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Customer Success Specialist

Customer Success Specialist

2 Months ago • 2 Years + • Manufacturing

About the job

4 skills required for this role

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looker

autodesk

salesforce

excel

Job Description

Autodesk seeks a Customer Success Specialist with 2+ years of sales/renewals experience. You'll guide customer renewals and expansion, maximize value from Autodesk solutions, identify up-selling/cross-selling opportunities, and leverage data to influence renewal decisions.

Must have:

Sales/Renewals Experience
Customer Interaction
Data Analysis
Salesforce Experience

Good to have:

Gong Experience
Outreach Experience
Looker Experience
Problem Solving

Perks:

Competitive Compensation
Comprehensive Benefits

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Job Requisition ID #

24WD82407

Position Overview
We are a fun, driven and successful team. As a Customer Success Specialist, you will report to the Renewals Manager. The focus of this role is to renew and expand renewals for small and medium-sized businesses by using customer insights and working with teams to guide product adoption. We do this by helping our customers utilize their Autodesk Construction software and derive the maximum benefit from their Autodesk investment. As a Customer Success Specialist, you will help increase customer retention and expansion, contributing to the growth of Autodesk. 

Responsibilities

Guide customer renewals and expansion by leveraging insights and collaborating with account teams to maximize value from Autodesk Solutions

Identify and capitalize on opportunities for up-selling and cross-selling new products

Understand customer usage through insightful data analysis and customer interactions to influence renewal decisions

Document all customer activities and opportunities in Salesforce for accurate tracking

Deliver accurate weekly forecasts to ensure alignment with plans and targets

Develop and implement overachievement plans to meet or exceed targets

Showcase the value of Autodesk products and services to address customer challenges

Report on renewal and expansion rates, along with key customer metric

Demonstrate a commitment to exceptional customer service through quality interactions and follow-ups

Minimum Qualifications

Minimum of two years of experience in sales or renewals

Bachelor’s Degree in Business, Marketing, or a related field

Demonstrated ability to collaborate effectively in a consultative work style and excel in customer-facing interactions

Proven experience in articulating product value and features to customers

Experience using tools such Gong, Outreach, Looker and Salesforce

Strong discovery skills with a track record of identifying and closing expansion opportunities

Effective problem-solving skills with the ability to navigate complex situations

Learn More

About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!

Salary transparency

Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.

Sales Careers

Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: https://www.autodesk.com/careers/sales

Diversity & Belonging
We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging

Are you an existing contractor or consultant with Autodesk?

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About The Company

Autodesk

73 Active Jobs

Autodesk is changing how the world is designed and made. Our technology spans architecture, engineering, construction, product design, manufacturing, media, and entertainment, empowering innovators everywhere to solve challenges big and small. From greener buildings to smarter products to more mesmerizing blockbusters, Autodesk software helps our customers to design and make a better world for all. Over 100 million people use Autodesk software like AutoCAD, Revit, Maya, 3ds Max, Fusion 360, SketchBook, and more to unlock their creativity and solve important design, business and environmental challenges. Our software runs on both personal computers and mobile devices and taps the infinite computing power of the cloud to help teams around the world collaborate, design, simulate and fabricate their ideas in 3D. We provide exceptional compensation/benefit packages and we’d love for you to join us. We’re proud to be an equal opportunity employer and we consider all qualiﬁed applicants without regard to race, gender, disability, veteran status or other protected category. To see our culture in action, check out #AutodeskLife. We are headquartered in the San Francisco Bay Area and have more than 10,000 employees worldwide.