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iNOC Analyst,2

Karnataka, India (On-site)

iNOC Analyst,2

2 Months ago • Upto 2 Years • Administrative

About the job

1 skill required for this role

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account-management

Job Description

iNOC Analyst required to provide customer support, troubleshoot Windows, Mac, iOS and Android systems, monitor service availability, resolve problems and perform server administration. Experience in troubleshooting technical issues and customer service is a must.

Must have:

Customer Support
Troubleshooting Skills
Windows & Mac
Server Administration

Good to have:

Monitoring Systems
Cloud Systems
Problem Resolution
IOS & Android

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About the job

Job Title

iNOC Analyst,2

Job Description

Primary Responsibilities:

Customer Service and Support

Promptly, professionally, and courteously respond to and assist customers with technical issues and questions. Solve issues if possible. Create IT tickets and assign incoming requests to appropriate support teams. Identify and escalate urgent requests to the appropriate team. Identify potential systemic problems based on calls and volume. May include account management, ticket creation on customer’s behalf, process forms and approvals, guide users to appropriate resources, follow up with customers when necessary.

Product Support

Assist customers in troubleshooting Windows, Mac, iOS and Android operating systems on corporate and personal computers and mobile devices.

Enterprise / Cloud Systems Monitoring

Interface with various monitoring and alerting systems to monitor service availability, resource utilization and performance.

Problem Resolution / Escalation

Identify service availability issues and follow procedures to remedy or escalate to IT tech teams as necessary.

Server Administration

Perform Server administration services such as Checking application services, diskspace, and preparing for scheduled power outages and other tasks as needed. Perform system administrative tasks as requested by IT support teams.

Teamwork

Assist and encourage team members and serve as a backup to others when possible. Promote a working environment that respects individual values and dignity.

It is the policy of Dotdash Meredith to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the Company will provide reasonable accommodations for qualified individuals with disabilities.

#INDIA#

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