Job Description
- Strong organizational and prioritization skills.
- Excellent communication and interpersonal abilities.
- Ability to work effectively in a fast-paced environment.
- A collaborative mindset and team-player abilities.
- Proactive problem-solving skills.
- Proven leadership experience in gambling or customer support.
- Strong leadership and team management skills.
- Proficiency in customer support tools and technology.
- Analytical skills for data-driven strategic planning.
- Knowledge of industry regulations and best practices.
- Advanced level of English (written and spoken).
Growe welcomes those who are excited to:
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Oversee daily operations, ensuring agent productivity and adherence to schedules;
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Work with agents to provide real-time support and constructive feedback on performance;
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Lead team meetings to share updates and reinforce training objectives;
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Address escalated customer issues and manage emergency ticket handling when required;
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Monitor customer interactions to maintain compliance with quality standards;
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Track performance metrics, such as response and resolution times, to ensure efficiency;
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Collaborate with other teams on projects aimed at improving support operations;
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Manage project timelines, deliverables, and outcomes to support organizational goals;
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Provide regular updates to senior management on support operations and project progress.
We need your professional experience:
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Proven experience in a leadership role within the gambling industry or in customer support department;
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Strong leadership and team management skills;
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Proficiency in customer support tools and technology;
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Analytical skills for data-driven strategic planning;
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Knowledge of industry regulations and best practices;
- Advanced level of English (written and spoken).
We appreciate if you have those personal features:
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Strong organizational and prioritization skills to meet deadlines;
- Excellent communication and interpersonal abilities;
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Ability to work effectively in a fast-paced environment and handle pressure;
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A collaborative mindset with excellent team-player abilities;
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Proactive problem-solving skills to address complex issues promptly.
We are seeking those who align with our core values:
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GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals;
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DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success;
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BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.
