Experienced Dealer

2 Months ago • 1 Years +

Job Summary

Job Description

Grosvenor Casino is seeking an experienced dealer to deliver outstanding customer service through live gaming experiences. The role involves acknowledging and assisting customers, understanding game payouts, connecting with new customers, and following guidance to meet table demand while prioritizing safer gambling. The ideal candidate will have a fantastic attitude, an engaging personality, and at least one year of experience in a licensed casino. They must also hold a Personal Functional Licence, be a team player, and be flexible to work any time of the day, including nights, weekends, and bank holidays. Applicants must be 18+ and have the right to work in the UK.
Must have:
  • A fantastic attitude and engaging personality
  • Minimum 1 year casino dealing experience (Blackjack & Roulette)
  • Holder of a Personal Functional Licence (PFL)
  • Collaborative team player
  • Open to work any time of day, including weekends and holidays
  • Must be 18+ and have right to work in the UK

Job Details

Company Description

Grosvenor Casino, Blackpool, FY4 1BB

As a skilled dealer, you will demonstrate expertise in delivering outstanding customer service through live gaming experiences.

As a valued team member, you'll receive a number of benefits:

* £12.31 hourly rate
* A share of uncapped tips
* Premium pay allowance after midnight (£1 per hour)
* Paid breaks
* 50% off food and soft drinks across all Grosvenor Casino & Mecca Bingo venues
* Staff Room with Pool Table, Darts Board, Kitchen Facilities, Sky TV, Comfortable Chairs, Kitchen Facilities, Free Cheese and Ham Toasties.
* Industry-leading employee rewards platform. Enjoy savings on travel, restaurants, shopping and more!
* Monthly & Yearly Staff awards, Christmas Function at no cost
* Fun and Exciting In house team competitions
* Employee Assistance programme and access to in-venue mental health first aiders / 24 hour anonymous helpline
* NEST pension
 

Job Description

We are Grosvenor Casinos and we are on a journey to become the UKs most loved casinos. Our venues sit at the heart of their communities, offering a space for people to play, have fun, relax with friends and enjoy our fabulous food, drink and entertainment.

We are on an exciting journey of growth and it's the ideal time to join us.

As an experienced dealer you will:

Acknowledge, welcome and assist customers in gaming
Understand the games, payouts and who are our high value members
Connect with first time customers, explaining how the games are run
Follows guidance from the CADS, gaming supervisor to meet table demand and deliver fantastic service on the gaming floor
Be aware and hold as a high priority; safer gambling - looking out for signs of customers that display problem gambling & inform a manager

Qualifications

* A fantastic attitude, an engaging personality
* Ideally a minimum of 1 Years experience in a Licenced Casino (Dealing both Blackjack & Roulette)
* Holder of a PFL (Personal Functional Licence)
* Collaborate and work as part of the wider casino team - a team player
* Live our values of Service, Teamwork, Ambition, Responsibility and Solutions
* Have the flexibility and be open to work any time of the day, including nights, weekends & bank holidays
* Applicants must be 18+ & have right to work in the UK

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About The Company

We're better known for our brands, Mecca Bingo and Grosvenor Casinos. With around 140 retail locations, we're one of the biggest gaming companies across the UK. Our ambition is to become a £1 billion revenue international gaming company by 2023. Our focuses are to create a compelling multi-channel offering to our customer, build digital capability and scale, continuously evolve our venues, improve our customer experience and be committed to safe and fair gaming.

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