Über den Job
HOLOGATE sucht einen motivierten IT-Support-Mitarbeiter zur Verstärkung unseres Teams.
IT Support
Job Summary
Job Description
HOLOGATE is seeking a motivated IT Support Specialist to join their team. Responsibilities include providing support for hardware and software, troubleshooting system and network problems, diagnosing and resolving hardware and software errors, responding to incidents within agreed deadlines, working continuously on a task until completion, prioritizing and managing open cases simultaneously, and testing and evaluating new technologies. The ideal candidate will be fluent in German and English, have experience in 1st and 2nd level support, possess strong knowledge of common operating systems (Windows, macOS) and network technologies, and demonstrate excellent communication skills. Problem-solving skills, teamwork, and a structured approach are also essential.
Must have:
- Fluent in German and English
- 1st and 2nd level support experience
- Knowledge of Windows, macOS, and network technologies
- Excellent communication and problem-solving skills
Perks:
- Competitive salary
- Intensive onboarding and individual training
- High growth potential
- Flexible working arrangements
- Great team spirit in a dynamic and international environment
4 skills required
Job Details
Was wir dir bieten
- Ein wettbewerbsfähiges Gehalt
- Intensives Onboarding und individuelle Schulung
- Hohes Wachstumspotenzial
- Flexible Arbeitsgestaltung mit Kernzeiten / Work-Life-Balance
- Einen großartigen Teamgeist in einem dynamischen und internationalen Arbeitsumfeld
Deine Aufgaben
- Support für Hard- und Software
- Fehlerbehebung bei System- und Netzwerkproblemen
- Diagnose und Behebung von Hardware- und Softwarefehlern
- Reagieren Sie innerhalb der vereinbarten Fristen auf Einsätze
- Kontinuierliche Arbeit an einer Aufgabe bis zum Abschluss
- Priorisieren und Verwalten offener Fälle zur gleichen Zeit
- Testen und Bewerten neuer Technologien
Schlüsselqualifikationen
- Deutsch und Englisch fließend
- Erfahrung im 1st und 2nd Level Support
- Fundierte Kenntnisse der gängigen Betriebssysteme (Windows, macOS) und Netzwerktechnologien
- Sehr gute Kommunikationsfähigkeiten und ein freundliches Auftreten im Umgang mit Mitarbeitern
- Problemlösungsorientiertes Denken und die Fähigkeit, in allen Situationen ruhig zu bleiben
- Teamwork sowie eine selbstständige und strukturierte Arbeitsweise.
- Kundenorientierung
Über uns
HOLOGATE is the market-leading immersive media company specializing in innovative extended reality (XR) solutions for entertainment and enterprise. With the largest VR network worldwide, our unforgettable virtual experiences and solutions are transforming the way the world entertains, trains, and simulates. We are pioneers at the forefront of innovation, uniquely tailored for the age of spatial computing, with an established track record of industry recognition.
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