Implementation Consultant - SIS
Job Summary
Job Description
The Implementation Consultant (IC) manages the implementation and training lifecycle for Anthology Student (SIS). Responsibilities include business process review, system configuration, end-user training, user acceptance testing, data validation, troubleshooting, and go-live support. The IC partners with cross-functional teams, documents business processes, plans integrations with other ERP systems, and provides post-go-live support. The role requires utilizing Anthology's implementation methodology, standard tools, and continuous learning for product updates. Approximately 25% travel is required.
Must have:
- Experience in software implementation/higher education
- Proficient in Microsoft Office 365
- Business process documentation skills
- Excellent written and verbal communication
- Teamwork and collaboration skills
- Fluency in English (CEF B2 or above)
Good to have:
- Bachelor's degree
- 3+ years SIS experience
- Financial Aid/Student Account experience
- Relational database management
- Data management tool experience (Power Query, Power Pivot)
- Experience with other software applications
5 skills required
Job Details
Description
Implementation Consultant
Remote - Colombia
*ONLY CVs SUBMITTED IN ENGLISH WILL BE CONSIDERED*
The Opportunity:
Anthology delivers education and technology solutions so that students can reach their full potential and learning institutions thrive. Our mission is to empower educators and institutions with meaningful innovation that’s simple and intelligent, inspiring student success and institutional growth.
The Power of Together is built on having a diverse and inclusive workforce. We are committed to making diversity, inclusion, and belonging a foundational part of our hiring practices and who we are as a company.
For more information about Anthology and our career opportunities, please visit www.anthology.com.
The Implementation Consultant (IC) is a subject matter expert and business process technologist who works as part of a team to manage the company’s entire implementation and training lifecycle for Anthology’s student information system (SIS), Anthology Student. Including participation in and/or conducting business process review, IC’s partner with team members across the Professional Services organization in the discovery, design, and ETL of the customer’s solution. The IC serves as the lead change agent and fosters excellent end-user experiences, builds streamlined business processes and workflows, maximizes existing platforms, and embraces modern technologies and methods.
Specific responsibilities will include:
- Participating in the full scope of implementations: analyzing the customer’s business processes, configuring the SIS to meet customer needs, conducting end-user training, leading user acceptance testing, validating of migrated data, troubleshooting issues, and providing go-live support
- Documenting current customer business processes to incorporate into successful solution design and identify gaps or areas of concern
- Partnering with other Anthology ERP (Enterprise Resource Planning) teams to strategically plan integration needs for customer’s SIS solution
- Serving as an advocate for the customer, assist in post go-live service calls to deliver continued support and optimization for customers that are live with Anthology Student
- Following the prescribed Anthology implementation methodology and using standard tools, understanding key activities and deliverables for customer engagements
- Engaging in continuous learning for product release readiness, including participating in internal User Acceptance Testing
- Contributing to continuous process improvement of implementation methodology and best practices, including participating in company initiatives that drive customer success
- This role requires approximately 25% travel
The Candidate:
Required skills/qualifications:
- Demonstrated experience conducting presentations, conducting one-on-one and/or on-the-job training, classroom training and/or online training
- Proficient in all Microsoft Office applications including O365, Excel, Word, and PowerPoint
- 2-5 years of experience working in project teams in software installation/implementation and/or higher education experience
- Understanding of business process documentation
- Ability to communicate well – written and orally, and converse via on-camera teleconference meetings
- Demonstrated ability to collaboratively work in teams comprised of members from multiple departments, as well as contributors from outside the organization
- Fluency in written and spoken English at CEF B2 level or above
Preferred skills/qualifications:
- Bachelor’s degree
- Adaptability to quickly learn modern technologies including ability to provide high-level explanations of other Anthology products and services beneficial for customer’s business success
- 3 or more years of Student Information System (SIS) experience or relevant experience working in project teams in software installation/implementation and/or higher education industry operations. Financial Aid and Student Account (Bursar) experience
- Relational database management including queries, reporting, and administration
- Previous experience working remotely
- Exposure to data management and transformation, or experience with data management tools such as Excel Power Query and Power Pivot and/or previous experience with other software applications such as database and reporting programs
This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time.
Anthology is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor.
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About The Company
Anthology delivers education and technology solutions so that students can reach their full potential and learning institutions thrive. Millions of students around the world are supported throughout their education journey via Anthology’s ecosystem of flagship SaaS solutions and supporting services, including the award-winning Blackboard® (LMS), Anthology® Student (SIS/ERP), and Anthology® Reach (CRM). Through the Power of Together, we are uniquely inspiring educators and institutions with innovation that is meaningful, simple and intelligent to help customers redefine what’s possible and create life-changing opportunities for people everywhere. www.anthology.com.
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