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Game Operations - QA and Publishing

Federal Territory Of Kuala Lumpur, Malaysia (On-site)

Game Operations - QA and Publishing

1 Month ago • All levels • Localization

About the job

3 skills required for this role

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live-operations

cross-functional

lqa

Job Description

This role involves managing the daily operations of a gaming product, encompassing configuration, quality assurance, live monitoring, bug/hack handling, and operational evaluation. Responsibilities include coordinating QA tasks across multiple offices, collaborating with global stakeholders to resolve issues, executing content localization (English to Bahasa Melayu), conducting LQA, planning and executing player engagement campaigns in Singapore, Malaysia, and the Philippines (including in-game events and promotion), investigating product performance and user behavior, and handling other ad-hoc tasks. Prior QA or live operations experience is preferred, but fresh graduates are welcome.

Must have:

QA or live operations experience (preferred)
Passion for gaming & knowledge of Malaysian gaming market
Native Bahasa Melayu speaker, proficient English
Attention to detail & analytical skills
Project management skills
Content localization & LQA

Good to have:

Proficiency in Chinese

Job Description

Operate and maintain the daily operations of the gaming product from configuration, quality assurance, live monitoring and handling (including bugs and hacks), to operational evaluation
Coordinate configuration & QA tasks across different offices
Collaborate with both local and global stakeholders to resolve product-related issues
Execute content (both out and in-game items, local events) localization from English to Bahasa Melayu and conduct Localization QA (LQA) to ensure localization quality
Basic planning and execution of campaigns in Singapore, Malaysia and Philippines to engage players and improve activeness, This includes in-game event planning, config creation, and collaboration with other offices for promotion plan and material production and performance review
Support in-depth investigation execution into product health performance and local user behavior through local research such as interviews & FGD
Deliver aligned results over other product-related ad hoc tasks as required

Job Requirements

Prior experience in QA or live operations in a tech company is preferred; Fresh graduates are welcomed to apply too
Passionate about games with basic knowledge of the gaming industry in Malaysia, preferably being familiar with popular games in the market
Native Bahasa Melayu speaker with proficient English reading, writing and communication skills to effectively collaborate with cross-functional teams
Highly attentive to details with proven track record in meticulous and analytical work
Demonstrated project management skills to effectively manage multiple tasks
Proficiency in Chinese language is a plus

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About The Company

Garena

62 Active Jobs

Garena is a leading global online games developer and publisher. Free Fire, its self-developed mobile battle royale title, was the most downloaded mobile game in the world in 2019, 2020, and 2021, according to data.ai, previously known as App Annie.

Garena is run by passionate gamers and has a unique understanding of what gamers want. It exclusively licenses and publishes hit titles from global partners – such as Arena of Valor and Call of Duty: Mobile – in selected markets globally. Garena champions social and entertainment experiences through games, enabling its communities to engage and interact. Garena is also a leading esports organiser and hosts some of the world’s biggest esports events.

Garena is a part of Sea Limited (NYSE:SE), a leading global consumer internet company. In addition to Garena, Sea’s other core businesses include its e-commerce arm, Shopee, and digital financial services arm, SeaMoney. Sea’s mission is to better the lives of consumers and small businesses with technology