Global Client Manager (Mandarin Speaking)

Opportunity

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

What We Offer

Reporting to the Vertical Lead, the role is expected to manage and develop the global/regional/local business relationships and performance including growing Share of Wallet for parts of the customer supply chain. Both from existing customers, organically and via acquisitions from the market.

Key Responsibilities

Client Strategy and planning

• Manage and develop the relationship with the sub-entity of the contractual customer in line with Maersk/global strategy

• Develop global KAM community to support growth globally

• Develop global/local value proposition to be included on the global tender

• Develop global/local business plan for increasing overall supply chain Share of Wallet and position Logistic & Services products

• Grow global/local presence across products with the sub-entity of the customer through new opportunities–also through sub-suppliers.

• Define the global/local value proposition and work closely with global/regional/local product and KAM organization to grow and deliver revenue growth supporting product P&L

• Develop account business plans that encompass ocean as well as Logistic & Services products on global scale (where relevant)

• Define the global value proposition and work closely with product/solutions to build E2E solutions supporting revenue growth across products (where relevant)

Responsible for Customer Satisfaction

• Support the overall customer experience and support global value proposition

• Organize and connect the global Maersk team across functions, products and area for overall customer experience (where relevant)

Deliver client profitability as per budget

• Ensure successful business onboarding and contract compliance

Customer Relationship

• Position Maersk towards the global/regional/local influencers of the global tender success and towards local decision makers on country relevant products

• Position Maersk for access to the right stakeholders, influencers and decision makers throughout the customer organisation (where relevant)

• Hunt and grow our footprint with new logos or growing our SOW with existing customers from an L&S perspective - live our integrator vision

We are looking for

• Logistics expertise

• Supply chain expertise (to optimize SOW across products), insight selling, connectors (stakeholder management, influencing skills)

• High-level product understanding including how it solves different customer pains

• Strategic influencing

• Negotiation skills/procurement tactics

• Strategic partnering, financial acumen, matrix management, value co-creator, presentation skills

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
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