Giver Specialist

4 Months ago • All levels

Job Summary

Job Description

The Giver Specialist is responsible for providing excellent customer service to givers, assisting them in their giving journey, identifying and resolving technical issues, and collaborating with other teams within the Church. The role involves troubleshooting complex giver issues, managing giver records, and preparing giver statements. The specialist also identifies technical issues, supports givers of YouVersion Bible App, and collaborates with other teams to resolve the issues. The goal is to reach people for Christ by offering world class customer service and helping them to live out their generosity. This position supports the church's mission and values, providing a respectful and kind environment for all.

Must have:

Provide excellent customer service with passion.
Ability to self-motivate and solve problems.
A gifted communicator, both written and spoken.
Detail-oriented with complex process explanation.
Adapt to changes and new responsibilities.
Collaborate and work independently.
Coordinate project activities and track progress.
High School Diploma or GED

Perks:

Paid parental leave.
Generous paid leave for vacation and sick time.
Innovative and comprehensive Medical, Dental, and Vision insurance.
Life insurance policy provided at 2x annual salary.
Short-Term and Long-Term disability coverage.
Comprehensive wellness and mental health benefits.
Generous 401(k) retirement plan.
$160 annually in development dollars.
Casual dress and work environment.

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Job Details

The Giver Specialist is primarily responsible for providing excellent customer service to our givers. The role will graciously and joyfully assist givers in their giving journey, champion giver needs, help identify technical issues impacting givers, and collaborate with our partners for resolution. The role will also collaborate with other teams within the Church to ideate and execute advancements for giving and manage the progress of bug fixes. Additionally, the role is responsible for collaborating with and supporting the YouVersion Donor Development team. The Giver Specialist utilizes their skillset to deliver outcomes that align with the direction of their team to further Life.Church’s mission and to reach people for Christ.

You care deeply for people and want them to live out the generosity already inside of them by providing world class customer service. Life.Church cares about people the same way you do! We know that every individual is precious to God and we want to foster their spirit of generosity by treating them with respect, patience, and kindness as they seek assistance with the giving process. That’s why we’re looking for someone like you. Someone who knows the giver matters more than the gift!

At Life.Church, we exist to lead people to become fully devoted followers of Christ. It’s been our mission since 1996 and has guided us every day. Leading people isn’t just an expectation; it’s a necessity. It’s a cornerstone of our culture. That's why we’re always seeking leaders—leaders like you—to bring your skills to life. We are one church meeting in multiple locations, and we want to help you become the person God made you to be.

What You’ll Do

Own giver support for the YouVersion Bible App through incoming calls and ticketing system
Troubleshoot to resolve complex giver issues
Manage giver records to ensure accuracy
Prepare and disburse routine giver statements
Understand the various ways people give to YouVersion to support local and international givers
Identify technical issues, troubleshoot, and alert appropriate team members
Collaborate with other teams in the Church to ideate and solve YouVersion Giver issues
Rotate weekend support with other Giving Operations team members
Assist in providing excellent customer service to our Life.Church givers
Assist with solving complex Life.Church giver issues as needed
Support other Giving Operations team members as needed

Skills Needed to Succeed

Joyfully and passionately provide excellent customer service
Ability to self-motivate, make independent decisions, and solve problems
A gifted communicator; in writing, on the phone, and in person
Detail-oriented with a knack for explaining complex processes
Have the flexibility to adapt to changes and take on new responsibilities as the organization grows
Able to both collaborate with others and work independently
Able to coordinate project activities, track progress, and deliver timely updates to leaders
High School Diploma or GED

Benefits We Offer

・ Paid parental leave, including maternity, paternity, and adoption leave.

・ Generous employer-paid leave for the use of vacation, sick time, and other qualifying reasons.

・ Innovative and comprehensive Medical, Dental, and Vision insurance that provides team members with useful resources and savings to navigate their holistic health.

・ Life insurance policy provided for all staff members at 2x annual salary at no cost. Additional life insurance coverage is available to purchase.

・ Short-Term and Long-Term disability is covered at 100% for full-time qualified staff members.

・ Comprehensive wellness and mental health benefits allow staff to proactively invest in their physical and emotional health.

・ Generous 401(k) retirement plan allowing a team member to have up to 12.5% (including employee contribution, employer match, and employer discretionary contribution) contributed into their account in their first year. It doesn’t stop there—the more years on staff, the greater the investment!

・ $160 annually in development dollars for team members to invest in their professional growth.

・ Casual dress and work environment.

・ And much more!

Our Beliefs, Culture, and Commitment to Diversity

At Life.Church, every staff member, and intern is a minister and is expected to engage in the church's ministry fully. We consider ministry readiness and an individual’s capacity to represent Life.Church’s beliefs as a minister during the selection process for all staff and intern positions. An essential function within every position held by a staff member or intern at Life.Church is to uphold and represent the beliefs of Life.Church. Learn more about what we believe at Life.Church.

While we unite around our mission, we know unity doesn’t mean uniformity. Our calling is too great, and our mission is too important not to be intentional about strengthening our team through diversity. We know that diverse perspectives in race, ethnicity, background, age, and gender are essential to reaching the world for Christ. To learn more about how we strengthen our team through diversity, visit our careers page.

All data collected in our application process, from resume collection to application questions, is used for recruitment purposes only.