Hub Relations Coordinator

2 Months ago • All levels

Job Summary

Job Description

As a Hub Relations Coordinator at Blink Health, you will be responsible for a variety of tasks to support patients. Your duties will include patient outreach for enrollment, benefits coordination, and insurance verification. You will also provide patient care, triage to a pharmacist when necessary, and handle phone calls to resolve issues with patients, doctors, and insurers. You'll be documenting all call information, utilizing proper escalation channels, and researching information as needed. You will work collaboratively with various teams to meet patient needs and contribute to the company's mission of making prescriptions accessible and affordable.
Must have:
  • High school diploma or GED required, Bachelor’s degree strongly preferred
  • Customer service or inbound call center experience required
  • Strong verbal and written communication skills
Perks:
  • Health Benefits
  • 401 K
  • Holiday pay
  • Overtime eligible
  • Casual dress code
  • Free Snacks

Job Details

Company Overview:

Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody.  Our two primary products – BlinkRx and Quick Save – remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients. 

BlinkRx is the world’s first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications. Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform. With BlinkRx, never again will a patient show up at the pharmacy only to discover that they can’t afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn’t have the medication in stock. 

We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us!

Company Overview:

Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody.  Our two primary products – BlinkRx and Quick Save – remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients. 

BlinkRx is the world’s first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications. Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform. With BlinkRx, never again will a patient show up at the pharmacy only to discover that they can’t afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn’t have the medication in stock. 

We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us!

Responsibilities:

  • Perform patient outreach to conduct patient enrollment, benefits coordination, financial assistance assessment, insurance verification and arrange delivery
  • Provide patient care to accurately support pharma programs and triage to a pharmacist when required
  • Place outbound phone calls to resolve routine and new issues with patients, doctors and insurers
  • Document all call information and data discovery according to operating procedures
  • Utilize proper escalation channels to meet patient needs & resolve open issues
  • Research required information using available resources
  • Maintain confidentiality of patient and proprietary information
  • Perform all tasks in a safe and compliant manner that is consistent with corporate policies as well as State and Federal laws
  • Work collaboratively and cross-functionally between management, the Missouri-based pharmacy, compliance and engineering

Requirements:

  • High school diploma or GED required, Bachelor’s degree strongly preferred
  • Customer service or inbound call center experience required
  • Appropriate industry experience is necessary
  • Strong verbal and written communication skills
  • Sound technical skills, analytical ability, good judgment, and strong operational focus
  • A passion for providing top-notch patient care
  • Ability to work with peers in a team effort and cross-functionally
  • Strong technical aptitude and ability to learn complex new software
  • Full time position, on-site in Pittsburgh

Location/Hours

  • Shifts: This is a full-time, 40-hour per week role. 3 shift options are available :
    • Rotating shifts between 8 AM – 4 PM CST, Monday – Friday OR
    • 11::00 AM - 7:00 PM CST, Monday - Friday EST (fixed shift) OR
    • 12:00 AM - 8:00 PM CST , Monday - Friday EST (fixed shift)
  • All shifts require a rotational Saturday shift 8:00 AM - 4:00 PM CST
    • There will be a required shift during the 8 week training period of 9 AM - 5 PM CST
  • Onsite full time position, located at 400 South Woods Mills Rd, Suite 100, Chesterfield MO

Perks:

  • Health Benefits, 401 K
  • Holiday pay
  • Overtime eligible
  • Casual dress code
  • Free Snacks

Why Join Us:

It is rare to have a company that both deeply impacts its customers and is able to provide its services across a massive population.  At Blink, we have a huge impact on people when they are most vulnerable: at the intersection of their healthcare and finances. We are also the fastest growing healthcare company in the country and are driving that impact across millions of new patients every year.  Our business model not only helps people, but drives economics that allow us to build a generational company. We are a relentlessly learning, constantly curious, and aggressively collaborative cross-functional team dedicated to inventing new ways to improve the lives of our customers.

We are an equal opportunity employer and value diversity of all kinds. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Why Join Us:

It is rare to have a company that both deeply impacts its customers and is able to provide its services across a massive population.  At Blink, we have a huge impact on people when they are most vulnerable: at the intersection of their healthcare and finances. We are also the fastest growing healthcare company in the country and are driving that impact across millions of new patients every year.  Our business model not only helps people, but drives economics that allow us to build a generational company. We are a relentlessly learning, constantly curious, and aggressively collaborative cross-functional team dedicated to inventing new ways to improve the lives of our customers.

We are an equal opportunity employer and value diversity of all kinds. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Similar Jobs

Game pack studio - UI/UX Designer (Art-Focused)

Game pack studio

(On-Site)
2 Weeks ago
AI Fund - Senior Recruiter

AI Fund

Antioquia, Colombia (Hybrid)
3 Months ago
Uniswap Labs - User Acquisition Manager

Uniswap Labs

New York, United States (Remote)
2 Months ago
Visa - Implementation Analyst

Visa

Almaty, Almaty Region, Kazakhstan (Hybrid)
2 Months ago
HCL Tech - Obsolete-programmanager,strategy&planing

HCL Tech

Texas, United States (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

WebFX - Web Developer Internship

WebFX

Harrisburg, Pennsylvania, United States (On-Site)
9 Months ago
PwC - Expert AI Developer

PwC

Kraków, Lesser Poland Voivodeship, Poland (Hybrid)
9 Months ago
Riot Games - Senior Software Engineer - Data Foundations: Data Experiences and Automation

Riot Games

Los Angeles, California, United States (On-Site)
2 Months ago
Cognite - VP of Software Development

Cognite

Phoenix, Arizona, United States (Hybrid)
1 Month ago
Dentsu - Digital Analytics Specialist

Dentsu

Sofia, Sofia City Province, Bulgaria (Hybrid)
1 Month ago
bytedance - Organization Culture Business Partner - Advertising

bytedance

Singapore (On-Site)
3 Months ago
Playtech - Accounts Receivable Bookkeeper

Playtech

Cyprus (On-Site)
4 Months ago
Tesla - Automotive Mechatronics/Auto Mechanic

Tesla

Berlin, Berlin, Germany (On-Site)
5 Months ago
Make - Data Engineer

Make

Madrid, Community Of Madrid, Spain (On-Site)
2 Months ago
Square - Senior Services Account Executive

Square

Amsterdam, North Holland, Netherlands (On-Site)
4 Days ago

Get notifed when new similar jobs are uploaded

Jobs in Chesterfield, Missouri, United States

Tencent - Camera Designer

Tencent

Irvine, California, United States (On-Site)
1 Year ago
Sierra - Product & Engineering Operations

Sierra

San Francisco, California, United States (On-Site)
2 Weeks ago
OKX - Head of FinCrime, Internal Audit

OKX

New York, United States (On-Site)
2 Months ago
Vimeo - Principal Product Designer, Teams/ Collaboration

Vimeo

New York, United States (Remote)
1 Week ago
Adyen - Kotlin Engineer II

Adyen

Chicago, Illinois, United States (Hybrid)
2 Weeks ago
Rippling - Product Lead, Employee Experience

Rippling

New York, United States (On-Site)
2 Months ago
DraftKings - Player Development Executive

DraftKings

United States (Remote)
4 Days ago
Apple - Visual Merchandising 3D Producer

Apple

Cupertino, California, United States (On-Site)
1 Month ago
Zeeco, Inc. - Applications Engineer - Offshore

Zeeco, Inc.

Tulsa, Oklahoma, United States (On-Site)
1 Month ago
31st Union - Expert Core Engineer

31st Union

San Mateo, California, United States (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

Similar Category Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

About The Company

Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. Our two primary products – BlinkRx and Quick Save – remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients. BlinkRx is the world’s first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications. Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform.

Chesterfield, Missouri, United States (On-Site)

Pittsburgh, Pennsylvania, United States (On-Site)

Chesterfield, Missouri, United States (On-Site)

Pittsburgh, Pennsylvania, United States (On-Site)

Chesterfield, Missouri, United States (On-Site)

New York, United States (On-Site)

New York, United States (On-Site)

Pittsburgh, Pennsylvania, United States (On-Site)

New York, United States (On-Site)

Boise, Idaho, United States (On-Site)

View All Jobs

Get notified when new jobs are added by Blinkhealth

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug