Customer Support Representative (German and Russian)

6 Months ago • All levels • 2D Art

Job Summary

Job Description

Playrix is seeking a dynamic Customer Support Representative to join our team in Ireland. You will be responsible for providing technical support for our free-to-play mobile games across multiple platforms, engaging with a global player base, identifying and resolving issues, and collaborating with diverse departments for seamless solutions. Your role will involve managing player tickets, offering technical advice and assistance, and using research skills to enhance our support services.
Must have:
  • Excellent communication skills in English, German, and Russian (both verbal and written)
  • Ability to quickly grasp technical concepts and explain them to users
  • Experience playing mobile games is preferred
Perks:
  • Flexibility at work (remote work option)
  • Voluntary health insurance
  • Fully paid vacation days and sick leave
  • Gym memberships and fitness app subscriptions
  • Professional development opportunities
  • Discounts on language courses
  • Team meetings, corporate parties, informal office parties
  • Fun competitions, quizzes, hackathons, online fitness challenges
  • Merch store with internal currency

Job Details

Customer Support Representative (German)

About the company

Playrix is ​​one of the most successful mobile game development companies 
in the world. In terms of mobile application revenue, we rank first in Europe 
and are in the top 3 worldwide. Our games have been installed 2.3 billion times (that's a third of the world's population!) and more than 30 million people around the world play them every day.

Team, about the role

Come and be a part of the exciting world of mobile game support at Playrix! We specialize in licensing, promoting, and marketing mobile games developed by Playrix, one of the world's top ten highest-grossing mobile developers. We are currently seeking a dynamic Customer Support Representative based in Ireland.

By joining us, you'll have the opportunity to assist and support the players of such hit game as Gardenscapes, enjoyed by millions of people worldwide.

Tasks

  • Being a go-to expert who provides tech support for our free-to-play mobile games’ multiple platforms (manage player tickets with the help of support engineers)
  • Engaging with a global player base, offering technical advice and assistance
  • Identifying, prioritizing, and swiftly resolving issues, collaborating with diverse departments such as production, QA, design, programming, legal, and marketing for seamless solutions
  • Using your research skills to come up with solutions and enhance our support services

Requirements

  • Excellent communication skills in English, both verbal and written
  • Excellent communication skills in German, both verbal and written
  • Excellent communication skills in Russian, both verbal and written
  • A knack for swiftly grasping technical concepts and explaining them to users with different levels of technical expertise
  • Experience playing mobile games is preferred

Our Perks

Flexibility at work

  • For most positions we offer a flexible schedule, and employees can work from anywhere in the world (except for the Russian Federation and the Republic of Belarus). You can do your work however and wherever you like — we only evaluate your results.

Caring for health and well-being
  • We provide voluntary health insurance for employees and their children, and reimburse online sessions with a psychologist.
  • We offer fully paid vacation days and sick leave. In certain circumstances, you can request additional days off.
  • We support leading a healthy lifestyle and reimburse the cost of gym memberships and fitness app subscriptions.
Professional development and education
  • We pay for participation in specialized conferences and courses and hold our own internal conferences.
  • We offer discounts on English language courses and courses for the languages of the countries in which the company operates.
Events and merch
  • We regularly hold offline events like team meetings, big corporate parties, and informal office parties.
  • We also regularly organize fun competitions, quizzes, hackathons, and online fitness challenges.
  • We have a merch store with an internal currency you can use to buy unique gifts. We give out this currency as a gift for significant dates, and you can earn more by participating in events and company activities.

Work Format

Remote or from one of the company’s offices

Similar Jobs

Playtika - Corporate Counsel

Playtika

Israel (On-Site)
6 Months ago
The Walt Disney Company - Executive Assistant II

The Walt Disney Company

Seattle, Washington, United States (On-Site)
2 Weeks ago
NVIDIA - PhD Intern, Applied Research Scientist Retriever - Fall 2025

NVIDIA

Santa Clara, California, United States (On-Site)
1 Week ago
Nagarro - SAP HCM Payroll Consultant

Nagarro

Austria (Remote)
1 Month ago
Google - Strategic Partner Manager, YouTube

Google

Dubai, Dubai, United Arab Emirates (On-Site)
2 Days ago
Playrix - Lead Technical Designer

Playrix

Ukraine (Remote)
6 Months ago
Playrix - Senior/Lead 2D Artist (Generalist)

Playrix

Almaty, Almaty Region, Kazakhstan (Remote)
6 Months ago
House of How - Senior 2D Artist - Sweden

House of How

Boden, Norrbotten County, Sweden (On-Site)
5 Months ago
Playrix - Technical Director (Game Project)

Playrix

Cyprus (Remote)
6 Months ago
Playrix - Customer Support Representative (German)

Playrix

Ukraine (Remote)
6 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

GoReel - DevOps Lead

GoReel

Romania (Remote)
1 Month ago
Xsolla - Partnership Product Manager

Xsolla

Los Angeles, California, United States (Remote)
2 Weeks ago
Enverus - AR Specialist I - Collections

Enverus

Bengaluru, Karnataka, India (On-Site)
20 Hours ago
Survios - FPS Combat Designer

Survios

Marina Del Rey, California, United States (On-Site)
2 Months ago
AFRY - Lead Mechanical Engineer

AFRY

Alexandroupoli, Greece (On-Site)
9 Months ago
Google - Technical Program Manager, Google Cloud

Google

Bengaluru, Karnataka, India (On-Site)
2 Days ago
Nahc io - Project Delivery Manager

Nahc io

Selangor, Malaysia (On-Site)
1 Week ago
The Walt Disney Company - Senior Software Engineer (Roku Engineer)

The Walt Disney Company

Santa Monica, California, United States (On-Site)
3 Months ago
ComeOn Group - Product Owner

ComeOn Group

St. Julian's, Malta (Hybrid)
3 Weeks ago
Gunzilla - Senior Core/Engine Programmer

Gunzilla

Frankfurt, Hessen, Germany (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

Jobs in Portugal

Miniclip - Senior Software Developer

Miniclip

Lisbon, Lisbon, Portugal (On-Site)
1 Day ago
Playrix - Senior Release Support Engineer

Playrix

Portugal (Remote)
6 Months ago
Hawk Eye Innovations - Match Operations Assistant - Porto

Hawk Eye Innovations

Porto, Porto District, Portugal (On-Site)
1 Week ago
PTW - German Language Checker

PTW

Braga, Braga, Portugal (On-Site)
1 Year ago
Playrix - Lead Recruiter

Playrix

Portugal (Remote)
6 Months ago
PwC - Tax Reporting & Strategy | Associate - Lisboa

PwC

Lisbon, Lisbon, Portugal (On-Site)
6 Months ago
Playrix - Senior QA Engineer (Mobile)

Playrix

Portugal (Remote)
6 Months ago
Nagarro - Associate Principal Consultant, Hybrid Design

Nagarro

Portugal (Remote)
6 Months ago
Tesla - Tesla Support Advisor - Italian Speaking

Tesla

Lisbon, Lisbon, Portugal (On-Site)
2 Months ago
Maersk Careers - Elixir Software Engineer - Energy Transition

Maersk Careers

Porto, Porto District, Portugal (Remote)
4 Months ago

Get notifed when new similar jobs are uploaded

2D Art Jobs

G5 Games - 2D UI/UX Artist (Hidden objects project)

G5 Games

(Remote)
3 Months ago
Playrix - Senior C++ Software Engineer (Tools)

Playrix

Portugal (Remote)
6 Months ago
Kwalee - Senior Game Artist

Kwalee

Royal Leamington Spa, England, United Kingdom (On-Site)
1 Month ago
G5 Games - 2D Character Artist (Match-3 project)

G5 Games

Tbilisi, Tbilisi, Georgia (Remote)
2 Weeks ago
Virtuos - 2D Illustration Artist

Virtuos

Ukraine (Remote)
2 Days ago
G5 Games - 2D UI/UX Artist

G5 Games

Yerevan, Yerevan, Armenia (Remote)
2 Weeks ago
Playrix - Customer Support Representative (Japanese)

Playrix

Ukraine (Remote)
6 Months ago
Voodoo - Senior Game Artist - New Games

Voodoo

Paris, Île-de-France, France (Remote)
8 Months ago
Plarium - UI Artist

Plarium

Kyiv, Kyiv City, Ukraine (Remote)
2 Weeks ago

Get notifed when new similar jobs are uploaded