Deployment Engineer

We’re on a mission to make knowledge work faster and more humane. We believe that AI will fundamentally transform how people work. In the future, everyone will work in tandem with expert AI assistants who find knowledge, create and synthesize information, and execute work. These assistants will free people up to focus on the higher-level, creative aspects of their work.

We’re building a system of intelligence for every company in the world. On the surface, you can think of it as Google + ChatGPT for the enterprise. Under the hood, our platform is the connective tissue between AI and knowledge. It brings all of a company’s knowledge together, understands it at a deep level, provides industry-leading search relevance over it, and connects it to generative AI agents and applications.

Glean was founded by a seasoned team of former Google search and Facebook engineers who saw a need in the enterprise space for their technical depth and passion for AI. We’re a diverse team of curious and creative people who want to help each other get big things done—so we can help other teams do the same. 

We're backed by some of the Valley's leading venture capitalists—including Sequoia, Kleiner Perkins, Lightspeed, and General Catalyst—and have assembled a world-class team with senior leadership experience at Google, Slack, Facebook, Dropbox, Rubrik, Uber, Intercom, Pinterest, Palantir, and others.

You will be the primary deployment engineer for all new customer deployments in our SaaS environment or the customer’s cloud tenant.

• Based on work orders and specifications from our Sales and Solutions Engineering team, deploy Glean instances for customers.
• Transition Glean instances to or from customers as required.
• Ensure all deployment automations, pipelines, and connectors are implemented fully so the customer’s first product experience is superior.
• Coordinate any customer-required actions to fix configuration or technical issues with your Solutions Engineering partner.
• Troubleshoot any technical issues at any level (cloud infra, networking, storage, application) of the instance to identify root causes, directly fix, raise PR’s for fixes, or escalate to engineering teams when needed.
• When not deploying customer instances, streamline and improve the automation of routine steps and collaborate with product & engineering teams to drive features and automation that will scale the deployment process.
• Track and manage all deployments, including detailed tasks and their status for all stakeholders.
• Decommission and dispose of Glean instances when required.
• Update and suggest improvements to deployment-related documentation.