Global Product Operations Lead - AI Tools

About ByteDance Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content. Why Join Us Creation is the core of ByteDance's purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible. Together, we inspire creativity and enrich life - a mission we aim towards achieving every day. To us, every challenge, no matter how ambiguous, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At ByteDance, we create together and grow together. That's how we drive impact-for ourselves, our company, and the users we serve. Join us. About the team Our team focuses on the product operations of developer tools, primarily AI coding products, designed to support both professional developers and coding-enthusiastic consumers. The core product integrates IDE and AI capabilities, leveraging IDE functionalities to enhance AI-assisted development efficiency. Key Responsibilities: -Product Operation Strategy: Develop and implement strategies to enhance product awareness and technical influence through events, content, and DevRel. Gather user feedback to drive product optimization. -User Growth Strategy: Collaborate with cross-functional teams (e.g., SA, R&D) to design and execute growth strategies for customers and developers, focusing on achieving product growth KPIs. -Product Experience Governance: Create frameworks to measure and govern product experience, leveraging both qualitative and quantitative data. Partner with product teams to optimize the developer experience and meet experience-related KPIs. -Data Analysis & Dashboard Creation: Build and maintain data dashboards, track user behavior, and analyze data to inform product and operational improvements. -Service Optimization: Enhance developer support services (training, documentation, work order/on-call support) through internal efforts and cross-functional collaboration, prioritizing user experience.

Minimum Qualifications: -Bachelor's degree or higher with relevant experience in developer-focused product growth. -Proven ability to formulate and execute product operation and user growth strategies, with a strong sense of ownership and accountability. -Solid experience in data analysis, using data to identify issues, drive optimization, and adjust operational strategies. -Cross-Functional Collaboration: Strong communication and teamwork skills, with experience collaborating across product managers, solution architects, and R&D teams to drive initiatives. -High execution capacity, able to move projects from concept to delivery with attention to detail and strong follow-through. -Experience optimizing support services like training, documentation, and technical support for developer users. Preferred Qualifications: -Experience in toB/toD developer operations, R&D tools, AI product operations, or similar technical domains. -Ability to build and interpret complex data dashboards and metrics to improve product and operational performance. -Demonstrated curiosity and eagerness to stay ahead of industry trends, constantly seeking to improve processes and outcomes. ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too. ByteDance Inc. is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/cdpT2