Energy Customer Support Specialist (French Speaker)
7 Months ago • 2 Years +
Job Description
Tesla seeks a Customer Support Specialist fluent in French and English to join its Energy team in Amsterdam or Berlin. This role involves acting as the primary point of contact for customers and installers regarding Tesla Powerwall, a home battery system. Responsibilities include providing technical and general support via phone and email, troubleshooting issues, escalating complex problems, accurately documenting interactions in CRM systems, and ensuring high customer satisfaction. The ideal candidate will possess strong communication, problem-solving, and time-management skills, along with experience in a customer support environment (technical experience is a plus).
Must Have:
- 2+ years customer support experience
- Excellent English & French communication
- Technical support skills (plus)
- CRM system familiarity
- Problem-solving and time management
What to ExpectWhat You’ll Bring
Tesla is looking for a customer-focused, experienced and motivated Energy Customer Support Specialist to join our Energy team in Amsterdam or Berlin. If you love helping people, are customer-centric and technically skilled, we would love to meet you. As a Customer Support Specialist, you will act as the first point of contact for our customers and installers, provide product information, answer questions and resolve any problems that our customers and installers might face. You’ll mainly provide customer support for our home battery, the Powerwall. Tesla’s Powerwall is a home battery designed to store energy from solar or the grid, so our customers can use the energy anytime they want – at night or during an outage.
What You’ll Do- Provide the highest level of verbal and written (technical) customer support via telephone and email systems
- Evaluate the needs of customers & installers and work in a creative, proactive manner to resolve technical and general support enquiries for our Energy products
- Determine the best course of action for all support activities Communicate customer & installer concerns escalation team and others as necessary to resolve issues
- Accurately record issues and data into CRM/Support Systems
- 2+ years of experience in a customer support role, experience in a technical environment is considered a plus
- Excellent written and verbal communication in English and French
- Ability to multi-task, prioritize, and manage time effectively
- Familiarity with Customer Relationship Management systems and practices
- Follow oral and written instructions with attention to detail
- Establish and maintain positive, cooperative, working relationships
- Work in a team-based environment and achieve common goals
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