's capabilities to reinforce the value proposition.
- Mitigate Churn Risks: Identify at-risk accounts early through health checks and engagement signals, and implement tailored action plans to re-engage and retain them.
- Uncover Growth Opportunities: Partner with customers to identify ways to expand adoption, upsell additional offerings, and drive deeper product usage that aligns with their strategic objectives.
- Collaborate for Success: Work cross-functionally with Sales, Onboarding, and Support teams to ensure customers achieve success and meet milestones that lead to retention and growth.
- Track & Report Progress: Monitor key metrics (e.g., product adoption, usage, health scores) to track progress, report outcomes, and guide conversations that drive retention and expansion.
- Ensure every customer receives a 6-star onboarding experience, achieving 100% onboarding success.
- Collaborate closely with customer points of contact to effectively introduce and integrate Quizizz into their environment.
- Drive increased product usage within your book of business (BoB), identifying and supporting low-usage accounts to maximize their engagement.
- Initiate proactive outreach to encourage and boost product adoption.
- Maintain regular engagement through various touchpoints throughout the customer journey.
- Capture and document insights from interactions, contributing to the voice of the customer (VOC) initiatives to inform and enhance our offerings.
- Take ownership of renewal processes for your accounts, ensuring continuity and sustained partnership.
- Engage with various customer stakeholders to facilitate and secure renewals, addressing their needs and concerns.
Who you are
- Excellent written communication skills and impeccable grammar.
- We value your skills and work ethic more than the number of years you've worked, but you would likely need at least 5 years of experience in the field of customer success.
- Experience in consumer products in the ed-tech sector is a bonus.
- Working with CRMs such as Salesforce, Gainsight, or Zendesk.
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About The Company
Quizizz is a teaching platform that lets you deliver instruction that's relevant for every student with a boost from AI. With Quizizz, educators can plan engaging yet rigorous quizzes, lessons, or activities for any grade level or subject in minutes.
With over 50 million users across 150 countries, our global platform has been empowering educators to motivate and engage learners around the globe since its inception. We started by building features to gamify learning and make different assessments engaging and fun.
Today, educators can plan their content in seconds, not weekends, with Quizizz AI and our vast library of over 400 million questions while having the flexibility to accommodate every student's needs with read-aloud, audio responses, translation, and leveled text. Keeping our core of motivating every learner, we offer multiple gamified-for-growth elements such as Power-ups, Team Mode, Leadership Boards, etc.
Our platform is secure, with multiple platform integrations, SSO, and relevant offerings available for schools and districts.
We make it possible. Teachers make it personal.
Join our mission at www.quizizz.com and use your ideas to shape the future of learning.
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