Job Description
We are seeking a full-time Inbound Support & Reconciliation Specialist to work with our US-based Merchant Operations team. This role supports our eCommerce websites and warehouse channels. Responsibilities include creating digital packing slips in our warehouse management system, solving stocking PO tickets, sending email/making phone calls to vendors, and reviewing product condition (automotive products preferred). The position requires strong written/verbal communication, attention to detail, ability to learn processes, work in a fast-paced environment, and collaborate effectively. Basic Excel skills and PC proficiency are necessary; prior inbound/outbound phone experience is preferred. The work is fully remote, utilizing cloud-based applications.
Good To Have:
- Automotive knowledge
- Inbound/outbound call experience
Must Have:
- Strong communication skills
- Detail-oriented
- Process adherence
- Fast-paced environment adaptability
- Basic Excel skills
- PC proficiency
Perks:
- Paid Time Off
- 100% Remote
- Training & Development
- Performance Bonus
Description
We are seeking a full-time Inbound Support & Reconciliation Specialist to work alongside our US-based
Merchant Operations team. This role will support our eCommerce websites and other warehouse
channels.
Responsibilities:
- Creating digital packing slips in our warehouse management system
- Solve Stocking PO tickets as assigned
- Send email communication to vendors as needed.
- Make outbound phone calls to vendors as needed.
- Automotive interest or knowledge is plus.
- You will be working with automotive products and reviewing the condition of the product.
We are a technology-focused team and our processes run through cloud-based applications and are fully
accessible through remote access.
Requirements
- Strong written and verbal communication skills.
- Detail oriented and has a high level of attention to detail
- Ability to learn and follow processes
- Ability to work in a fast-paced environment with tight deadlines and shifting priorities.
- Active listener and good team collaborator.
- Basic Microsoft Excel skills
- PC proficient
- Prior inbound/outbound phone call experience preferred
- Not required, but a plus: Knowledge of automotive parts
Technical Requirements:
- The ability to attend daily virtual meetings with our US-based team with video and audio
- capability.
- High-speed internet connection.
Location : Remote
Shift Timing : Monday – Friday 8:00AM-5:00PM EST
Benefits
- aid Time Off
- 100% Remote / Work From Home
- Training & Development
- Performance Bonus
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