Head of Engagement Management, Gen AI

2 Months ago • 6 Years + • Research Development • $184,000 PA - $230,000 PA

Job Summary

Job Description

As the Head of Engagement Management, you will be responsible for establishing customer relationships, identifying new project opportunities, driving revenue, and maintaining quality standards. You will work closely with Scale’s Gen AI customers, managing end-to-end engagements. You will be the point of contact for Scale’s Gen AI customers, advocating for customer data leaders and engineering teams. This role involves managing operational processes, overseeing onboarding and execution of new data projects, and leading a team of Engagement Managers. You will need to understand the ML training lifecycle and build relationships with technical customers, ensuring project execution aligns with customer expectations. A blend of operations and customer management is key to success in this role.
Must have:
  • 6+ years of work experience
  • 2+ years of experience managing a team
  • Technical background (CS, Economics, Statistics, Engineering or STEM field)
  • Track record in B2B client facing roles
  • Ability to understand the ML training lifecycle
  • Great cross-functional experience and collaborative ability
  • Excellent verbal and written communications
  • Track record of structured, analytics-driven problem solving
  • A history of diligence and organization
  • An action-oriented mindset
Good to have:
  • Experience with reading SQL and/or another database language
  • Graduate degree (PhD, MS) in a STEM field
  • Work experience in a high-growth environment
Perks:
  • Comprehensive health, dental and vision coverage
  • Retirement benefits
  • Learning and development stipend
  • Generous PTO
  • Commuter stipend (may be eligible)

Job Details

Scale's customer base is growing exponentially, and you will be on the front lines of ensuring that these customers become passionate, lifelong Scale partners. As a member of our Engagement Management team, you’ll be accountable for establishing customer relationships, identifying new project opportunities, driving revenue, hitting delivery SLAs, and maintaining quality standards. You will work closely with Scale’s Gen AI customers, owning end-to-end engagements from identifying new opportunities through overseeing operations and delivery of all ongoing projects. 

You are the forefront of Scale’s contact with our Gen AI customers, working with and being an advocate for customer data leaders and engineering/operations teams. You have a strong interest in and understanding of how high-quality data can influence the development of Gen AI models. You are the voice of the customer, responsible for the execution of customer projects. Within Scale, you will work cross-functionally with Operations, Delivery, Finance, Product and Leadership to ensure that project execution and delivery is aligned with customer expectations.

The blend of operations and customer management needed to drive our most important outcomes make this a unique and exciting role at the heart of Scale’s GenAI operations. The ideal candidate is customer-driven, analytical, outcome-focused, data-oriented, and above all someone who drives and inspires results.

You will:

  • Build and drive some of our most critical operational processes: the consistent, on-time delivery of Scale product and services, and revenue consumption for our customers
  • Manage the long-term health of customers by identifying areas of risk or concern and advocating for them within Scale
  • Review, track and improve operational performances and be obsessed with continuous improvement
  • Oversee on-boarding and successful execution and ramp for new data projects
  • Work directly with customer's engineering teams on project scoping, implementation and resolving blockers, partnering when needed with customer-facing MLEs and Field Engineering at Scale
  • Create an effective feedback loop between the front line, product, strategy, and customers
  • Lead a high performing team of Engagement Managers

Ideally, you’d have:

  • 6+ years of work experience, with experience in consulting or as a technical product or program management role in industry 
  • 2+ years of experience managing a team
  • A technical background (education or professional experience with CS, Economics, Statistics, Engineering or STEM field)
  • A proven track record in B2B client facing roles and building and expanding client relationships
  • Ability to understand the ML training lifecycle and build great relationships with technical customers
  • Great cross-functional experience and collaborative ability
  • Excellent verbal and written communications
  • A track record of structured, analytics-driven problem solving
  • A history of diligence and organization across multiple work streams
  • An action-oriented mindset that balances creative problem solving with the scrappiness to ultimately deliver results

Nice to have:

  • Experience with reading SQL and/or another database language
  • Graduate degree (PhD, MS) in a STEM field
  • Work experience in a high-growth environment

Compensation packages at Scale for eligible roles include base salary, equity, and benefits. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position, determined by work location and additional factors, including job-related skills, experience, interview performance, and relevant education or training. Scale employees in eligible roles are also granted equity based compensation, subject to Board of Director approval. Your recruiter can share more about the specific salary range for your preferred location during the hiring process, and confirm whether the hired role will be eligible for equity grant. You’ll also receive benefits including, but not limited to: Comprehensive health, dental and vision coverage, retirement benefits, a learning and development stipend, and generous PTO. Additionally, this role may be eligible for additional benefits such as a commuter stipend.

Please reference the job posting's subtitle for where this position will be located. For pay transparency purposes, the base salary range for this full-time position in the locations of San Francisco, New York, Seattle is:

$184,000 - $230,000 USD

PLEASE NOTE: Our policy requires a 90-day waiting period before reconsidering candidates for the same role. This allows us to ensure a fair and thorough evaluation of all applicants.

About Us:

At Scale, we believe that the transition from traditional software to AI is one of the most important shifts of our time. Our mission is to make that happen faster across every industry, and our team is transforming how organizations build and deploy AI.  Our products power the world's most advanced LLMs, generative models, and computer vision models. We are trusted by generative AI companies such as OpenAI, Meta, and Microsoft, government agencies like the U.S. Army and U.S. Air Force, and enterprises including GM and Accenture. We are expanding our team to accelerate the development of AI applications.

We believe that everyone should be able to bring their whole selves to work, which is why we are proud to be an inclusive and equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity or Veteran status. 

We are committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at accommodations@scale.com. Please see the United States Department of Labor's Know Your Rights poster for additional information.

We comply with the United States Department of Labor's Pay Transparency provision

PLEASE NOTE: We collect, retain and use personal data for our professional business purposes, including notifying you of job opportunities that may be of interest and sharing with our affiliates. We limit the personal data we collect to that which we believe is appropriate and necessary to manage applicants’ needs, provide our services, and comply with applicable laws. Any information we collect in connection with your application will be treated in accordance with our internal policies and programs designed to protect personal data. Please see our privacy policy for additional information.

Similar Jobs

Flexera Software - Product Owner

Flexera Software

Tel Aviv-Yafo, Tel Aviv District, Israel (Hybrid)
1 Month ago
fuse games - Senior Game Developer

fuse games

İstanbul, Türkiye (On-Site)
2 Months ago
Fluxon - Senior Technical Project Manager

Fluxon

Poland (Remote)
1 Month ago
Team Liquid - Project Manager (Agency)

Team Liquid

Jakarta, Indonesia (On-Site)
1 Month ago
Forescout Technologies  Inc  - Sr. Software Engineer

Forescout Technologies Inc

Dallas, Texas, United States (Hybrid)
3 Months ago
Sony Interactive Entertainment - Learning & Development Specialist (AI Talent Development & Training Program Lead)

Sony Interactive Entertainment

Tokyo, Japan (On-Site)
3 Months ago
bytedance - Research Scientist Intern (Doubao (Seed) - Machine Learning System) - 2025 Summer (PhD)

bytedance

San Jose, California, United States (On-Site)
8 Months ago
bytedance - Research Scientist in Generative AI Graduate (Intelligent Creation)

bytedance

San Jose, California, United States (On-Site)
2 Weeks ago
Eqvilent - ML Engineer

Eqvilent

(Remote)
1 Month ago
Scale AI - Machine Learning Research Scientist/ Engineer, Agents

Scale AI

San Francisco, California, United States (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Aristocrat - Senior Associate Product Manager

Aristocrat

Barcelona, Catalonia, Spain (Hybrid)
4 Weeks ago
Diligent Corporation - Solution Architect (Service Cloud)

Diligent Corporation

Vancouver, British Columbia, Canada (On-Site)
1 Month ago
Patreon - Senior iOS Engineer

Patreon

San Francisco, California, United States (Hybrid)
3 Months ago
Univision - Senior Product Manager, Gamification

Univision

Mexico City, Mexico (On-Site)
1 Month ago
Mozilla - Impact Communications Strategist

Mozilla

Germany (Remote)
1 Month ago
flix interactive - Senior Technical Artist

flix interactive

United Kingdom (Remote)
1 Month ago
AliveCor - Quality Systems Specialist

AliveCor

Bengaluru, Karnataka, India (On-Site)
1 Month ago
Moloco - Data Scientist II, Growth Analytics

Moloco

London, England, United Kingdom (On-Site)
1 Month ago
Icon Creative - Intermediate Asset Finaler

Icon Creative

Vancouver, British Columbia, Canada (On-Site)
2 Months ago
Postman - Senior Engineer, Postbot

Postman

Bengaluru, Karnataka, India (Hybrid)
2 Months ago

Get notifed when new similar jobs are uploaded

Jobs in San Francisco, California, United States

Apple - Technical Data Analyst/Engineer, WW Sales BPR

Apple

Cupertino, California, United States (On-Site)
1 Week ago
Figma - Researcher, Rapid Research

Figma

San Francisco, California, United States (Remote)
2 Weeks ago
Morning Star - Senior Application Security Architect

Morning Star

Chicago, Illinois, United States (Hybrid)
1 Month ago
Everi - Software Developer IV

Everi

Las Vegas, Nevada, United States (Hybrid)
2 Weeks ago
Riot Games - Staff Software Engineer, Gameplay Systems

Riot Games

Los Angeles, California, United States (On-Site)
2 Months ago
Marsh McLennan - Insurance Associate

Marsh McLennan

Las Vegas, Nevada, United States (Hybrid)
1 Month ago
Qualcomm - Sr. Staff Design Engineer (Low Power)

Qualcomm

Santa Clara, California, United States (On-Site)
1 Month ago
Open Systems Technologies - Delivery Driver

Open Systems Technologies

Issaquah, Washington, United States (On-Site)
1 Week ago
Poppulo - Strategic Engagement Lead

Poppulo

Denver, Colorado, United States (On-Site)
1 Month ago
Evolution  - In Studio Game Presenter (Retail Alternative)

Evolution

Atlantic City, New Jersey, United States (On-Site)
1 Week ago

Get notifed when new similar jobs are uploaded

Research Development Jobs

Postman - Senior Backend Engineer - AI / LLM Code

Postman

San Francisco, California, United States (Hybrid)
2 Months ago
Tellius - Applied AI Lead

Tellius

(Remote)
1 Month ago
PayPal - MTS 1, Machine Learning Scientist

PayPal

Bengaluru, Karnataka, India (Hybrid)
1 Month ago
ElevenLabs - GTM AI Automations Engineer

ElevenLabs

United Kingdom (Remote)
2 Months ago
Cricketpedia - AI Engineer

Cricketpedia

Gurugram, Haryana, India (Remote)
2 Years ago
Token Metrics - AI Prompt Engineer

Token Metrics

Medellín, Antioquia, Colombia (Remote)
7 Months ago
Scale AI - SEAL Research Scientist, Frontier Risk Evaluations

Scale AI

San Francisco, California, United States (On-Site)
2 Months ago
zoox - Principal Machine Learning Engineer

zoox

Foster City, California, United States (On-Site)
8 Months ago
PlayStation Global - Staff Machine Learning Engineer, Anomaly Detection

PlayStation Global

London, England, United Kingdom (Hybrid)
8 Months ago

Get notifed when new similar jobs are uploaded

About The Company

New York, United States (On-Site)

San Francisco, California, United States (On-Site)

San Francisco, California, United States (On-Site)

San Francisco, California, United States (On-Site)

San Francisco, California, United States (On-Site)

San Francisco, California, United States (On-Site)

San Francisco, California, United States (On-Site)

San Francisco, California, United States (On-Site)

San Francisco, California, United States (On-Site)

View All Jobs

Get notified when new jobs are added by Scale AI

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug